This document provides installation instructions for Unified CCE 12.0(1) ES6. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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UCCE 12.0(1)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES6 on these Unified CCE components:
Do not install this engineering special on the following components other than:
• Using
the ICM Service Control, stop all the ICM services running on the system
• Launch
the Installer provided for ES6 and following the instructions on the screen
• Using
the ICM Service Control, start all ICM services again.
Note:
To
make sure Web Setup comes up after installing this ES, Run SSL Encryption
Utility and follow the below steps
·
Run
SSL Encryption Utility under Cisco Unified CCE Tools
·
Select
ALL INSTANCES
·
Select
'Enable Encryption' option in Web Setup
·
Select
Apply
·
Restart
Tomcat service
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES6.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then
identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvn99825 |
2 |
dbconfig |
CVP
server deploy fails while creating remote site when CVP hostname is given |
|
CSCvo46854 |
2 |
dbconfig |
ECE
goes OOS when the department is getting created |
|
CSCvn77418 |
3 |
dbconfig |
Incorrect
error thrown on deleting gateways associated with location |
|
CSCvn77421 |
3 |
dbconfig |
IdS is reporting incorrect status in SPOG UI |
|
CSCvn78159 |
3 |
dbconfig |
In
SPEC based deployment, status rules do not run. |
|
CSCvn79565 |
3 |
dbconfig |
Campaign
Multi-edit popup and contacts template issues |
|
CSCvn82112 |
3 |
dbconfig |
DeploymentSettings and SignOut Ui
issues in Fresh Install |
|
CSCvn92277 |
3 |
dbconfig |
enforce
wrapup code missing for PCCE 12.0 |
|
CSCvn71946 |
4 |
dbconfig |
Advanced
search for IP Address in inventory throws an internal server error |
|
CSCvn78580 |
4 |
dbconfig |
Minor
alignment issues in IE |
|
CSCvn78163 |
3 |
dbconfig |
Campaign
Skill group Search Pop-over is not working as expected |
Caveats are ordered by severity then defect number.
Defect Number: CSCvn99825
Component: dbconfig
Severity: 2
Headline: CVP server deploy fails while creating remote site when CVP hostname is given
Symptom:
Remote site creation fails
Conditions: CVP server hostname provided while creating remote site
Workaround: none
Further Problem Description:
Defect Number: CSCvo46854
Component: dbconfig
Severity: 2
Headline: ECE goes OOS when the department is getting created
Symptom:
Create same department in CCEadmin similar to the one
present in ECE
Conditions: None
Workaround: None
Further Problem Description:
Defect Number: CSCvn77418
Component: dbconfig
Severity: 3
Headline: Incorrect error thrown on deleting gateways associated with location
Symptom:
Database transaction error is seen in SPOG UI
Conditions: When trying to delete a gateway associated with location
Workaround: NA
Further Problem Description:
Defect Number: CSCvn77421
Component: dbconfig
Severity: 3
Headline: IdS is reporting incorrect status in SPOG UI
Symptom: IdS is reporting incorrect status in SPOG UI
Conditions: When checking from SSO under device configuration
Workaround: NA
Further Problem Description:
Defect Number: CSCvn78159
Component: dbconfig
Severity: 3
Headline: In SPEC based deployment, status rules do not run.
Symptom:
This issue will cause exceptions in VMHostDatastoreStatusDataProcessor
in the tomcat logs.
Conditions: SPEC based PCCE deployment
Workaround: None
Further Problem Description:
Defect Number: CSCvn79565
Component: dbconfig
Severity: 3
Headline: Campaign Multi-edit popup and contacts template issues
Symptom: 1.
Status and schedule checkbox is not enabled in multi -edit popup when trying to
edit status and schedule 2. Save button is not enabled when status or schedule
is modified. 3. Extension of contacts template file is .txt, the extension
should be .csv
Conditions: When editing multiple campaigns or when downloading contacts
template.
Workaround: 1. Use single edit instead of multi edit 2. Rename the contacts
template from .txt to .csv
Further Problem Description:
Defect Number: CSCvn82112
Component: dbconfig
Severity: 3
Headline: DeploymentSettings and SignOut Ui issues in Fresh Install
Symptom: DeploymentSettings and SignOut Ui issues in Fresh Install
Conditions:
None
Workaround: NA
Further Problem Description:
Defect Number: CSCvn92277
Component: dbconfig
Severity: 3
Headline: enforce wrapup code missing for PCCE 12.0
Symptom:
Force Wrap Up feature is only available in UCCE but not PCCE 12.0.
Conditions: This is an enhancement CSCuo73536 already added in Finesse 12.0
but PCCE interface didn't reflect the change so the option is not shown in
agent desk setting.
Workaround: None
Further Problem Description:
Defect Number: CSCvn71946
Component: dbconfig
Severity: 4
Headline: Advanced search for IP Address in inventory throws an internal server error
Symptom: Advanced search for IP Address in inventory throws an
internal server error
Conditions:
None
Workaround: NA
Further Problem Description:
Defect Number: CSCvn78580
Component: dbconfig
Severity: 4
Headline: Minor alignment issues in IE
Symptom: Minor alignment
issues in IE
Conditions: None
Workaround: NA
Further Problem Description:
Defect Number: CSCvn78163
Component: dbconfig
Severity: 3
Headline: Campaign Skill group Search Pop-over is not working as expected
Symptom: Org Settings →
Campaign.
Click new and go to Skill group tab
Add New. Click on Skill Group search adder. First
it’s coming as empty, and try type something and remove it. It will
display all skill groups.
Conditions: None
Workaround: NA
Further Problem Description:
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