Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information

Note

Run the mandatory update before applying any ES, if you have a fresh install or Technology Refresh upgrade planned for Unified CCE or PCCE 12.0(1) on the Windows Server 2016. You can download CCE 12.0 Mandatory update for Fresh Install/Tech Refresh
from https://software.cisco.com/download/home/268439622/type/280840583/release/12.0(1).
Run the mandatory ES18 for inline OS upgrade. For details on how to upgrade, See Windows Server and SQL Server Upgrade.
ES37 is a mandatory Engineering Special patch, applicable only for Packaged CCE deployments in 12.0(1) if CVPs are upgraded to 12.5(1). Installing this patch for non-PCCE deployments is not supported.1

ES	Component	Defects resolved	Release Note
ES26	Router, AW/HDS/DDS	CSCvn99825, CSCvo46854, CSCvo78127, CSCvp03348, CSCvp11040, CSCvp18469, CSCvp28792, CSCvp37092, CSCvp47032, CSCvp47242, CSCvp57531, CSCvp58853, CSCvp59306, CSCvp60962, CSCvp64750, CSCvp76696, CSCvp89228, CSCvq12348, CSCvn77418, CSCvn77421, CSCvn78159, CSCvn78163, CSCvn79565, CSCvn82112, CSCvn92277, CSCvo15059, CSCvo28848, CSCvo45192, CSCvo59157, CSCvo61931, CSCvo66492, CSCvo85717, CSCvo98128, CSCvp11036, CSCvp20793, CSCvp38942, CSCvp47136, CSCvp86341, CSCvn71946, CSCvn78580, CSCvo35666, CSCvo61941, CSCvo94307, CSCvp28327, CSCvq14472, CSCvp12852, CSCvp36907, CSCvp19303, CSCvp34995, CSCvq27248, CSCvp20817, CSCvp2111, CSCvq07040, CSCvp92559, CSCvq88066, CSCvo71587	Notes
ES27	VRU PG	CSCvn75302	Notes
ES30	Agent PG	CSCvp13531	Notes
ES33	Dialer, Logger	CSCvq36093, CSCvp75515, CSCvp73847,CSCvn65050, CSCvp31885	Notes
ES34	AW, Router, Logger, PG	CSCvp23552, CSCvq54170, CSCvp21111, CSCvq13988, CSCvp28803, CSCvq44602, CSCvq06932, CSCvq63352, CSCvq67966, CSCvp98528, CSCvp36895, CSCvq64857, CSCvp48927, CSCvq32445, CSCvq01988, CSCvq00400, CSCvp93416, CSCvq47995, CSCvr90903, CSCvo91661, CSCvq85125, CSCvq33281, CSCvp66880, CSCvp48558, CSCvp37039, CSCvq46558, CSCvq33205, CSCvq45077, CSCvq62990, CSCvq35784, CSCvq03677, CSCvq27469, CSCvp36973, CSCvp83276, CSCvq12588, CSCvp86346, CSCvp98507, CSCvp68561, CSCvp89228, CSCvp20793, CSCvp11040, CSCvo28848, CSCvq27248, CSCvo45192, CSCvp92559, CSCvn78163, CSCvo61931, CSCvp59306, CSCvp36907, CSCvo35666, CSCvp64750, CSCvp57531, CSCvp86341, CSCvn78580, CSCvo85717, CSCvn77421, CSCvo61941, CSCvp28327, CSCvp28792, CSCvp20817, CSCvp47136, CSCvp11036, CSCvp58853, CSCvp03348, CSCvo94307, CSCvn99825, CSCvn77418, CSCvq14472, CSCvo46854, CSCvp37092, CSCvo15059, CSCvp76696, CSCvp60962, CSCvn71946, CSCvp19303, CSCvp47032, CSCvn82112, CSCvn78159, CSCvp38942, CSCvp34995, CSCvo66492, CSCvn92277, CSCvo98128, CSCvp47242, CSCvo78127, CSCvq88066, CSCvq07040, CSCvp12852, CSCvp18469, CSCvo59157, CSCvo71587, CSCvn79565, CSCvq12348	Notes
ES37	Router, Logger, PG, AW/HDS/DDS	CSCvp30895, CSCvs12341, CSCvs25265, CSCvs40373, CSCvs41895, CSCvr72636, CSCvp32924, CSCvp23552, CSCvq54170, CSCvp21111, CSCvq13988, CSCvp28803, CSCvq44602, CSCvq06932, CSCvq63352, CSCvq67966, CSCvp98528, CSCvp36895, CSCvq64857, CSCvp48927, CSCvq32445, CSCvq01988, CSCvq00400, CSCvp93416, CSCvq47995, CSCvr90903, CSCvo91661, CSCvq85125, CSCvq33281, CSCvp66880, CSCvp48558, CSCvp37039, CSCvq46558, CSCvq33205, CSCvq45077, CSCvq62990, CSCvq35784, CSCvq03677, CSCvq27469, CSCvp36973, CSCvp83276, CSCvq12588, CSCvp86346, CSCvp98507, CSCvp68561, CSCvp89228, CSCvp20793, CSCvp11040, CSCvo28848, CSCvq27248, CSCvo45192, CSCvp92559, CSCvn78163, CSCvo61931, CSCvp59306, CSCvp36907, CSCvo35666, CSCvp64750, CSCvp57531, CSCvp86341, CSCvn78580, CSCvo85717, CSCvn77421, CSCvo61941, CSCvp28327, CSCvp28792, CSCvp20817, CSCvp47136, CSCvp11036, CSCvp58853, CSCvp03348, CSCvo94307, CSCvn99825, CSCvn77418, CSCvq14472, CSCvo46854, CSCvp37092, CSCvo15059, CSCvp76696, CSCvp60962, CSCvn71946, CSCvp19303, CSCvp47032, CSCvn82112, CSCvn78159, CSCvp38942, CSCvp34995, CSCvo66492, CSCvn92277, CSCvo98128, CSCvp47242, CSCvo78127, CSCvq88066, CSCvq07040, CSCvp12852, CSCvp18469, CSCvo59157, CSCvo71587, CSCvn79565, CSCvq12348	Notes
ES40	Avaya PG	CSCvr99349	Notes
ES41	PG	CSCvm45006	Notes
ES42	AW, Admin Client	CSCvn33915, CSCvr51665,CSCvs56604, CSCvs59785	Notes
ES43	Router	CSCvo30215	Notes
ES44	AW	CSCvp96392, CSCvr51613, CSCvs23301, CSCvs42013, CSCvq03314, CSCvq99289, CSCvr17986, CSCvr51586, CSCvr72278, CSCvr99898, CSCvs08501, CSCvs13583, CSCvs17596, CSCvs21511, CSCvs24355, CSCvs31166, CSCvs32861, CSCvs33853, CSCvs36134, CSCvs41738, CSCvs60065, CSCvs64183, CSCvs77949, CSCvs45079, CSCvs46900, CSCvr21614, CSCvq78029, CSCvq95029, CSCvr09420, CSCvr55052, CSCvr84124, CSCvs16800, CSCvs23235, CSCvs26988, CSCvs39941, CSCvs48546, CSCvs56462, CSCvt05248, CSCvq95394, CSCvs04669, CSCvs77189, CSCvr05766, CSCvr33101, CSCvr49943, CSCvr81939	Notes
ES46	Router, AW/HDS, Logger	CSCvs59403, CSCvr49057	Notes
ES48	Agent PG	CSCvm42433, CSCvr81353, CSCvp89209, CSCvq26916, CSCvq78870, CSCvq80059	Notes
ES49	AW and PG¹	CSCvs96235, CSCvt07963, CSCvu09271, CSCvs64057, CSCvt60373, CSCvu12137, CSCvt09634, CSCvt65656, CSCvt65662, CSCvt79918, CSCvr99317, CSCvt98590, CSCvt98567, CSCvs21205, CSCvt75129, CSCvp30895, CSCvs12341, CSCvs25265, CSCvs40373, CSCvs41895, CSCvr72636, CSCvp32924, CSCvp23552, CSCvq54170, CSCvp21111, CSCvq13988, CSCvp28803, CSCvq44602, CSCvq06932, CSCvq63352, CSCvq67966, CSCvp98528, CSCvp36895, CSCvq64857, CSCvp48927, CSCvq32445, CSCvq01988, CSCvq00400, CSCvp93416, CSCvq47995, CSCvr90903, CSCvo91661, CSCvq85125, CSCvq33281, CSCvp66880, CSCvp48558, CSCvp37039, CSCvq46558, CSCvq33205, CSCvq45077, CSCvq62990, CSCvq35784, CSCvq03677, CSCvq27469, CSCvp36973, CSCvp83276, CSCvq12588, CSCvp86346, CSCvp98507, CSCvp68561, CSCvp89228, CSCvp20793, CSCvp11040, CSCvo28848, CSCvq27248, CSCvo45192, CSCvp92559, CSCvn78163, CSCvo61931, CSCvp59306, CSCvp36907, CSCvo35666, CSCvp64750, CSCvp57531, CSCvp86341, CSCvn78580, CSCvo85717, CSCvn77421, CSCvo61941, CSCvp28327, CSCvp28792, CSCvp20817, CSCvp47136, CSCvp11036, CSCvp58853, CSCvp03348, CSCvo94307, CSCvn99825, CSCvn77418, CSCvq14472, CSCvo46854, CSCvp37092, CSCvo15059, CSCvp76696, CSCvp60962, CSCvn71946, CSCvp19303, CSCvp47032, CSCvn82112, CSCvn78159, CSCvp38942, CSCvp34995, CSCvo66492, CSCvn92277, CSCvo98128, CSCvp47242, CSCvo78127, CSCvq88066, CSCvq07040, CSCvp12852, CSCvp18469, CSCvo59157, CSCvo71587, CSCvn79565, CSCvq12348, CSCvp96392, CSCvr51613, CSCvs23301, CSCvs42013, CSCvq03314, CSCvq99289, CSCvr17986, CSCvr51586, CSCvr72278, CSCvr99898, CSCvs08501, CSCvs13583, CSCvs17596, CSCvs21511, CSCvs24355, CSCvs31166, CSCvs32861, CSCvs33853, CSCvs36134, CSCvs41738, CSCvs60065, CSCvs64183, CSCvs77949, CSCvs45079, CSCvr21614, CSCvq78029, CSCvq95029, CSCvr09420, CSCvr55052, CSCvr84124, CSCvs16800, CSCvs23235, CSCvs26988, CSCvs39941, CSCvs48546, CSCvs56462, CSCvt05248, CSCvq95394, CSCvs04669, CSCvs77189, CSCvr05766, CSCvr33101, CSCvr49943, CSCvr81939	Notes
ES50	CCE Agent PG VM	CSCvu46688 CSCvq30489	Notes
ES51	Router Node and Peripheral Gateway Node	CSCvq16162 CSCvt36779	Notes
ES52	AW, Router, Logger, PG – all CCE machines which has tomcat installed.	CSCvt31436 CSCvt60447	Notes
ES53	PG	CSCvu46483	Notes
ES54	AW, Router, Logger, PG, Administration Client	CSCvv43532	Notes
ES55	AW, Administration Client	CSCvp89228, CSCvq99289, CSCvp28803, CSCvo28848, CSCvs96235, CSCvo45192, CSCvp92559, CSCvn78163, CSCvq63352, CSCvr21614, CSCvr99317, CSCvo35666, CSCvu25431, CSCvp64750, CSCvs04669, CSCvq67966, CSCvp86341, CSCvp36895, CSCvo85717, CSCvq64857, CSCvo61941, CSCvp48927, CSCvs08501, CSCvq32445, CSCvs41895, CSCvr72636, CSCvq01988, CSCvq00400, CSCvp28792, CSCvp20817, CSCvs17596, CSCvr90903, CSCvq95394, CSCvp58853, CSCvp03348, CSCvn99825, CSCvn77418, CSCvp66880, CSCvv01580, CSCvo15059, CSCvn33915, CSCvp60962, CSCvn71946, CSCvs77189, CSCvt99220, CSCvp30895, CSCvq46558, CSCvu12137, CSCvt99253, CSCvq95029, CSCvs45079, CSCvp38942, CSCvr49943, CSCvp34995, CSCvt65656, CSCvo66492, CSCvo98128, CSCvr51665, CSCvq35784, CSCvt98567, CSCvr81939, CSCvs36134, CSCvs25265, CSCvo78127, CSCvq03677, CSCvq88066, CSCvq27469, CSCvs46900, CSCvu09271, CSCvt75129, CSCvp12852, CSCvt99089, CSCvp83276, CSCvs21205, CSCvt73896, CSCvp98507, CSCvs33853, CSCvp68561, CSCvo59157, CSCvr33101, CSCvq54170, CSCvp21111, CSCvq13988, CSCvp20793, CSCvp11040, CSCvr55052, CSCvq44602, CSCvq27248, CSCvs59785, CSCvq06932, CSCvs21511, CSCvs40373, CSCvs41738, CSCvs48546, CSCvo61931, CSCvt60373, CSCvs64057, CSCvr51613, CSCvp59306, CSCvp36907, CSCvr99898, CSCvp57531, CSCvt98590, CSCvr51586, CSCvp98528, CSCvt99148, CSCvn78580, CSCvr05766, CSCvn77421, CSCvs60065, CSCvs42013, CSCvp28327, CSCvt05248, CSCvr84124, CSCvr09420, CSCvs32861, CSCvp23552, CSCvp93416, CSCvq47995, CSCvp47136, CSCvo91661, CSCvs26988, CSCvq85125, CSCvp11036, CSCvq33281, CSCvo94307, CSCvq14472, CSCvo46854, CSCvp48558, CSCvq03314, CSCvp37092, CSCvp96392, CSCvp76696, CSCvs12341, CSCvn78578, CSCvp37039, CSCvp19303, CSCvq78029, CSCvs77716, CSCvs56462, CSCvp32924, CSCvp47032, CSCvn82112, CSCvn78159, CSCvs13583, CSCvs16800, CSCvq33205, CSCvr72278, CSCvs24355, CSCvr17986, CSCvn92277, CSCvs23301, CSCvq45077, CSCvq62990, CSCvt09634, CSCvp47242, CSCvu90562, CSCvs64183, CSCvs23235, CSCvt65662, CSCvs56604, CSCvs31166, CSCvq07040, CSCvp18469, CSCvp36973, CSCvt07963, CSCvq12588, CSCvs39941, CSCvp86346, CSCvo71587, CSCvn79565, CSCvs77949, CSCvq12348	Notes
ES57	AW	CSCvu62776	Notes
ES58	Agent PG	CSCvq26916, CSCvr81353, CSCvm42433, CSCvp89209, CSCvq78870, CSCvq80059, CSCvs67053	Notes
ES60	AW and Rogger	CSCvs24809	Notes
ES62	Agent PG	CSCvr01146, CSCvm42433, CSCvr81353, CSCvp89209, CSCvq26916, CSCvq78870, CSCvq80059, CSCvs67053	Notes
ES63	AW	CSCvv65592	Notes
ES64	PG	CSCvp83424	Notes
ES65	Unified CCE Adminclient installed on Windows 10 and/or Windows Server 2016.	none	Notes
ES66	Media Routing PG	CSCvo41348 CSCvw64084	Notes
ES67	PG	CSCvw23924	Notes
ES68	AW, Router, Logger, PG, and Admin Client	CSCvw77880	Notes
ES69	PG	CSCvw80444	Notes
ES70	CCE PG	CSCvx18675	Notes
ES73	AW	CSCvv21519	Notes
ES74	PG	CSCvt06136	Notes
ES76	AW, Logger / Rogger, PG / Dialer	CSCvx88803, CSCvy11544	Notes
ES77	Router	CSCvq93914, CSCvy09187, CSCvx61700	Notes
ES78	AW, Router, Logger, PG	CSCvv61706	Notes
ES79	Dialer	CSCvx81625	Notes
ES82	All types of AW including HDS and admin client, Logger, Router, and Peripheral Gateway	CSCvs77161, CSCvy35697	Notes
ES83	AW	CSCvu85364	Notes
ES85	PG	CSCvu76997	Notes
ES86	CCE Agent PG	CSCvz77097	Notes
ES87	Dialer (Agent PG server where dialer is installed)	CSCvm80720, CSCvx81625	Notes
ES88	CCE Agent PG	CSCvz60907	This is addressed in ES90
ES89	AW	CSCvp37522, CSCvz64032	Notes
ES90	PG	CSCvz60907	Notes
ES91	AW, Router, Logger, PG and Admin Client machine(s)	CSCwa47273, CSCwa47274	Notes
ES92	AW	CSCvy31427	Notes
ES93	CCE Agent PG	CSCwa52376	Notes
ES94	AW, Router, Logger, PG	CSCvz53823	Notes
ES95	AW	CSCvw45522	Notes
ES96	CCE Agent PG	CSCvv99629, CSCwa31480	Notes
ES97	AW, Logger, Router	CSCvo28609	Notes
ES100	Dialer	CSCvq29971	Notes
ES101	AW, PG, Rogger	CSCwb64316	This is addressed in ES102
ES102	All ICM servers that has websetup (AW, Router, Logger, PG) and admin client machines	CSCwb64316	Notes
ES104	PG	CSCvv38840	Notes

For hostname or IP address change of 12.0(1) PG in Packaged CCE Technology Refresh upgrade (supported in future releases). ↩

For the list of ESs that apply only to CCE deployments on Windows Server 2012, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/EngineeringSpecials/ucce_g_es-120-community-page-2012.html.

Unified Contact Center Enterprise ES 12.0-CTIOS

ES	Component	Defects resolved	Release Note
ES3	CTIOS Server	CSCvu46050	This is addressed in ES4
ES4	CTIOS Server	CSCvu46050	Notes

Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information

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Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information

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Unified Contact Center Enterprise Engineering Specials (ES) for Release 12.0

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Chapter: Unified Contact Center Enterprise Engineering Specials (ES) for Release 12.0

Unified Contact Center Enterprise ES 12.0-CTIOS

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