This document provides installation instructions for Unified CCE 12.0(1) ES42. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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It is mandatory to install ES37 (for PCCE deployment) or ES34 (for
CCE deployment) before installing this ES. The pre-install instructions indicating
ES37 as pre-requisite is ONLY for PCCE customers. CCE customers need to install
ES34 before installing this ES.
12.0(1)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES42 on these Unified CCE components:
· AW, Admin Client
Do not install this engineering special on the following components other than:
Installation of this patch requires the all CCE services to be shut down
during the entire period of installation. It is always recommended to install
this ES during a scheduled downtime.
1.
Using the CCE Service Control, stop all the CCE
services running on the system
2.
Launch the Installer provided for ES42 and
follow the instructions on the screen
3. Using the CCE Service Control, start all CCE services again.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES42.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvn33915 |
3 |
aw.tools |
Support needed for "UPN SUFFIX" Accounts with Default Domain Name configured |
|
CSCvr51665 |
3 |
aw.tools |
Unable to promote agents to supervisor - User object Not reachable |
|
CSCvs56604 |
3 |
aw.tools |
Unable to Promote an SSO agent to Supervisor |
|
CSCvs59785 |
4 |
aw.tools |
AgentExplorer crash with supervisor creation when User is created with different sam and upn name. |
Caveats are ordered by severity then defect number.
Defect Number: CSCvn33915
Component: aw.tools
Severity: 3
Headline: Support needed for "UPN SUFFIX" Accounts with Default Domain Name configured
Symptom: Cannot promote an Agent as a Supervisor by just giving the
username in the LoginName part of Agent
Configuration, it ends with [User Not Found].
Conditions: 1) UCCE 11.6 -ES7 and Later 2) After DDN Configured
Workaround: Customer need to give the user@upnsuffix.com in LoginName text field
Further Problem Description: This is the enhancement Defect for below
scenario If Customer have an Active Directory like "CORPORATE.COM"
and it also has UPN Suffix "site1.com". Customer have a Supervisor
Accounts in their AD with the UPN SUffix. sup1@site1.com
Customer have setup Default Domain Name as "CORPORATE.COM" in the ICM
System Information Config Customer cannot promote
this sup1 as a Supervisor by just giving the username in the LoginName part of Agent Configuration, it ends with [User
Not Found].
Defect Number: CSCvr51665
Component: aw.tools
Severity: 3
Headline: Unable to promote agents to supervisor - User object Not reachable
Symptom: Unable to promote agents to supervisor's. When attempting to
promote an agent to a supervisor the system generates the following error:
"The specified agent's Active Directory user account is not valid for a
supervisor. See your domain administrator. [User object Not reachable"
Conditions: Complex forest that has multiple domains. The issue seems to
occur when ICM is unable to navigate the global catalog.
Workaround:
Further Problem Description:
Defect Number: CSCvs56604
Component: aw.tools
Severity: 3
Headline: Unable to Promote an SSO agent to Supervisor
Symptom: Unable to Promote an SSO agent to Supervisor
Conditions: We have demoted a supervisor to Agent to disable SSO and test a
call flow for cloudcherry Then we have enabled SSO
and trying to renable the supervisor but it fails
with below error "Although the agent's login name is allowed by CCE , it
is not valid for a supervisor . This agent cannot be a supervisor" But
this is working in a particular sequence . Enable
Supervisor first and enable SSO then Save . If we try
other way aorund also it doesnt
work(i.e., Enable SSO first then enable Supevisor and
Save)
Workaround: Enable Supervisor first and enable SSO then Save .
Further Problem Description:
Defect Number: CSCvs59785
Component: aw.tools
Severity: 4
Headline: AgentExplorer crash with supervisor creation when User is created with different sam and upn name.
$$PREFCS Pre-FCS .
Symptom: Agent explorer will crash and cannot promote this agent as a
supervisor.
Conditions: Occurs only if same user exist in multiple domains (3 or more)
with different upn and same name.
Workaround: Keep both upn and sam
as same name.
Further Problem Description:
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