This document provides installation instructions for Unified CCE 12.6(2) ES8. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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Unified CCE 12.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(2) ES8 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES8.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwf73437 |
1 |
aw.tools |
Can't
add email address with more than two periods in UCCE Agent Explorer |
Caveats are ordered by severity then defect number.
Defect Number: CSCwf73437
Component: aw.tools
Severity: 1
Headline: Can't add email address with more than two periods in UCCE Agent Explorer
Symptom:
UCCE 12.6.2 allows you to do Digital Channel Integration with agents for email:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/configuration/guide/ucce_b_features-guide-1262/rcct_m_digital-channels-integration-webexconnect_12-6-2.html
This allows you to enter an agent's email address in Agent Explorer. This field
does not accept the agent's email if you have two periods in the email address,
such as: firstname.MI.lastname@example.com An email with a single period works,
such as: firstname.lastname@example.com Furthermore, the error message you
receive when you enter a problem email address has a blank field value. It
states: Incorrect data has been detected. Invalid Email address Data location:
Agent Field: Note that multiple period characters are allowed in email
addresses, as long as they are not the first or last
character and you do not have two consecutive periods. This is per RFC 3696:
https://datatracker.ietf.org/doc/html/rfc3696#section-3 This issue prevents the
configuration of users on UCCE.
Conditions: Trying to enter an email address with multiple period
characters under Agent Explorer.
Workaround: Use an email address with zero or one period characters if
possible.
Further Problem Description:
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P1 and P2 level problems are defined as follows: