About this Document


This document provides installation instructions for Unified CCE 12.0(1) ES20. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


* This engineering special is required to be installed on the following servers:


* UCCE/PCCE Router

* UCCE/PCCE AW/HDS (where Script Editor is run)

* Server where Internet Script Editor is utilized (if present)


Unified CCE Version Support

* This engineering special is to be installed on a UCCE/PCCE 12.0(1) system

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.0(1) ES20 on these Unified CCE components:


* UCCE/PCCE Router

* UCCE/PCCE AW/HDS (where Script Editor is run)

* Server where Internet Script Editor is utilized (if present)


Unsupported Unified CCE Components

Do not install this engineering special on the following components:

* Other servers than the above list

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.0(1) ES20

* This engineering special should be installed on the Router machine, followed by the AW/HDS machines were script editor is utilized. Optionally, it must be redeployed on a machine where Internet Script editor is utilized.

* For the UCCE/PCCE Router machine, it should be installed on both sides of the system.


Uninstall Directions for Unified CCE 12.0(1) ES20


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.0(1) ES20

This section lists caveats specifically resolved by Unified CCE 12.0(1) ES20.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvp91082

2

router

Router not sending user variable with AppGWLookup when Admin script used

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvp91082

Component: router

Severity: 2

Headline: Router not sending user variable with AppGWLookup when Admin script used


Symptom: The router is not sending the user variable with AppGWLookup when Admin script used 


Conditions: Fetching external DB using Application Gateway via a query loaded variable 


Workaround: NA 


Further Problem Description:


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Obtaining Technical Assistance


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Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: