This document provides installation instructions for Unified CCE 12.0(1) ES11. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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12.0(1)
This section lists the Unified CCE components
on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES11 on
these Unified CCE components:
Do not install this engineering special on the
following components:
Installation of this
patch requires the all ICM services to be shut down during the entire period of
installation. It is always recommended to install this ES during a scheduled
downtime.
1.
Using
the ICM Service Control, stop all the ICM services running on the system.
2.
Launch
the Installer provided for ES11 and follow the instructions on
the screen.
3.
Using
the ICM Service Control, start all ICM services again.
1.
To uninstall this patch, go to Control Panel.
2.
Select "Add or Remove Programs".
3.
Find the installed patch in the list and select
"Remove".
Note: Remove patches in the reverse order of their
installation. For example, if you installed patches 3, then 5, then 10 for a
product, you must uninstall patches 10, 5, and 3, in that order, to remove the
patches from that product.
This section provides a list of significant
Unified CCE defects resolved by this engineering special. It contains these
subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically
resolved by Unified CCE 12.0(1) ES11.
Caveats in this section are ordered by UNIFIED
CCE component, severity, and then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvn75302 |
3 |
pg.vru |
VRU PG garbles UTF-8 variables when decoding them back to
ANSI |
Caveats are ordered by severity then defect
number.
Defect Number: CSCvn75302
Component: pg.vru
Severity: 3
Headline: VRU PG garbles UTF-8 variables when decoding them
back to ANSI
Symptom:
Call context variables containing special characters (e.g.
á¾, Â, , Ô, , Ú,
Ý) are garbled when decoded by VRU PG.
Conditions: UCCE deployed with CVP. Registry key UseUTF8Encoding is enabled
(this registry is defaulted to disabled). Call flow runs the VRU script.
Workaround: Disabling the registry key UseUTF8Encoding will prevent the
garbling of data, but the call context will not show correctly on the desktop.
Further Problem Description: Contact Cisco TAC for additional information
on Registry key location and manipulation instructions.
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If you have a priority level 3 (P3) or
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P3 and P4 level problems are defined as
follows:
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P1 and P2 level problems are defined as
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