Unified Contact Center Enterprise ES 12.0 for Windows Server 2012

Note

Run the mandatory update before applying any ES, if you have a fresh install or Technology Refresh upgrade planned for Unified CCE or PCCE 12.0(1), on the Windows Server 2016. You can download CCE 12.0 Mandatory update for Fresh Install/Tech Refresh from https://software.cisco.com/download/home/268439622/type/280840583/release/12.0(1).

Run the mandatory ES18 for inline OS upgrade. For details on how to upgrade, see https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Installation/Guide/windows_server_sql_server_upgrade_cce.pdf.

ES

Component

Defects

Release Note

ES6AW/HDS/DDSCSCvn99825, CSCvn77418, CSCvo46854, CSCvn71946, CSCvn82112, CSCvn78159, CSCvn78163, CSCvn92277, CSCvn78580, CSCvn77421, CSCvn79565Notes

ES7

Logger

CSCvn65050

Notes

ES11

VRU PG

CSCvn75302

Notes

ES12

Agent PG

CSCvp13531

Notes

ES13

Dialer

CSCvp31885

Notes

ES15

AW

CSCvo15059, CSCvp11040, CSCvo28848, CSCvo45192, CSCvo61931, CSCvo98128, CSCvo35666, CSCvo78127, CSCvo85717, CSCvo61941, CSCvp18469, CSCvp28792, CSCvp47136, CSCvp11036, CSCvo59157, CSCvp03348

Notes

ES20

Router, AW/HDS/DDS

CSCvp91082

Notes