This document provides
installation instructions for Unified CCE 12.6(2) ES45. It also contains a list
of Unified CCE issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent Unified CCE
behavior. This ES is applicable to both Unified CCE and Packaged CCE
deployments.
This document contains
these sections:
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The Engineering Special
(ES) is cumulative at the Unified Contact Center Enterprise (CCE) Server level,
incorporating all features, security updates, and resolved caveats from the
base release on the server. The component support section will specify the
components to which this ES applies. These updates are released quarterly,
contingent on the necessity of an update. By installing the latest quarterly
ES, you will receive all the most recent updates unless otherwise specified.
Unified CCE 12.6(2)
This section lists the
Unified CCE components on which you can and cannot install this Engineering
Special.
You can install Unified CCE
12.6(2) ES45 on these Unified CCE components:
Do not install this
engineering special on any components other than the following:
The installation and
uninstallation of the Engineering Special (ES) must be performed independently
on each node. You can apply the ES to one side of the server (e.g., Side-A of a
component), bring it up, and then proceed to install it on the other side (e.g.,
Side-B of the component).
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
This section lists caveats
specifically resolved by Unified CCE 12.6(2) ES45.
Caveats in this section are
ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
ES Dependency |
|
CSCwk32528 |
3 |
dbconfig |
Supervisor
reskilling slowness in CCEAdmin page |
|
|
CSCwk19514 |
3 |
smart-licensing |
Smart
license GUI throws error "the page cannot be displayed" for side B
CVPs on non principal aw |
|
|
CSCwj48375 |
3 |
web.config.ui |
Continuous
Cloud Connect Config PUT requests to CVP every 10 minutes from CCE AW |
|
|
CSCwj23245 |
3 |
web.config.api |
Apache
Tomcat service on AW server Terminates with ‘Unrecoverable database’ error |
This
Engineering Special will include the features, security updates from previous
Engineering Specials released for components on the AW node. If a prior ES has
a dependency on other components of CCE, install the respective ES.
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
You can access current
Cisco documentation on the Support pages at the following sites:
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