This document provides installation instructions for Unified CCE 12.6(1) ES36. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(1) ES36 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(1) ES36.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCwb94921 | 2 | pg.tdm | Avaya PG does not reflect agent state change when agent toggles state quickly to/from AUX state. |
| CSCwa00652 | 2 | router | Router processing is slow due to Live Data Snapshot Request |
| CSCwa45756 | 2 | router | Memory consumption in Router grows slowly on each day |
Caveats are ordered by severity then defect number.
Defect Number: CSCwa00652
Component: router
Severity: 2
Headline: Router processing is slow due to Live Data Snapshot Request
Symptom: CCE Router processes the message slow while processing the Live Data Snapshot request.Defect Number: CSCwa45756
Component: router
Severity: 2
Headline: Memory consumption in Router grows slowly on each day
Symptom: Router memory grows continuously on each day. This is observed by monitoring the Router process in Windows perfmon tool. The router logs show an error in loading the script. (Unable to complete script load)Defect Number: CSCwb94921
Component: pg.tdm
Severity: 2
Headline: Avaya PG does not reflect agent state change when agent toggles state quickly to/from AUX state.
Symptom: LAA in Avaya PG does not match that on the Avaya ACD.
ES#
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ES32 |
CSCwb23777 |
3 |
Router |
Call_Type_Interval.ServiceLevelCallsOffered increments 2 times with CCE 12.x for RONA scenario |
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