This document provides installation instructions for Unified CCE 12.0(1) ES46. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
12.0(1)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES46 on these Unified CCE components:
·
AW, Logger, Router
Do not install this engineering special on the following components other than:
It is mandatory to install ES42
before installing this ES. Refer to ES42 release notes for installation
details.
Using
the Unified CCE Service Control, stop all the Unified CCE Services running on
the system.
Launch
the installer provided for the ES46 and follow the instructions on the screen.
If
the Unified CCE Services are set to manual, using the Unified CCE Service
Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES46.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvr49057 |
3 |
tools |
SAM
account is not considered when UPN check fails from CCE web admin page and websetup |
|
CSCvs59403 |
3 |
tools |
Websetup and CCEAdmin login delay ~30
mins |
Caveats are ordered by severity then defect number.
Defect Number: CSCvr49057
Component: tools
Severity: 3
Headline: SAM account is not considered when UPN check fails from CCE web admin page and websetup
Symptom:
Conditions:
Workaround:
Further Problem Description:
Defect Number: CSCvs59403
Component: tools
Severity: 3
Headline: Websetup and CCEAdmin login delay ~30 mins
Symptom:
considerable amount of delay observed after login. It takes more than 30 mins
and eventually gets in to undesirable results such as failed/timed out, etc...
Conditions: Large AD environment with 20-30 externally trusted domains
Workaround: Downgraded to 11.6.1, no delays were observed OR Replaced
sadlib.pdb & sadlib.dll from 11.6.1 to 11.6.2 version files and the delay
was fixed but faced some other issues as follows. 1) Tried to login into web
setup using child domain credential it works. 2) Tried to login into web setup
using parent domain user credential it don't work. (Error validating the Active
directory environment. Unable to load current domain information.) 3) Domain
manger don't open (after reverting the changes it works)
Further Problem Description:
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
P1 and P2 level problems are defined as follows: