This document provides installation instructions for Unified CCE 12.6(2) ES44. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior. This ES is applicable to both Unified CCE and Packaged CCE deployments.
This document contains these sections:
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The Engineering Special (ES) is cumulative at the Unified Contact Center
Enterprise (CCE) Server level, incorporating all features, security updates,
and resolved caveats from the base release on the server. The component support
section will specify the components to which this ES applies. These updates are
released quarterly, contingent on the necessity of an update. By installing the
latest quarterly ES, you will receive all the most recent updates unless
otherwise specified.
This section lists the Unified CCE components on which you can and cannot install this Engineering Special.
You can install Unified CCE 12.6(2) ES44 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
The installation and uninstallation of this patch require a planned maintenance window, with an anticipated downtime of a few seconds to a few minutes. This downtime is necessary due to the synchronous high availability mode of the Router and Peripheral Gateway (PG). The duplex side of the Router and OPC process must be on the same build. Therefore, before starting the upgraded side, the older side must be stopped.
To install Unified CCE 12.6(2) ES44, follow the steps:
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
To uninstall Unified CCE 12.6(2) ES44, follow the steps:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
CSCwf44603:
Once the ES44 is installed and Dialer is started, the registry PersonalCallbackReattempt will be created under the path (HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\< instance_name >\Dialer) with default value as 1 and continue with existing behavior.
This registry is dynamic so restart not required and it is created during the startup of the dialer process.
To avoid redialing of failed personal call back records with unsupported network errors, change new registry value to 0 on both sides of dialers.
Those records will be closed in dialer details table with call result-25.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES44.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
| Identifier | Severity | Component | Headline | ES Dependency |
|---|---|---|---|---|
| CSCwj72435 | 2 | pg.tdm | Avaya PG doesnt report correct CallType | |
| CSCwh86467 | 2 | cg.ctiserver | CTI server crash due to vulnerability scanning of listening CTI ports on Agent PG | |
| CSCwf84449 | 2 | pg.opc | Agent_Skill_Group_Interval table has negative value in NotReadyTime | |
| CSCwh52935 | 3 | pg.opc | OPC may be unable to find the Application Path Members | |
| CSCwi66374 | 3 | outbound | Call clear and endcall events not observed on dialer | |
| CSCwk20874 | 3 | pg.cucm | AppPath Needs more then 4 connections when upgrading 2 finesse clusters to single PG | |
| CSCwf48044 | 6 | pg.cucm.jtapi | Mobile Agent's call was getting disconnected after 12-14 sec | |
| CSCwf44603 | 6 | outbound | Dialer not to retry the contacts in PCB Campaign, irrespective of first time dial out call result. | |
| CSCwi94173 | 6 | outbound | PCB for No_ringback call does not count as attempted | ES43 on Router |
| CSCwj96990 | 6 | pg.opc | Routing client and Peripheral Data service was not activated after dual network failure | ES43 on Router |
This Engineering Special will include the features, security updates from previous Engineering Special released for components on the PG(Peripheral Gateway/CTI/Dialer).If a prior ES has a dependency on other componenets of CCE, install the respective ES
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
You can access current Cisco documentation on the Support pages at the following sites:
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