This document provides installation instructions for Unified CCE 12.0(1) ES90. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES90 on these Unified CCE components:
Do not install this engineering special on any component other than
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES90.
Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvz60907 | 3 | pg.cucm | Mobile agent cannot re-login until LCP/RCP is reset if the agent initiates Make a Call while in Wrap up stage. |
Caveats are ordered by severity, then by defect number.
Defect Number: CSCvz60907
Component: pg.cucm
Severity: 3
Headline: Mobile agent cannot re-login until LCP/RCP is reset if the agent initiates Make a Call while in Wrap up stage.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvr81353 | 2 | pg.cucm | Custom NotReady reason code reset to 0, when agent state changed to Wrapup during talking state. |
| CSCvp13531 | 3 | pg.cucm | Auto answer enabled for direct extension calls when Agent is in Wrap-up' mode. |
| CSCvm42433 | 3 | cg.ctiserver | State change from NR Non ACD Busy to another NR causes timeout error. |
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