This document provides installation instructions for Unified CCE 12.6(1) ES65. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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As a part of this ES, new dialer registry "PersonalCallbackReattempt" will be created under dialer registry hive (HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\< instance_name >\Dialer) with default value as 1 and continue with existing behavior.
This registry is dynamic so restart not required and it is created during the startup of the dialer process.
To avoid redialing of failed personal call back records with unsupported network errors, change new registry value to 0 on both sides of dialers.
Those records will be closed in dialer details table with call result-25.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(1) ES65 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
Note: Newly added registry will not be deleted post uninstall.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(1) ES65.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCwf44603 | 6 | outbound | Dialer not to retry the contacts in PCB Campaign, irrespective of first time dial out call result. |
Caveats are ordered by severity then defect number.
Defect Number: CSCwf44603
Component: outbound
Severity: 6
Headline: Dialer not to retry the contacts in PCB Campaign, irrespective of first time dial out call result.
ES#
|
|
|
|
|
|
|
ES15 |
CSCvx81625 |
2 |
Outbound |
Outbound dialer dials more calls than port per agent (PPA) configuration |
|
|
ES39 |
CSCwc61797 |
2 |
Outbound |
Dialer crashes when receiving 183 malformed SIP packet from remote end
|
|
|
ES44 |
CSCvm80720 |
6 |
Outbound |
UCCE Outbound Option Predictive Algorithm Improvement
|
|
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