This document provides installation instructions for Unified CCE 12.0(1) ES62. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES62 on these Unified CCE components:
Do not install this engineering special on any components other than:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES62.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvr01146 | 2 | pg.cucm | Agent could not login after initial logon attempt timed out |
Caveats are ordered by severity then defect number.
Defect Number: CSCvr01146
Component: pg.cucm
Severity: 2
Headline: Agent could not login after initial logon attempt timed out
Caveats
resolved in earlier ESs and included as part of 12.0(1) ES62:
|
Identifier |
Severity |
Component |
Headline |
|
CSCvm42433 |
3 |
cg.ctiserver |
State change from NR Non ACD Busy to another NR causes timeout error |
|
CSCvr81353 |
2 |
pg.cucm |
Custom NotReady reason code reset to 0, when agent state changed to Wrapup during talking state |
|
CSCvp89209 |
3 |
pg.cucm |
Agents receive Error Code CTI-1 when ending a call finesse page unresponsive. |
|
CSCvq26916 |
2 |
pg.cucm.jtapi |
JTAPI Gateway process restarted unexpectedly and intermittently generates JRE memory dump |
|
CSCvq78870 |
3 |
pg.cucm.jtapi |
Agent can't login to the terminal if the terminal has a call with idle/disconnected/failed state |
|
CSCvq80059 |
3 |
pg.cucm.jtapi |
JGW does not send failure confirmation for Make Call Request |
|
CSCvs67053 |
2 |
pg.cucm |
Pending state Reason code not getting set to NotReady with a Reason code. |
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