This document provides installation instructions for Unified CCE 12.0(1) ES65. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
· Sign Up for
Email Notification of New Field Notices
· About Cisco
Unified CCE (and Unified CCE Engineering Specials)
· Unified CCE
Compatibility and Support Specifications
· Unified CCE
Engineering Special Installation Planning
· Installing
Unified CCE 12.0(1) ES65
· Obtaining
Documentation
· Obtaining
Technical Assistance
In the Product
Alert Tool, you can set up profiles to receive email notification of
new Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
This ES patch supports
Microsoft Edge based on Chromium (v79 or later). To enable this browser support
in Administration Client Setup for Cisco Unified ICM/Contact Center Enterprise, install the ICM_12.0(1)_ES65.
Supported platforms are Windows 10 and Windows Server 2016.
Note: Microsoft Edge
is not installed by default on the Windows server. To install Microsoft Edge,
see Microsoft documentation.
Patch Version: Unified CCE 12.0(1) ES65
UCCE 12.0(1)
This section lists
the Unified CCE components on which you can and cannot install this engineering
special.
You can install Unified CCE 12.0(1) ES65 on these Unified CCE components:
§ Unified
CCE Adminclient
installed on Windows 10 and/or Windows Server 2016
Do not install this engineering special on the following components other than:
§ Unified
CCE Adminclient
installed on
Windows 10 and/or Windows Server 2016
Install this patch on top of base UCCE 12.0(1) Admin client installer
1. To
uninstall this patch, go to Control Panel.
2. Select
"Add or Remove Programs".
3. Find
the installed patch in the list and select "Remove".
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
· Resolved
Caveats in Unified CCE 12.0(1) ES65
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists
caveats specifically resolved by Unified CCE 12.0(1) ES65.
You can access current Cisco documentation on the Support pages at the following sites:
· https://www.cisco.com
· https://www-china.cisco.com
· https://www-europe.cisco.com
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your
comments.
Cisco.com is a starting
point for all technical assistance. Customers and partners can obtain
documentation, troubleshooting tips, and sample configurations from online
tools. For Cisco.com registered users, additional troubleshooting tools are
available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and
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The Cisco TAC site
is available to all customers who need technical assistance with a Cisco
product or technology that is under warranty or covered by a maintenance
contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
· P3--Your
network performance is degraded. Network functionality is noticeably impaired,
but most business operations continue.
· P4--You
need information or assistance on Cisco product capabilities, product
installation, or basic product configuration.
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot
resolve your technical issue by using the TAC online resources, Cisco.com
registered users can open a case online by using the TAC Case Open tool at the
following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
· Enterprise and
Service Provider Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
· Small Business
Products--https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
P1 and P2 level problems are defined as follows:
· P1--Your
production network is down, causing a critical impact to business operations if
service is not restored quickly. No workaround is available./li>
· P2--Your
production network is severely degraded, affecting significant aspects of your
business operations. No workaround is available.