This document provides installation instructions for Unified CCE 12.0(1) ES41. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES41 on these Unified CCE components:
Do not install this engineering special on any components other than:
Using the ICM Service Control, stop all the UCCE services.
· Launch the installer provided for ES41 and follow the instructions on the screen.
· Create and Set following registry key(s) under ICM\<inst>\PGn[A/B]\PG\CurrentVersion\JGWS\jgw1\JGWData\Config
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES41.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
Defect Number: CSCvm45006
Component: pg.cucm.jtapi
Severity: 6
Headline: Add support for agent with two phones with same ACD extension
This ES provides support for shared ACD lines between two devices. One typical agent use case is using a physical phone at the office (possibly via extension mobility) and a Jabber device at their home, both using the same extension. In the event that both devices are active on Unified Communication Manager (UCM) at the same time, an agent may still log into that extension.
UCM auto-answer is not supported when shared lines are in use, as UCM may answer the incorrect device. Therefore, a new concept of an 'active terminal' is utilized within the JTAPI GW. The 'active terminal' is defined as the last terminal which answered or placed a call on the shared line. When Desk Settings auto-answer is utilized (not recommended), or when answering directly from the Finesse desktop, the active terminal will be answered. Therefore, when more than one shared line is registered and active on UCM, the agent must answer (or place a call) on the desired terminal once in order for the system to select the active terminal. Subsequent calls can then be answered via the Finesse desktop.
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