About this Document

This document provides installation instructions for Unified CCE 12.0(1) ES49. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent behavior of Unified CCE.

This document contains these sections:

Sign Up for Email Notification of New Field Notices

In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.

The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.

About Cisco Unified CCE (and Unified CCE Engineering Specials)

Install ES49 after installing ES37 in all Packaged CCE deployments. ES37 patch can be downloaded from : https://software.cisco.com/download/specialrelease/7779234b1cb167ee442b383bc6caf4ed

Along with fixes for the defects specified below, this Engineering Special also includes support for the following features of PCCE 12.0(1):

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

UCCE 12.0(1)

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.0(1) ES49 on these Unified CCE components:

This engineering special (ES49) is not supported on other components

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.0(1) ES49

Shut down all CCE services during the installation. It is always recommended to install this ES during a scheduled downtime.

1.      Using the CCE Service Control, stop all the CCE services running on the system

2.      Launch the Installer provided for this ES and follow the instructions on the screen

3.      Using the CCE Service Control, start all CCE services again.

 

If you are having a Fresh Install/Tech Refresh of P/CCE 12.0(1) 2016, before applying any ES, run the mandatory update. You can

download CCE Mandatory Update for 12.0 Fresh Install/Tech Refresh from:

https://software.cisco.com/download/home/268439622/type/280840583/release/12.0(1)

Uninstall Directions for Unified CCE 12.0(1) ES49

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.0(1) ES49

This section lists caveats specifically resolved by Unified CCE 12.0(1) ES49.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
Identifier Severity Component Headline
CSCvs41895 1 dbconfig PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher
CSCvn99825 2 dbconfig CVP server deploy fails while creating remote site when CVP hostname is given
CSCvo46854 2 dbconfig ECE goes OOS when the department is getting created
CSCvo78127 2 dbconfig SipServerGroup issues
CSCvp03348 2 dbconfig unable to create main site in PCCE 12k.
CSCvp11040 2 dbconfig Dialed Number Bulk DELETE does not work in PCCE 4K/12K
CSCvp18469 2 dbconfig Internal server error seen when trying to open SPOG miscellaneous page
CSCvp20817 2 dbconfig Remote Network Routing in Router gets disabled while creating new peripheral set
CSCvp28792 2 dbconfig Fresh Install wizard throws error for ESXi C240 M4 servers for PCCE 2K
CSCvp30895 2 dbconfig In PCCE 4K/12K, Capacity Info is Wrongly calculated for SkillGroups and other Config items
CSCvp32924 2 dbconfig checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointer exception
CSCvp37092 2 dbconfig Gateway IPaddress to Hostname mapping creates problem while adding gateway in device configuration
CSCvp47032 2 dbconfig More validations needs to be added during peripheral set deletion in PCCE 4k/12k deployment
CSCvp47242 2 dbconfig Router Public Interfaces are getting changed during Peripheral Set creation/deletion
CSCvp57531 2 dbconfig Enable Database Routing in Router gets disabled while creating/deleting Peripheral set
CSCvp58853 2 dbconfig ECE goes OUT_OF_SYNC when agent password does not comply with the password policy
CSCvp59306 2 dbconfig Can not create Dial Number when we have same peripheral set name across sites
CSCvp60962 2 dbconfig Principal AW health status stays as ERROR when diag portal service starts after Tomcat service
CSCvp64750 2 dbconfig Tomcat crash observed while handling config transactions
CSCvp76696 2 dbconfig Default Config Creation in Social Miner fails while adding SM to cce inventory
CSCvp89228 2 dbconfig PCCE SPOG missing default route configuration on CVP
CSCvp96392 2 dbconfig CVP goes out of sync while adding gateway to locations
CSCvq12348 2 dbconfig Departmental Administrator not allowed to create agent or enable Email & Chat support
CSCvq67966 2 dbconfig ECE goes out of sync when we perform Agent Update operation
CSCvq88066 2 dbconfig PCCE v12 Supervisor re-skilling agent/skills page blank after installing ES21
CSCvr51613 2 dbconfig PCCE 4K/12K CVVB Inventory Import Fails
CSCvr90903 2 dbconfig HDS disk size needs to updated for PCCE deployment
CSCvs12341 2 dbconfig SSO component registration is failing for CUIC subscribers in PCCE 4K deployment
CSCvs23301 2 dbconfig PCCE 12k Agent bulk creation aborted due to congestion
CSCvs25265 2 dbconfig Peripheral set capacity rules creation is not working
CSCvs42013 2 dbconfig Media Server orchestration failing
CSCvn77418 3 dbconfig Incorrect error thrown on deleting gateways associated with location
CSCvn77421 3 dbconfig IdS is reporting incorrect status in SPOG UI
CSCvn78159 3 dbconfig In SPEC based deployment, status rules do not run.
CSCvn78163 3 dbconfig Campaign Skill group Search Pop-over is not working as expected
CSCvn79565 3 dbconfig Campaign Multi-edit popup and contacts template issues
CSCvn82112 3 dbconfig DeploymentSettings and SignOut Ui issues in Fresh Install
CSCvn92277 3 dbconfig enforce wrapup code missing for PCCE 12.0
CSCvo15059 3 dbconfig Inconsistent behavior for 'Cancel' button click in Device Configuration UI
CSCvo28848 3 dbconfig Run time status rules task is failing-for PCCE spec based harware
CSCvo45192 3 dbconfig PG explorer marks entries as modified during normal traversal
CSCvo59157 3 dbconfig PCCC 12.0 SIP Header Passing to ICM should not require parameter
CSCvo61931 3 dbconfig Updating an ECE Agent with same screenName, ECE goes to out-of-sync
CSCvo66492 3 dbconfig SPOG ECE Agent Screen Name does not allow spaces
CSCvo85717 3 dbconfig Post Call Survey DN limit needs to be updated in PCCE 2k deployment
CSCvo98128 3 dbconfig Disable Routing Client names in PG Explorer (UCM , VRU , MR PG) for PCCE deployment
CSCvp11036 3 dbconfig Unable to create Agents and AgentTeam using bulk job in PCCE 4K/12K
CSCvp20793 3 dbconfig Not able to delete Peripheral set under certain conditions
CSCvp21111 3 dbconfig Device Hostname is truncated with an Error message in CVP Stats dialog
CSCvp28803 3 dbconfig PCCE Fresh Install wizard is displaying PCCE 4K and 12K deployment types
CSCvp36895 3 dbconfig Roles are not loading in Administrator gadget
CSCvp38942 3 dbconfig PCCE disk size validation should be relaxed to include sizing consideration for Outbound Database
CSCvp47136 3 dbconfig Transferable Files File Upload API endpont has to be changed
CSCvp66880 3 dbconfig Custom Role user gets all Navigation menu's in cceadmin
CSCvp68561 3 dbconfig Gateway deletion from inventory should not happen when it is mapped in CVP device configuration
CSCvp83276 3 dbconfig PCCE Machine Limits need correction
CSCvp86341 3 dbconfig ECE Differential sync fails under certain condition
CSCvp86346 3 dbconfig populateExternalPageFeaturesFromCodes message filling up Tomcat logs
CSCvp93416 3 dbconfig Registration of Context Service shows undefined
CSCvp98507 3 dbconfig ECE Agent created using Bulk job do not get propagated to ECE.
CSCvq00400 3 dbconfig Failed to retrieve placement of external page when card with no menu's exists in between
CSCvq03314 3 dbconfig Not able to create agents belonging to departments in PCCE4k / 12k deployments
CSCvq06932 3 dbconfig Providing wrong credentials while selecting Principal AW from CCEAdmin does not throw error
CSCvq12588 3 dbconfig In PCCE 4K,In IE browser, Sync Staus layout is broken in Inventory
CSCvq27469 3 dbconfig Inventory and Features page not loading post Contact Director deployment set
CSCvq32445 3 dbconfig SPOG UI: Inventory alerts rules messages are truncated in the middle and not understandable.
CSCvq33205 3 dbconfig If External machine name contains a long string, name is coming out of the delete popover in IE
CSCvq35784 3 dbconfig Help icon is missing in New Site dialog in IE browser
CSCvq46558 3 dbconfig 'Select All' option is deselected in Departments summary view
CSCvq54170 3 dbconfig PS deletion should check for machines membership in Sip server group
CSCvq62990 3 dbconfig CVP DNIS API accepts more than 32 characters in each DNIS
CSCvq64857 3 dbconfig Deletion of single DN using Bulk Job Deletion works however failed message is thrown.
CSCvq99289 3 dbconfig PCCE alert: MR PIM and node manager trace level warning
CSCvr17986 3 dbconfig PCS dialnumbers are not considered in Capacityrule when "PCS EnabledDialedNumberPatterns" configured
CSCvr51586 3 dbconfig PCCE 4K/12K PG 1, 2 and 3 are not deleted via the Inventory Import Revert Tasks
CSCvr72278 3 dbconfig Agent Teams deleted in PCCE 12.0 are not deleting the corresponding teams in CUIC
CSCvr99898 3 dbconfig PCCE 12K inventory does not show more than 45 vm
CSCvs08501 3 dbconfig Regular Hours table data is missing in Business Hours in IE browser
CSCvs13583 3 dbconfig Unable to add Administrator in System Default role using Role Gadget.
CSCvs17596 3 dbconfig CCEAdmin does not show peripheral value of Agent in UCCE 4k deployment
CSCvs21511 3 dbconfig PCCE 12K: HDS fails to register to SSO mode
CSCvs24355 3 dbconfig PCCE 4K/12K deployment does not list System Options under Outbound option menu
CSCvs31166 3 dbconfig In IE browser, Sync dialog is not opened on clicking Sync icon
CSCvs32861 3 dbconfig Only first AW credentials are used to setup PCCE4k/12k deployment
CSCvs33853 3 dbconfig SPOG Campaign Download all Contacts option not working
CSCvs36134 3 dbconfig Bulk Update or Create of an Agent is failing with error "team name is required and cannot be empty"
CSCvs41738 3 dbconfig Unable to create Dialed Number for Remote site in PCCE 4k Bulk Job
CSCvs60065 3 dbconfig PCCE cuic sync sets OutOfSyncTimestamp to 1970
CSCvs64183 3 dbconfig CCE Administration Registration Failure
CSCvs77949 3 dbconfig Agents with TraceON enabled for 12k is 400 in Doc vs 100 in System Capacity (pcce webadmin)
CSCvs96235 3 dbconfig PCCE exeeded configuration limit should not trigger Service Busy state
CSCvt09634 3 dbconfig PCCE 4K/12K day 1 validations are not exercised for both Main Site and Remote Sites
CSCvt60373 3 dbconfig Alerts status is showing as greyed out in PCCE2K
CSCvt65656 3 dbconfig Database API Exceptions are not handled during PCCE 4K/12K fresh install
CSCvt65662 3 dbconfig NullPointerException during PCCE 4K/12K fresh install when Rogger is simplexed in the CSV
CSCvt73896 3 dbconfig Overview page is blank in non PCCE deployment (like UCCE and HCS) in 12.0 ES37
CSCvt75129 3 dbconfig MR PG Peripheral,Routing Client name inconsistency for Core and Remote site causes validation errors
CSCvt98567 3 dbconfig Need to update System Validations in PCCE 2K. Only one of Type 2 and Type 10 Network VRUs allowed
CSCvt98590 3 dbconfig Unable to create more than one Application Instance in PCCE 2K
CSCvu12137 3 dbconfig Error alert is observed for MR PG in PCCE CCEAdmin Inventory page
CSCvn71946 4 dbconfig Advanced search for IP Address in inventory throws an internal server error
CSCvn78580 4 dbconfig Minor alignment issues in IE
CSCvo35666 4 dbconfig PCCE: domain admin can still see removed tools from config manager
CSCvo61941 4 dbconfig ECE Database Server is referred as services server in edit page of the inventory
CSCvo94307 4 dbconfig Filter DN to Label Mapping option in PG Explorer for CUCM PG ( PCCE 4k/12k )
CSCvp28327 4 dbconfig Choosing "Agent State after RONA" to "Ready" in PCCE Desk Settings trigger System validation alert.
CSCvp48558 4 dbconfig No scrolling for sites in IVR Filetransfer screen if there are more sites
CSCvq13988 4 dbconfig database transaction failed error shown to user if we use same value(case sensitive) in Username
CSCvs45079 4 dbconfig FTP password is visible in the logs
CSCvu09271 4 dbconfig PG VM shows incorrect alarm related to Dialer process even when it is active
CSCvt07963 5 dbconfig [VPAT Observation] Keyboard visual focus is not visible on some elements
CSCvq14472 6 dbconfig ECCPayload API does not work in Packaged CCE deployments despite the API guide claiming support
CSCvp12852 3 doc Edit Attributes for Multiple Agents Option missing in PCCE 11.6 GUI
CSCvp36907 4 doc Application gateway gadget OLH incorrect about support for IP address change
CSCvo71587 3 install Websetup doesn't come up after installing ICM12.0(1)_ES6
CSCvr21614 2 template Orchestration doesn't happen when we do agent multi delete from non-principal AW
CSCvs64057 2 template Reason Codes doesn't show in Teams gadget for the first time
CSCvo91661 3 template Courtesy Callback page issues
CSCvp19303 3 template DataCenter based sorting is not working in DialNumber page
CSCvp23552 3 template Accessibility issues in cceadmin
CSCvp98528 3 template Edit button should be disable when we select agents from different Peripheral Sets
CSCvq47995 3 template Stats icon missing for external CVP Reporting server
CSCvq78029 3 template Search doesn't work in Sip server group Site selection
CSCvq95029 3 template API exceptions observed while redirecting to RouteSettings page in cceadmin
CSCvr09420 3 template Able to remove Principal check for AW in cceadmin
CSCvr55052 3 template PCS DN Routing Type changes to External Voice after edit
CSCvr84124 3 template After fresh install of PCCE 4k, not able to update inventory without restarting Tomcat
CSCvs16800 3 template Help File for PCCE 4k deployment is showing detail for non-packaged deployment type
CSCvs23235 3 template Resize columns not working in PCCE 4k inventory page
CSCvs26988 3 template PCCE4k: Inventory Machine credentials are not editable
CSCvs39941 3 template Not able to update credentials for HDS machine in PCCE 4K/12K
CSCvs48546 3 template SSO supervisor : cceadmin fails to load due to bundle mismatch
CSCvs56462 3 template Miscellaneous page fails to load with InternalServerError when there are no NetworkVRU's in system
CSCvt05248 3 template In 4k, While deleting a peripheral set, the validation errors are not getting listed in UI
CSCvp37039 4 template Not able to add users to ScriptAdmin role
CSCvq95394 4 template Missing details in Keyboard Shortcuts popover
CSCvq03677 2 web.config.api PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE
CSCvq07040 2 web.config.api CUIC Out-of-Sync post failover operation in the PCCE2k-SPOG inventory
CSCvs04669 2 web.config.api Bulk Agent edit using PCCE for enabling ECE option for agent fails
CSCvs40373 2 web.config.api Existing Agents Unable to be Enabled for ECE After Application of PCCE ES34
CSCvq01988 3 web.config.api Personal callback DELETE API always returns a 404
CSCvq27248 3 web.config.api Supporting ECC API deficient in UCCE deployments
CSCvq33281 3 web.config.api PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory (Build #288)
CSCvq63352 3 web.config.api Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory
CSCvs77189 2 web.config.ui Cannot Switch to HCS 4K Deployment if Total Dialed Numbers on All CVP Route Clients Exceeds 4000
CSCvp34995 3 web.config.ui Unable to Add 20 Custom Gateways if Remote ICM is Configured
CSCvp36973 3 web.config.ui PCCE SPOG Specific Navigation Menu's made available for UCCE
CSCvq44602 3 web.config.ui CCEadmin always uses credentials of first CUCM in case of main site and remote site deployment
CSCvq45077 3 web.config.ui MR PG's not available under the configuration in UCCE Admin for SocialMiner (HCS 2K)
CSCvq85125 3 web.config.ui Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed
CSCvr05766 3 web.config.ui Online help missing on SingleSignon(SSO) Page of Webadmin
CSCvr33101 3 web.config.ui Unable to set trace levels from secondary AW for Log Collection in PCCE 2K Deployment
CSCvr49943 3 web.config.ui Unable to save CUIC/IDS/Livedata config / incorrect error message
CSCvr72636 3 web.config.ui SSO supervisors gets blank screen when SPOG page is refreshed
CSCvr81939 3 web.config.ui In Dialed Number gadget, incorrect Routing Types are shown for MR Peripherals
CSCvp48927 4 web.config.ui ALL-LANG: UCCE/PCCE WebAdmin: Calendar and time are not localized in Business Hours menu
CSCvp92559 2 web.setup websetup router API throws java.lang.NumberFormatException while creating router

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

Defect Number: CSCvs41895

Component: dbconfig

Severity: 1

Headline: PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher


Symptom: PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher

Conditions: while performing inventory update on CM publisher

Workaround: None

Further Problem Description:

Defect Number: CSCvn99825

Component: dbconfig

Severity: 2

Headline: CVP server deploy fails while creating remote site when CVP hostname is given


Symptom: Remote site creation fails

Conditions: CVP server hostname provided while creating remote site

Workaround: none

Further Problem Description: CVP server deploy fails while creating remote site when CVP hostname is given. NULL pointer exception seen as Primary CVP Host comes as NULL: initialization task: DataCenterCVPServerDeploymentTask_sideA 0000006421: 10.10.10.21: Jan 08 2019 06:15:41.240 -0500: %CCBU_539-DATACENTERCONFIGASYNCTASK-6-REST_API_INFO: DataCenterCVPServerDeploymentTask :: Invoking Task 0000006422: 10.10.10.21: Jan 08 2019 06:15:41.245 -0500: %CCBU_539-DATACENTERCONFIGASYNCTASK-6-REST_API_INFO: DataCenterCVPServerDeploymentTask :: Got Primary CVP Host null Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo46854

Component: dbconfig

Severity: 2

Headline: ECE goes OOS when the department is getting created


Symptom: ECE goes OOS

Conditions: Create same department in CCEadmin similar to the one present in ECE

Workaround: Create with different department name

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo78127

Component: dbconfig

Severity: 2

Headline: SipServerGroup issues


Symptom: SipServerGroup will not clear the selected members when site is changed.

Conditions: Sip Server group creation or modification

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvp03348

Component: dbconfig

Severity: 2

Headline: unable to create main site in PCCE 12k.

Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.
Symptom: Creation of Main site in 12K deployment fails

Conditions: 12k deployment - Site creation

Workaround: NA

Further Problem Description:

Defect Number: CSCvp11040

Component: dbconfig

Severity: 2

Headline: Dialed Number Bulk DELETE does not work in PCCE 4K/12K

Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.
Symptom: Deletion of dialed number fails

Conditions: PCCE 4K and above deployments

Workaround: NA

Further Problem Description:

Defect Number: CSCvp18469

Component: dbconfig

Severity: 2

Headline: Internal server error seen when trying to open SPOG miscellaneous page

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvp20817

Component: dbconfig

Severity: 2

Headline: Remote Network Routing in Router gets disabled while creating new peripheral set


Symptom: Remote Network Routing in Router gets disabled while creating new peripheral set

Conditions: While creating new peripheral set in PCCE 4k

Workaround: Edit router setup in websetup and enable Remote Network Routing. Cycle the router afterwards.

Further Problem Description: Remote Network Routing in Router gets disabled while creating new peripheral set

Defect Number: CSCvp28792

Component: dbconfig

Severity: 2

Headline: Fresh Install wizard throws error for ESXi C240 M4 servers for PCCE 2K


Symptom: During Fresh Install of PCCE 2K deployment, initialise task is popping up with following below error: %[error_string=validateInventory:errors after processing inventory = [ApiError[errorType=inventory.MissingMachine, errorData=CVP, errorMessage=CVP not found on vmhost sideA]]][url=]: The REST API has encountered an error Due to this Fresh Install is completely blocked. CUCM is in 12.5 version and installed off box.

Conditions: CUCM is in 12.5 version and installed off box. ESXI Server C240 M4 with cucm installed off box.

Workaround: friendly patch has been given.

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvp30895

Component: dbconfig

Severity: 2

Headline: In PCCE 4K/12K, Capacity Info is Wrongly calculated for SkillGroups and other Config items


Symptom: Capacity rules are broken for PCCE 4K and PCCE 12K deployments.

Conditions: PCCE 4K / 12K deployment

Workaround: None.

Further Problem Description:

Defect Number: CSCvp32924

Component: dbconfig

Severity: 2

Headline: checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointer exception


Symptom: checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointerexception in PCCE4k system

Conditions: In PCCE 4k system with multiple sites

Workaround: None

Further Problem Description:

Defect Number: CSCvp37092

Component: dbconfig

Severity: 2

Headline: Gateway IPaddress to Hostname mapping creates problem while adding gateway in device configuration

Will change the RNE Type based on analysis
Symptom: CVP Orchestration fails

Conditions: Use Gateway hostname while saving to inventory

Workaround: Delete and readd Gateway with ip address

Further Problem Description:

Defect Number: CSCvp47032

Component: dbconfig

Severity: 2

Headline: More validations needs to be added during peripheral set deletion in PCCE 4k/12k deployment


Symptom: peripheral set deletion is allowed from SPOG even When we have ATR or label for any peripherals in PS

Conditions: When we have ATR or label for any peripherals in PS

Workaround: Delete the configuration from tools and try out deletion.

Further Problem Description:

Defect Number: CSCvp47242

Component: dbconfig

Severity: 2

Headline: Router Public Interfaces are getting changed during Peripheral Set creation/deletion


Symptom: Router Public Interfaces are getting changed during Peripheral Set creation/deletion

Conditions: Peripheral Set creation/deletion

Workaround: Edit Router and change the ip addresses to original

Further Problem Description:

Defect Number: CSCvp57531

Component: dbconfig

Severity: 2

Headline: Enable Database Routing in Router gets disabled while creating/deleting Peripheral set


Symptom: Enable Database Routing in Router gets disabled

Conditions: while creating/deleting Peripheral set

Workaround: Edit Router and enable it back

Further Problem Description:

Defect Number: CSCvp58853

Component: dbconfig

Severity: 2

Headline: ECE goes OUT_OF_SYNC when agent password does not comply with the password policy


Symptom: ECE goes OUT_OF_SYNC

Conditions: When agent password does not comply with ECE's password policy

Workaround: Sync ECE by performing differential sync . either manually or automatically it gets triggered every 10 mins

Further Problem Description:

Defect Number: CSCvp59306

Component: dbconfig

Severity: 2

Headline: Can not create Dial Number when we have same peripheral set name across sites


Symptom: Can not create Dial Number when we have same peripheral set name across sites

Conditions: when we have same peripheral set name across sites

Workaround: Need to re-create peripheral set with different name.

Further Problem Description:

Defect Number: CSCvp60962

Component: dbconfig

Severity: 2

Headline: Principal AW health status stays as ERROR when diag portal service starts after Tomcat service


Symptom: Principal AW health status stays as ERROR

Conditions: when diag portal service starts after Tomcat service

Workaround: Restart Tomcat service

Further Problem Description:

Defect Number: CSCvp64750

Component: dbconfig

Severity: 2

Headline: Tomcat crash observed while handling config transactions


Symptom: Tomcat crash occurred with an unrecoverable stack overflow error.

Conditions: Perform update in Application Instance or Application Path or Application Member

Workaround: None

Further Problem Description:

Defect Number: CSCvp76696

Component: dbconfig

Severity: 2

Headline: Default Config Creation in Social Miner fails while adding SM to cce inventory


Symptom: Default Config Creation in Social Miner fails

Conditions: while adding SM to cce inventory

Workaround: None

Further Problem Description:

Defect Number: CSCvp89228

Component: dbconfig

Severity: 2

Headline: PCCE SPOG missing default route configuration on CVP


Symptom: PCCE SPOG missing default route configuration on CVP

Conditions: Wont be able to configure default route for CVP through SPOG

Workaround: Not available

Further Problem Description: The code must allow only ">" or ".*" for default route to work

Defect Number: CSCvp92559

Component: web.setup

Severity: 2

Headline: websetup router API throws java.lang.NumberFormatException while creating router


Symptom: websetup router API throws java.lang.NumberFormatException while creating router

Conditions: While using websetup router API directly

Workaround: None

Further Problem Description:

Defect Number: CSCvp96392

Component: dbconfig

Severity: 2

Headline: CVP goes out of sync while adding gateway to locations


Symptom: CVP Goes out of sync

Conditions: Use Hostname for gateway while saving inventory

Workaround: Delete Gateway from inventory and add it with ip address

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvq03677

Component: web.config.api

Severity: 2

Headline: PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE

PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE
Symptom: PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE

Conditions: Post reboot

Workaround: You also have to reploy live data topology after tomcat restart. Workaround Steps- 1) Reset AW access on LD publisher . unset live-data aw-access primary 2) Restart AW access on LD publisher . unset live-data aw-access secondary 3) Restart Tomcat services on AW. 4) Restart Nimbus Service ron both publisher and subscriber after ~5 mins of tomcat restart.

Further Problem Description:

Defect Number: CSCvq07040

Component: web.config.api

Severity: 2

Headline: CUIC Out-of-Sync post failover operation in the PCCE2k-SPOG inventory


Symptom: SPOG was not updating CUIC when supervisor is moved from SSO to Non SSO and/or vice versa.

Conditions: Observed during the SPOG-CUIC Sync operation

Workaround: NA

Further Problem Description:

Defect Number: CSCvq12348

Component: dbconfig

Severity: 2

Headline: Departmental Administrator not allowed to create agent or enable Email & Chat support


Symptom: Departmental administrators are unable to enable support for email and chat by clicking "Support Email & Chat" because the "Screen Name" and "Email Address" fields remain disabled.

Conditions: When creating a new agent or modifying an existing agent to enable support for Email & Chat login

Workaround: None

Further Problem Description:

Defect Number: CSCvq67966

Component: dbconfig

Severity: 2

Headline: ECE goes out of sync when we perform Agent Update operation

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq88066

Component: dbconfig

Severity: 2

Headline: PCCE v12 Supervisor re-skilling agent/skills page blank after installing ES21


Symptom: PCCE Supervisor unable to re-skill the agents

Conditions: PCCE 12.0 with ES21

Workaround: none

Further Problem Description:

Defect Number: CSCvr21614

Component: template

Severity: 2

Headline: Orchestration doesn't happen when we do agent multi delete from non-principal AW


Symptom: Orchestration doesn't happen when we do agent multi delete from non-principal AW

Conditions: Perform operations from non-principal AW

Workaround: Remove agents from ECE manually

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr51613

Component: dbconfig

Severity: 2

Headline: PCCE 4K/12K CVVB Inventory Import Fails


Symptom: Inventory Import fails at "Create Default Virtualized Voice Browser configurations"

Conditions: PCCE 4K and 12K Inventory Import via core_inventory.csv file.

Workaround: 1) Remove the CVVB servers from the inventory CSV file. 2) Perform the workaround for the following defect: CSCvr51586 - PCCE 4K/12K PG 1, 2, and 3 are not deleted via the Inventory Import Revert Tasks 3) Add Virtualized Voice Browser(s) as an external machine after the Inventory Import completes successfully.

Further Problem Description: Signature in ICM Tomcat CCBU logs: [exception=com.cisco.ccbu.api.jaxb.error.ApiException: Main: DataCenter Not Found][message_string=Exception in VVBDefaultConfigurationTask ]: The REST API has caught an exception Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr90903

Component: dbconfig

Severity: 2

Headline: HDS disk size needs to updated for PCCE deployment


Symptom: HDS Disk size is wrongly configured

Conditions: PCCE deployment

Workaround: None

Further Problem Description:

Defect Number: CSCvs04669

Component: web.config.api

Severity: 2

Headline: Bulk Agent edit using PCCE for enabling ECE option for agent fails

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs12341

Component: dbconfig

Severity: 2

Headline: SSO component registration is failing for CUIC subscribers in PCCE 4K deployment


Symptom: SSO component registration is failing for CUIC subscribers in PCCE 4K deployment

Conditions: When more than one subscriber is added.

Workaround: NA

Further Problem Description:

Defect Number: CSCvs23301

Component: dbconfig

Severity: 2

Headline: PCCE 12k Agent bulk creation aborted due to congestion


Symptom: Bulk job for agent creation aborts due to congestion in PCCE 12K after around 34mins

Conditions: In PCCE 12K agent creation bulk job with a csv containing 12000 agent config for 1st PG.

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs25265

Component: dbconfig

Severity: 2

Headline: Peripheral set capacity rules creation is not working


Symptom: Peripheral set capacity rules creation is not working

Conditions: Create a Peripheral Set in PCCE 4k system

Workaround: None

Further Problem Description:

Defect Number: CSCvs40373

Component: web.config.api

Severity: 2

Headline: Existing Agents Unable to be Enabled for ECE After Application of PCCE ES34


Symptom: After Enabling 'support Email & Chat' toggle, ECE agents are not being synced.

Conditions: Enabling Chat and Email for an existing agents in PCCE. PCCE 12.0(1) ES 34

Workaround: Agent enabled for ECE at initial creation.

Further Problem Description: After enabling 'support Email & Chat' checkbox, The ECE users are not syncing with ECE, as a result, they don't show up on the PCCE-ECE gadget. Also, this seems to be working in PCCE 12 base and is broken in one of the ES's (ES36) Below is the exception that is seen on AWDB tomcat logs - Dec 02 2019 10:10:50.165 -0500: %CCBU_pool-1761-thread-1-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: 404-100The following IDs supplied in the URI path were not found: '5003'.][message_string=Error 404 occurred while trying to GET to https://10.1.1.2:443]: The REST API has caught an exception 0003844719: 10.65.53.85: Dec 02 2019 10:10:50.165 -0500: %CCBU_pool-1761-thread-1-3-EXCEPTION_INFO: %[build_date=Nov 13, 2019 4:24 AM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: 404-100The following IDs supplied in the URI path were not found: '5003'. at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.processErrorResponse(RESTClient.java:158) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.analyzeClientResponse(RESTClient.java:108) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:255) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:298) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ProcessingWorker.sendRestRequestToMachine(ProcessingWorker.java:153) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ECEProcessingWorker.prepareRequestDataAndInvokeOrchestration(ECEProcessingWorker.java:174) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ECEProcessingWorker.handleAgentUpdate(ECEProcessingWorker.java:121) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ECEProcessingWorker.updateWorkflow(ECEProcessingWorker.java:92)

Defect Number: CSCvs42013

Component: dbconfig

Severity: 2

Headline: Media Server orchestration failing

$$PREFCS
Symptom: In CVP, media server details are not getting updated

Conditions: Enable FTP for CVP

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs64057

Component: template

Severity: 2

Headline: Reason Codes doesn't show in Teams gadget for the first time


Symptom: Reason Codes doesn't show in Teams gadget

Conditions: first time when logged into cceadmin

Workaround: Go to Overview and come back to Teams gadget. This time all the make request goes with Finesse hostname

Further Problem Description:

Defect Number: CSCvs77189

Component: web.config.ui

Severity: 2

Headline: Cannot Switch to HCS 4K Deployment if Total Dialed Numbers on All CVP Route Clients Exceeds 4000


Symptom: When attempting to switch to HCS-4K deployment model, the user receives the following error: You have reached capacity for MAXIMUM_DIALED_NUMBERS_EXTERNAL. The limit is 4000 [name=MAXIMUM_DIALED_NUMBERS_EXTERNAL, max=4000, actual=####] When checking the number of Dialed Numbers configured, the number will be under 4000 per CVP peripheral.

Conditions: When the total number of Dialed Numbers on all CVP routing clients exceeds 4000.

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvn77418

Component: dbconfig

Severity: 3

Headline: Incorrect error thrown on deleting gateways associated with location

$$PREFCS
Symptom: Database transaction error is seen in SPOG UI

Conditions: When trying to delete a gateway associated with location

Workaround: NA -

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvn77421

Component: dbconfig

Severity: 3

Headline: IdS is reporting incorrect status in SPOG UI

$$PREFCS
Symptom: IdS is reporting incorrect status in SPOG UI

Conditions: When checking from SSO under device configuration

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvn78159

Component: dbconfig

Severity: 3

Headline: In SPEC based deployment, status rules do not run.


Symptom: This issue will cause exceptions in VMHostDatastoreStatusDataProcessor in the tomcat logs.

Conditions: SPEC based PCCE deployment

Workaround: None

Further Problem Description:

Defect Number: CSCvn78163

Component: dbconfig

Severity: 3

Headline: Campaign Skill group Search Pop-over is not working as expected

$$IGNORE
Symptom: Org Settings ? Campaign. Click new and go to Skill group tab Add New. Click on Skill Group search adder. First its coming as empty, and try type something and remove it.It will display all skill groups.

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvn79565

Component: dbconfig

Severity: 3

Headline: Campaign Multi-edit popup and contacts template issues


Symptom: 1. Status and schedule checkbox is not enabled in multi -edit popup when trying to edit status and schedule 2. Save button is not enabled when status or schedule is modified. 3. Extension of contacts template file is .txt, the extension should be .csv

Conditions: When editing multiple campaigns or when downloading contacts template.

Workaround: 1. Use single edit instead of multi edit 2. Rename the contacts template from .txt to .csv

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvn82112

Component: dbconfig

Severity: 3

Headline: DeploymentSettings and SignOut Ui issues in Fresh Install

$$IGNORE
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvn92277

Component: dbconfig

Severity: 3

Headline: enforce wrapup code missing for PCCE 12.0


Symptom: Force Wrap Up feature is only available in UCCE but not PCCE 12.0.

Conditions: This is an enhancement CSCuo73536 already added in Finesse 12.0 but PCCE interface didn't reflect the change so the option is not shown in agent desk setting.

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo15059

Component: dbconfig

Severity: 3

Headline: Inconsistent behavior for 'Cancel' button click in Device Configuration UI


Symptom: Inconsistent behavior for 'Cancel' button click in Device Configuration UI

Conditions: Device Configuration UI

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo28848

Component: dbconfig

Severity: 3

Headline: Run time status rules task is failing-for PCCE spec based harware


Symptom: Would see the error in CCE admin page and below exception in tomcat logs 0001560931: 10.252.96.13: Jan 30 2019 23:57:26.377 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-6-REST_API_INFO: updateRunTimeValidationStatus: running dataCollector: MetricStatusCollector 0001560932: 10.252.96.13: Jan 30 2019 23:57:27.008 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-3-REST_API_EXCEPTION: %[exception=java.lang.ClassCastException: com.vmware.vim25.NasDatastoreInfo cannot be cast to com.vmware.vim25.VmfsDatastoreInfo][message_string=Error executing task RuntimeStatusRulesTask]: The REST API has caught an exception 0001560933: 10.252.96.13: Jan 30 2019 23:57:27.009 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-3-EXCEPTION_INFO: %[build_date=Jul 06, 2018 7:15 AM][build_type=rel][exception=java.lang.ClassCastException: com.vmware.vim25.NasDatastoreInfo cannot be cast to com.vmware.vim25.VmfsDatastoreInfo at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.perf.PerfHelpers.getDiskInfoByDiskName(PerfHelpers.java:136) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.updateDiskMetrics(MetricStatusCollector.java:219) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.getMetrics(MetricStatusCollector.java:201) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.getMetricsForVms(MetricStatusCollector.java:118) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.updateMetrics(MetricStatusCollector.java:85) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.collectStatusData(MetricStatusCollector.java:70) at com.cisco.ccbu.cce.unifiedconfig.api.status.StatusTask.updateRunTimeValidationStatus(StatusTask.java:139) at com.cisco.ccbu.cce.unifiedconfig.api.status.StatusTask.performActions(StatusTask.java:103) at com.cisco.ccbu.cce.unifiedconfig.tasks.SingleSideTask.execute(SingleSideTask.java:69) at com.cisco.ccbu.cce.unifiedconfig.api.status.RuntimeStatusRulesTask.execute(RuntimeStatusRulesTask.java:151) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskBase.call(TaskBase.java:36) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskBase.call(TaskBase.java:26) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.execute(TaskExecutor.java:62) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.run(TaskExecutor.java:49) at com.cisco.ccbu.infra.threads.ThreadPoolManager$FixedDelayRunnable.run(ThreadPoolManager.java:793) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164) ][product_name=UCCE WebConfiguration][subsystem_exception_info=][tid=pool-1-thread-45-Infrastructure-2057694][version_number=UCCE WebConfiguration_11_6_1_0_1_0_17]: Information associated with the following logged exception 0001560934: 10.252.96.13: Jan 30 2019 23:57:27.010 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-6-REST_API_INFO: Task : RuntimeStatusRulesTask has executed 25731 times

Conditions: PCCE 11.6 with ES 9 and on spec based hardware with NFS datastore type

Workaround: None

Further Problem Description: Error is seeing on MetricStatusCollector API as part of RuntimeStatusRulesTask.Since customer applied ES09 already, which supports spec based hardware, you won't see this issue during initial deployment wizard.But somehow, it's not been updated in getDiskInfoByDiskName class which will get executed as part of MetricStatusCollector API. Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo45192

Component: dbconfig

Severity: 3

Headline: PG explorer marks entries as modified during normal traversal


Symptom: PG explorer marks entries as modified during traversal

Conditions: PCCE 4k & 12k deployments

Workaround: Update all the fields having value -1 in tools UI and then save the configuration. Here are the fields which invalid value. These fields are below. In Logical_Interface_Controller table :- Interval field. Routing Client:- Timeout threshold, Timeout limit, LateThreshold. Peripheral :- Multiline Agent Control, MultilineAgentStateBehavior. Correcting values for these fields, fix the problem.

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo59157

Component: dbconfig

Severity: 3

Headline: PCCC 12.0 SIP Header Passing to ICM should not require parameter

PCCE SPOG should not require configuration of Parameter for the SIP Header under CVP CS SIP Subsystem
Symptom: When creating SIP Header from SPOG, if you don't provide a parameter name you get an error

Conditions: Everytime you try to add a new SIP Header

Workaround: Add the parameter from SPOG, and modify the sip.properties file

Further Problem Description:

Defect Number: CSCvo61931

Component: dbconfig

Severity: 3

Headline: Updating an ECE Agent with same screenName, ECE goes to out-of-sync


Symptom: In a post upgrade scenario of ECE, ECE can go out of sync in the conditions specified.

Conditions: In a post upgrade scenario of ECE where agents were already imported to ECE from PCCE using ECE administration and the "Support for Email and Chat" option is not enabled in PCCE SPOG and if Admin makes the option true and give a new screenName or existing screenName,

Workaround: Use Bulk Upload with same/different screenname of an ECE agent

Further Problem Description:

Defect Number: CSCvo66492

Component: dbconfig

Severity: 3

Headline: SPOG ECE Agent Screen Name does not allow spaces


Symptom: SPOG ECE Agent Screen Name field does not allow spaces.

Conditions: Observed on the Chat interaction Screen Name shown to customers

Workaround: None

Further Problem Description:

Defect Number: CSCvo71587

Component: install

Severity: 3

Headline: Websetup doesn't come up after installing ICM12.0(1)_ES6


Symptom: 1) All web apps like Web Setup, CCE Admin will stop working after installing 12.0(1) ES6. 2) Websetup login throws error to run sslutil tool.

Conditions: After installation of certain Engineering Specials that contain a fix for the file ccbu-common-shindig-server.war . For instance, ES6 and ES15.

Workaround: 1. Launch sslutil from "Administration Tools" desktop folder 2. Select ALL INSTANCES and run the tool. 3. Relaunch websetup and login

Further Problem Description:

Defect Number: CSCvo85717

Component: dbconfig

Severity: 3

Headline: Post Call Survey DN limit needs to be updated in PCCE 2k deployment


Symptom: Post Call Survey DN limit needs to be updated in PCCE 2k deployment

Conditions: in PCCE 2k deployment

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvo91661

Component: template

Severity: 3

Headline: Courtesy Callback page issues


Symptom: Dial Number Configuration doesn't load in page automatically

Conditions: when we change the site

Workaround: reselect the reporting server

Further Problem Description:

Defect Number: CSCvo98128

Component: dbconfig

Severity: 3

Headline: Disable Routing Client names in PG Explorer (UCM , VRU , MR PG) for PCCE deployment


Symptom: Issue while applying the config changes to configuration associated with Routing Client on SPOG.

Conditions: Changed the auto-generated Routing Client name format using PG Explorer in PCCE environment.

Workaround: None

Further Problem Description: None. PSIRT Evaluation: The Cisco PSIRT has evaluated this issue and does not meet the criteria for PSIRT ownership or involvement. This issue will be addressed via normal resolution channels. If you believe that there is new information that would cause a change in the severity of this issue, please contact psirt@cisco.com for another evaluation. Additional information on Cisco''s security vulnerability policy can be found at the following URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvp11036

Component: dbconfig

Severity: 3

Headline: Unable to create Agents and AgentTeam using bulk job in PCCE 4K/12K


Symptom: Error about missing Agent Team refererence when performing Agent Bulk Create.

Conditions: In PCCE 4K/12K deployment. When CSV file for Agent Bulk Create contains a reference to Agent Team that does not exist in the database.

Workaround: Create the Agent Team manually before attempting to perform Bulk Agent Config.

Further Problem Description:

Defect Number: CSCvp12852

Component: doc

Severity: 3

Headline: Edit Attributes for Multiple Agents Option missing in PCCE 11.6 GUI


Symptom: Per PCCE 11.6 Administration and Configuration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_6_1/maintenance/Guide/pcce_b_admin-config-11_6/pcce_b_admin-config-11_6_chapter_010.html#PCCE_TK_MA67B7C4_00 Step 1 Navigate to Unified CCE Administration > Manage > Agents. Step 2 Check the check box for each agent whose attribute assignments and values you want to edit. To select all agents in a list, check the select/deselect all check box in the list header. (The check box is enabled for select all only when the number of agents in the list is less than or equal to 50.) The total number of selected agents appears above the agent list. To clear all agents, check the select/deselect all check box. (The check box is enabled for deselect all when you check one or more agents in the list, regardless of the number of agents in the list.) Step 3 Click Edit > Attributes. The Edit Attributes pop-up window opens with a list of attributes. The # of Selected Agents column indicates how many of the selected agents already are assigned each attribute. For step 3 In Edit option we do not have a option for Attributes in drop down list and thereby no Attributes pop-up window opens up.

Conditions: PCCE 11.6, 12.0 Multi-edit attribute feature was deprecated. The relevant steps needs to be removed from PCCE guide.

Workaround: None

Further Problem Description: Not sure if this is a doc defect or actual feature is missing from PCCE.

Defect Number: CSCvp19303

Component: template

Severity: 3

Headline: DataCenter based sorting is not working in DialNumber page


Symptom: DataCenter based sorting is not working in DialNumber page

Conditions: When viewing the dialed numbers configured in the system, using "Call Settings" -> "Route Settings" menu, in CCE web administration tool.

Workaround: None

Further Problem Description:

Defect Number: CSCvp20793

Component: dbconfig

Severity: 3

Headline: Not able to delete Peripheral set under certain conditions


Symptom: Not able to delete Peripheral set under certain conditions

Conditions: Multiple sites having same peripheral set names

Workaround: None

Further Problem Description:

Defect Number: CSCvp21111

Component: dbconfig

Severity: 3

Headline: Device Hostname is truncated with an Error message in CVP Stats dialog


Symptom: Device Hostname is truncated with an Error message in CVP Stats dialog

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvp23552

Component: template

Severity: 3

Headline: Accessibility issues in cceadmin


Symptom: Accessibility issues in cceadmin

Conditions: Not able to access some of the cceadmin options using Keystrokes

Workaround: use mouse control

Further Problem Description:

Defect Number: CSCvp28803

Component: dbconfig

Severity: 3

Headline: PCCE Fresh Install wizard is displaying PCCE 4K and 12K deployment types


Symptom: CCE Web Administrator UI of Fresh Install machines displays all PCCE deployments (lab mode, 2K, 4K and 12K ) while setting deployment Type. As expected, only 2K and Lab mode PCCE deployment type should get displayed. As PCCE 4K and 12K deployment type depends on the Router, Logger and Aw components creation in websetup.

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp34995

Component: web.config.ui

Severity: 3

Headline: Unable to Add 20 Custom Gateways if Remote ICM is Configured


Symptom: Unable to Add 20 Custom Gateways in cceadmin

Conditions: Observed only when remote ICM is Configured

Workaround: None

Further Problem Description:

Defect Number: CSCvp36895

Component: dbconfig

Severity: 3

Headline: Roles are not loading in Administrator gadget

$$PREFCS
Symptom:

Conditions:

Workaround: Search for role based on key word

Further Problem Description:

Defect Number: CSCvp36973

Component: web.config.ui

Severity: 3

Headline: PCCE SPOG Specific Navigation Menu's made available for UCCE

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp38942

Component: dbconfig

Severity: 3

Headline: PCCE disk size validation should be relaxed to include sizing consideration for Outbound Database


Symptom: PCCE Install and Upgrade Guide should include sizing consideration for Outbound Database.

Conditions: PCCE Install and Upgrade Guide, using Outbound option

Workaround: N/A

Further Problem Description:

Defect Number: CSCvp47136

Component: dbconfig

Severity: 3

Headline: Transferable Files File Upload API endpont has to be changed

$$PREFCS The endpoint is not as per convention
Symptom: The API endpoint does not reflect the resource.

Conditions: Normal working condition

Workaround: No workaround

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvp66880

Component: dbconfig

Severity: 3

Headline: Custom Role user gets all Navigation menu's in cceadmin


Symptom: Custom Role user gets all Navigation menu's in cceadmin

Conditions: Custom Role user gets all Navigation menu's in cceadmin

Workaround: No admin operations are allowed to perform. It's a UI visibility issue.

Further Problem Description:

Defect Number: CSCvp68561

Component: dbconfig

Severity: 3

Headline: Gateway deletion from inventory should not happen when it is mapped in CVP device configuration


Symptom: Gateway deletion from inventory should not happen

Conditions: Gateway deletion from inventory should not happen

Workaround: None

Further Problem Description:

Defect Number: CSCvp83276

Component: dbconfig

Severity: 3

Headline: PCCE Machine Limits need correction


Symptom: When adding a new 3rd Party Multichannel machine to the Inventory page in PCCE 11.6, then an error is seen stating, "The maximum number of 3rd Party Multichannel machines has been reached. The limit is 1."

Conditions: Occurs if customer already has one 3rd Party Multichannel machine in the inventory.

Workaround: None, documentation needs to be updated to list the limits.

Further Problem Description:

Defect Number: CSCvp86341

Component: dbconfig

Severity: 3

Headline: ECE Differential sync fails under certain condition


Symptom: ECE Differential sync fails

Conditions: When we create and delete agent when ece is down / out of sync

Workaround: Remove agent from Deleted Objects and try differential sync

Further Problem Description:

Defect Number: CSCvp86346

Component: dbconfig

Severity: 3

Headline: populateExternalPageFeaturesFromCodes message filling up Tomcat logs

$$PREFCS
Symptom: populateExternalPageFeaturesFromCodes message filling up Tomcat logs

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp93416

Component: dbconfig

Severity: 3

Headline: Registration of Context Service shows undefined

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp98507

Component: dbconfig

Severity: 3

Headline: ECE Agent created using Bulk job do not get propagated to ECE.


Symptom: ECE users do not get created on the ECE side.

Conditions: Only with ECE Agents

Workaround: 1. Edit the ECE agent that was not synced, in the Agent gadget. 2. Un-check the "Support Email & chat" checkbox. Click Save. 3. Check the "Support Email & chat" checkbox. Click Save.

Further Problem Description:

Defect Number: CSCvp98528

Component: template

Severity: 3

Headline: Edit button should be disable when we select agents from different Peripheral Sets


Symptom: Edit button should be disable

Conditions: when we select agents from different Peripheral Sets

Workaround: None

Further Problem Description:

Defect Number: CSCvq00400

Component: dbconfig

Severity: 3

Headline: Failed to retrieve placement of external page when card with no menu's exists in between

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq01988

Component: web.config.api

Severity: 3

Headline: Personal callback DELETE API always returns a 404


Symptom: Issuing a delete on the personal callback API with a valid ID will return an HTTP 404 result, which is incorrect. The following example will return an HTTP 404 error: https:///unifiedconfig/config/personalcallback/

Conditions: Using the personal callback API and issuing an individual record delete will fail with an HTTP 404.

Workaround: none

Further Problem Description:

Defect Number: CSCvq03314

Component: dbconfig

Severity: 3

Headline: Not able to create agents belonging to departments in PCCE4k / 12k deployments


Symptom: Cannot create agents through CCE web administration tool in PCCE 4k / 12k agent deployments, because the mandatory field "Peripheral Set" to which the agent should get tagged, is not enlisting any existing ones

Conditions: When trying to add new Agents or supervisors that belong to a certain department

Workaround: First create the agent with the "Department" field left empty, i.e. set to Global, and then assign the agent to the respective department through the CCE web administration tool. In case if the logged-in admin is department admin, department becomes mandatory while creating agent. so follow below workaround, first choose PS and then choose department.

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvq06932

Component: dbconfig

Severity: 3

Headline: Providing wrong credentials while selecting Principal AW from CCEAdmin does not throw error


Symptom: Modifying principal AW with incorrect credentials and showing wrong credential saved successfully in UI. It will make user to assume wrong credential is saved successfully. But it will not save incorrect credential.

Conditions: PCCE UI refresh in every 30 seconds. If you modify the principal AW credentials with incorrect value and try to save, it will give you error saying invalid credentials. But if you keep hitting the save button and UI refreshes in 30 seconds then in the backend because of UI refresh the incorrect credentials will be replaced with existing valid credentials and after hitting save button it will show successfully saved in UI.

Workaround: None

Further Problem Description:

Defect Number: CSCvq12588

Component: dbconfig

Severity: 3

Headline: In PCCE 4K,In IE browser, Sync Staus layout is broken in Inventory


Symptom: Sync Staus layout is not proper in Inventory in IE browser in PCCE4K (Differential Sync is displayed out of the Sync Status border)

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvq27248

Component: web.config.api

Severity: 3

Headline: Supporting ECC API deficient in UCCE deployments


Symptom: Although ECC Payload REST API is available for use while integrating with CCE, the supporting ECC API (Expanded Call Context) isn't available or allowed, thereby hampering access to the individual ECC variables that form the payload body of the ECC Payload API. Basically, the refURL's and the ECC variable names are not available to be retrieved to be used in the ECC Payload API, while creating or updating ECC payloads using the POST and PUT methods respectively.

Conditions: When trying to integrate with UCCE via REST API with the deployment type set to UCCE 2k / 4k / 12k / 24k deployments.

Workaround: None

Further Problem Description: Although there is a way to retrieve the refURL's of the ECC variables that are part of the "Default" Payload of the system that contains all the ECC variables that pre-existed before upgrade to ver 12.0, any new ECC variables created post upgrade, are still not accessible.

Defect Number: CSCvq27469

Component: dbconfig

Severity: 3

Headline: Inventory and Features page not loading post Contact Director deployment set

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq32445

Component: dbconfig

Severity: 3

Headline: SPOG UI: Inventory alerts rules messages are truncated in the middle and not understandable.


Symptom: we observed in Invetory of SPOG UI alerts rule messages are truncated in the middle and not making meaning statement and not able to understand. This is happening for message having long length.

Conditions: lengthier rule messages are impacted.

Workaround:

Further Problem Description:

Defect Number: CSCvq33205

Component: dbconfig

Severity: 3

Headline: If External machine name contains a long string, name is coming out of the delete popover in IE

$$PREFCS
Symptom: In IE browser, If External machine name contains a long string, name is coming out of the delete popover

Conditions: only in IE browser

Workaround: None

Further Problem Description:

Defect Number: CSCvq33281

Component: web.config.api

Severity: 3

Headline: PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory (Build #288)

$$PREFCS PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory
Symptom: PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq35784

Component: dbconfig

Severity: 3

Headline: Help icon is missing in New Site dialog in IE browser

$$PREFCS
Symptom: Help icon is missing in New site dialog in IE browser

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvq44602

Component: web.config.ui

Severity: 3

Headline: CCEadmin always uses credentials of first CUCM in case of main site and remote site deployment


Symptom: CUCM account gets locked in PCCE environment

Conditions: password is diff in main and remote site for axl user. Main Site . Remote Site . Test Result CUCM PUB CUCM PUB UserName1\Password1 UserName1\Password1 pass UserName1\Password1 UserName1\Password1 Fail(cucm account gets locked)

Workaround: Set the same username/password

Further Problem Description:

Defect Number: CSCvq45077

Component: web.config.ui

Severity: 3

Headline: MR PG's not available under the configuration in UCCE Admin for SocialMiner (HCS 2K)


Symptom: MR PG's are not available under the configuration in UCCE Admin When customer clicks on SocialMiner > Select Media Routing PG, no PGs available

Conditions: HCS 2000 deployment. HCS 2000 deployment model (deployment type 11) trying to use machine type CCE_ROGGER(29) to fetch the PG machine details and is the reason for failure. Here, the PG machines are having machineType 23(CCE_PG).

Workaround: Contact TAC

Further Problem Description:

Defect Number: CSCvq46558

Component: dbconfig

Severity: 3

Headline: 'Select All' option is deselected in Departments summary view


Symptom: Steps: 1)Login to cceadmin and create 2 departments. 2)Select all the departments(click on Select All the option) 3)Click on Delete button 4)While in Delete popover, Click on Overview and click on Departments in Organization Setup card view check 'Select All' option is deselected and 2 departments are deslected but still delete popover is displayed

Conditions: Reproducible in all the browsers(Chrome, FF and IE)

Workaround: None

Further Problem Description:

Defect Number: CSCvq47995

Component: template

Severity: 3

Headline: Stats icon missing for external CVP Reporting server


Symptom: Stats icon missing for CVP Reporting server

Conditions: Add CVP Reporting server as external machine

Workaround: None

Further Problem Description:

Defect Number: CSCvq54170

Component: dbconfig

Severity: 3

Headline: PS deletion should check for machines membership in Sip server group


Symptom: Ps deletion fails

Conditions: When PS member is part of Sip server group

Workaround: Remove sip server group membership and try to delete PS

Further Problem Description:

Defect Number: CSCvq62990

Component: dbconfig

Severity: 3

Headline: CVP DNIS API accepts more than 32 characters in each DNIS


Symptom: CVP DNIS API accepts more than 32 characters in each DNIS

Conditions: CVP DNIS API

Workaround: None

Further Problem Description:

Defect Number: CSCvq63352

Component: web.config.api

Severity: 3

Headline: Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory


Symptom: Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq64857

Component: dbconfig

Severity: 3

Headline: Deletion of single DN using Bulk Job Deletion works however failed message is thrown.


Symptom: Job to delete single Dialed Number using Bulk Job from 'Manage Bulk Job' fails.

Conditions: When we try to delete single Dialed Number using Bulk Job from 'Manage Bulk Job'.

Workaround: None.

Further Problem Description:

Defect Number: CSCvq78029

Component: template

Severity: 3

Headline: Search doesn't work in Sip server group Site selection


Symptom: Search doesn't work in Sip server group Site selection

Conditions: Sip server group creation

Workaround: Select site by going through the list

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvq85125

Component: web.config.ui

Severity: 3

Headline: Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed


Symptom: Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed

Conditions: In case of NAM(Deprecated) and NamRogger(Deprecated) When the user switches to this deployment , Webadmin gets stuck at Loading for long time . After some 15 mins , Page recovers and post that all looks good except Inventory page which says the below error: "The requested page cannot be displayed.Contact the System Administrator if the problem persists" If NAm is out of support then we can remove these deployments from the list else this have to be fixed .

Workaround: None

Further Problem Description:

Defect Number: CSCvq95029

Component: template

Severity: 3

Headline: API exceptions observed while redirecting to RouteSettings page in cceadmin


Symptom: API exceptions observed while redirecting to RouteSettings page in cceadmin

Conditions: While redirecting to RouteSettings page in cceadmin

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvq99289

Component: dbconfig

Severity: 3

Headline: PCCE alert: MR PIM and node manager trace level warning


Symptom: PCCE alert: Trace Level rule warning on Unified CCE PG server

Conditions: NA

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr05766

Component: web.config.ui

Severity: 3

Headline: Online help missing on SingleSignon(SSO) Page of Webadmin

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr09420

Component: template

Severity: 3

Headline: Able to remove Principal check for AW in cceadmin


Symptom: Able to remove Principal check for AW

Conditions: When you hit any error while saving AW after edit. Principal AW checkbox becomes editable

Workaround: Mark Aw as principal again

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr17986

Component: dbconfig

Severity: 3

Headline: PCS dialnumbers are not considered in Capacityrule when "PCS EnabledDialedNumberPatterns" configured


Symptom: PCS dialnumbers are considered in Capacity rule

Conditions: when "PCS Enabled Dialed Number Patterns" field is configured

Workaround: configure "PCS Enabled Dialed Number Patterns" with prefix of PCS@

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr33101

Component: web.config.ui

Severity: 3

Headline: Unable to set trace levels from secondary AW for Log Collection in PCCE 2K Deployment

$$PREFCS
Symptom: Unable to set trace levels from secondary AW for Log Collection in PCCE 2K Deployment

Conditions: When you try to set trace level for log collection from cceadmin on secondary AW server

Workaround: Perform the operation from Primary/Principle AW

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr49943

Component: web.config.ui

Severity: 3

Headline: Unable to save CUIC/IDS/Livedata config / incorrect error message

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr51586

Component: dbconfig

Severity: 3

Headline: PCCE 4K/12K PG 1, 2 and 3 are not deleted via the Inventory Import Revert Tasks


Symptom: If PCCE Inventory import fails, PGs 1, 2, and 3 are not deleted when the successful imports are reverted. The next time the Inventory Import is triggered by uploading a corrected core_inventory.csv, the process will fail at the Peripheral Set 1 import. Failure occurs at the "Peripheral Gateway creation on PG Side A of Peripheral Set ps1"

Conditions: PCCE 12.0 4K and 12K Deployment Configuration via the cceadmin page

Workaround: Navigate to each PG, open up PGSetup, and manually delete each PG. The PG id numbers will continue to increment.

Further Problem Description: ICM Tomcat CCBU log signature: "com.cisco.ccbu.api.jaxb.error.ApiException: There are already 3 PGs configured on this VM." Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr55052

Component: template

Severity: 3

Headline: PCS DN Routing Type changes to External Voice after edit


Symptom: PCS DN Routing Type changes to External Voice after edit

Conditions: When we don't have any value for "PCS Enabled Dialed Number Patterns" while editing

Workaround: Delete the DN which changed to External Voice. Create a new DN with routingType PCS and specify appropriate dialed number pattern.

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr72278

Component: dbconfig

Severity: 3

Headline: Agent Teams deleted in PCCE 12.0 are not deleting the corresponding teams in CUIC


Symptom: Agent Teams deleted in PCCE are not getting deleted in CUIC

Conditions: PCCE 12.0(1) auto team sync to CUIC

Workaround: None

Further Problem Description: This is tested in lab as well and there were no 500 error codes returned by CUIC for the PUT/POST calls on valuelists/collections. From CUIC localhost access logs, it is observed that no DELETE REST calls are received from PCCE Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr72636

Component: web.config.ui

Severity: 3

Headline: SSO supervisors gets blank screen when SPOG page is refreshed


Symptom: The SSO supervisor logs into the spog console. They gets a blank page on the browser when the SPOG console is refreshed

Conditions: Supervisor login with SSO

Workaround: Clear the cache and re-login to CCEAdmin

Further Problem Description:

Defect Number: CSCvr81939

Component: web.config.ui

Severity: 3

Headline: In Dialed Number gadget, incorrect Routing Types are shown for MR Peripherals


Symptom: In Dialed Number gadget, incorrect Routing Types are shown for MR peripherals

Conditions: In PCCE, when a Peripheral Set or Remote Site is configured with MR peripherals.

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr84124

Component: template

Severity: 3

Headline: After fresh install of PCCE 4k, not able to update inventory without restarting Tomcat


Symptom: Inventory update fails after PCCE 4k deployment setup. Reason codes are not getting created on setting up PCCE 4k deployment

Conditions: Setup PCCE 4k deployment

Workaround: Restart Tomcat

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvr99898

Component: dbconfig

Severity: 3

Headline: PCCE 12K inventory does not show more than 45 vm


Symptom: inventory in 12k shows only 45 items

Conditions: 12k pcce inventory list with more than 45 vm list

Workaround: filter the vm to see

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs08501

Component: dbconfig

Severity: 3

Headline: Regular Hours table data is missing in Business Hours in IE browser

$$PREFCS
Symptom: Steps: 1)Launch CCEADMIN in IE browser 2)Go to Business Hours 3)Click on Regular Hours tab 4)Click on either Type or Custom and check table data is missing

Conditions: None

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs13583

Component: dbconfig

Severity: 3

Headline: Unable to add Administrator in System Default role using Role Gadget.


Symptom: Unable to add Administrator in System Default role using Role Gadget.

Conditions: If we have one or more third party gadget registered, we are unable to add administrator in System Default role using role gadget after restarting Tomcat.

Workaround: Use Administrator Gadget to assign role to Administrator

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs16800

Component: template

Severity: 3

Headline: Help File for PCCE 4k deployment is showing detail for non-packaged deployment type


Symptom: Help File for PCCE 4k deployment is showing detail for non-packaged deployment type

Conditions: When OLH file is opened

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs17596

Component: dbconfig

Severity: 3

Headline: CCEAdmin does not show peripheral value of Agent in UCCE 4k deployment


Symptom: Peripheral Column in Agent Summary Page is empty.

Conditions: This is only applicable to UCCE deployment

Workaround: NA

Further Problem Description: NA Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs21511

Component: dbconfig

Severity: 3

Headline: PCCE 12K: HDS fails to register to SSO mode

Due to this unable to set SSO mode on the PCCE 12K deployment.
Symptom: This happens during setting SSO mode on PCCE 12K deployment.

Conditions: PCCE 12K deployment SSO configure.

Workaround: Remove HDS from the inventory and click Register for proceeding to SSO registration.

Further Problem Description:

Defect Number: CSCvs23235

Component: template

Severity: 3

Headline: Resize columns not working in PCCE 4k inventory page

$$PREFCS
Symptom: Resize columns not working in PCCE 4k inventory page

Conditions: Resize columns not working in PCCE 4k inventory page

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs24355

Component: dbconfig

Severity: 3

Headline: PCCE 4K/12K deployment does not list System Options under Outbound option menu


Symptom: PCCE deployment does not list System Options under Outbound option menu

Conditions: PCCE 4K/12K Deployment

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs26988

Component: template

Severity: 3

Headline: PCCE4k: Inventory Machine credentials are not editable


Symptom: Editable Field details, PS creation details are wrongly mentioned

Conditions: Admin and Config guide

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs31166

Component: dbconfig

Severity: 3

Headline: In IE browser, Sync dialog is not opened on clicking Sync icon

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs32861

Component: dbconfig

Severity: 3

Headline: Only first AW credentials are used to setup PCCE4k/12k deployment


Symptom: Only first AW credentials are used to setup PCCE4k/12k deployment

Conditions: PCCE 4k /12k deployment

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs33853

Component: dbconfig

Severity: 3

Headline: SPOG Campaign Download all Contacts option not working


Symptom: SPOG Campaign download all contacts option not working

Conditions: SPOG Campaign

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs36134

Component: dbconfig

Severity: 3

Headline: Bulk Update or Create of an Agent is failing with error "team name is required and cannot be empty"


Symptom: Bulk Update or Create fails

Conditions: Agent creation using Bulk import

Workaround: Use regular agent gadget to create/update Agent

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs39941

Component: template

Severity: 3

Headline: Not able to update credentials for HDS machine in PCCE 4K/12K

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs41738

Component: dbconfig

Severity: 3

Headline: Unable to create Dialed Number for Remote site in PCCE 4k Bulk Job


Symptom: On Create Dialed number with remote site in PCCE 4k/12k bulk job, job is failing with error message: "Peripheral Set does not belongs to DataCenter mentioned in ref url".

Conditions: Remote site should have PS with name which is already existing

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs48546

Component: template

Severity: 3

Headline: SSO supervisor : cceadmin fails to load due to bundle mismatch


Symptom: cceadmin fails to load due to bundle mismatch

Conditions: Login SSO enabled supervisor agent to finesse desktop first and launch cceadmin in new tab

Workaround: Open cceadmin in another browser or private session

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs56462

Component: template

Severity: 3

Headline: Miscellaneous page fails to load with InternalServerError when there are no NetworkVRU's in system

$$PREFCS This problem can only if user has only Avaya integration with PCCE 4k and creates network/peripheral target labels for Avaya Peripherals. If user uses CVP then this problem would not come as in that case user needs to create network vru labels . Moreover, In case user run into this problem, A dummy network VRU entry would resolve the problem . Though this is an overhead but it can be used as workaround for this problem
Symptom: Miscellaneous page fails to load

Conditions: Avaya integration with PCCE 4k

Workaround: A dummy network VRU entry to be added

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs60065

Component: dbconfig

Severity: 3

Headline: PCCE cuic sync sets OutOfSyncTimestamp to 1970

$$PREFCS OutOfSyncTimestamp should not be modified to 1970 if the system already was in sync earlier.
Symptom: CUIC OutOfSyncTimestamp is set to 1970-01-01 05:30:00.000 and Pairing status becomes- DEFERRED_SYNC_IN_PROGRESS

Conditions: during cuic sync

Workaround: none

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs64183

Component: dbconfig

Severity: 3

Headline: CCE Administration Registration Failure


Symptom: On PCCE SPOG registration of CUIC, PCCE and Finesse fails. This happens even after click on Retry. There is no much information provided in PCCE tomcat logs for this issue

Conditions: This was tested in a PCCE lab only with all CCE components in one VM. Tested in 12.5 Drop5 and Golden drop.

Workaround: The issue seems to be related to ids2_url is blank which causes API request fail. Even though, there is no ids node 2 in these deployment. This is the work-around: Edit idsclientlib.conf on: cuic - /opt/cisco/cuic/cuicsrvr/lib/idsclientlib.conf ( requires root access ) finesse - /opt/cisco/desktop/finesse/lib/idsclientlib.conf ( requires root access ) pcceadmin - conf/idsclientlib.conf In the file make sure of ids2 has the url, same as ids1: ids1_url=https\://cuic.cc.lab\:8553/ids/v1/ ids2_url=https\://cuic.cc.lab\:8553/ids/v1/ Safe the file. After this registration worked for PCCE and CUIC but not for Finesse.

Further Problem Description: After adding ids2_url on /opt/cisco/desktop/finesse/lib/idsclientlib.conf Finesse registration in PCCE SPOG still fails Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs77949

Component: dbconfig

Severity: 3

Headline: Agents with TraceON enabled for 12k is 400 in Doc vs 100 in System Capacity (pcce webadmin)

$$IGNORE
Symptom: Agents with TraceON enabled for 12k is 400 in Doc vs 100 in System Capacity (pcce webadmin)

Conditions: Agents with TraceON enabled for 12k

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs96235

Component: dbconfig

Severity: 3

Headline: PCCE exeeded configuration limit should not trigger Service Busy state


Symptom: When a Skill Groups/Precision Queues limit is exceeded, you will no long be able to do any configuration change. If you try to make any change to the user who is blocked, due to reaching a threshold, you will get "Server busy" error. And this also stops any reskilling from all agents for the next 15 minutes.

Conditions: Upgrade of PCCE to 12.0

Workaround: N/A

Further Problem Description: Not reproducible in 12.5 Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvt05248

Component: template

Severity: 3

Headline: In 4k, While deleting a peripheral set, the validation errors are not getting listed in UI

$$IGNORE In 4k, While deleting a peripheral set, the validation errors are not getting listed in UI
Symptom: In 4k, While deleting a peripheral set, the validation errors are not getting listed in UI It just shows a generic message "Internal server error. Contact system admin...." This happens only in 12.5.2 code base. Checked in master. It works fine there.

Conditions: Happens when we delete a peripheral set

Workaround: no work around

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvt09634

Component: dbconfig

Severity: 3

Headline: PCCE 4K/12K day 1 validations are not exercised for both Main Site and Remote Sites


Symptom: PS specified validations are not run both during fresh install and when adding a Remote Site or Peripheral Set

Conditions: When performing PCCE 4K/12K fresh install, Remote Site addition.

Workaround: N/A

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvt60373

Component: dbconfig

Severity: 3

Headline: Alerts status is showing as greyed out in PCCE2K


Symptom: After adding Gateway to remote site, Alert status is showing as greyed out

Conditions: While validating all alarms

Workaround: NA

Further Problem Description:

Defect Number: CSCvt65656

Component: dbconfig

Severity: 3

Headline: Database API Exceptions are not handled during PCCE 4K/12K fresh install


Symptom: Seeing the following exception in the tomcat logs exception=com.cisco.ccbu.api.jaxb.error.ApiException: The user name or password for the web service https://10.10.10.21:443 was not correct. at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.processErrorResponse(RESTClient.java:134) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.analyzeClientResponse(RESTClient.java:108) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:258) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:262) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:192) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:288) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:277) at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportFreshInstallValidator.validateDatabases(InventoryImportFreshInstallValidator.java:132) at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportFreshInstallValidator.validateFreshInstall(InventoryImportFreshInstallValidator.java:91)

Conditions: During PCCE 4K/12K fresh install, when the unifiedconfied API is not able to retrieve the list of MS SQL databases configured on one of the AW, RGR machines.

Workaround: N/A

Further Problem Description:

Defect Number: CSCvt65662

Component: dbconfig

Severity: 3

Headline: NullPointerException during PCCE 4K/12K fresh install when Rogger is simplexed in the CSV


Symptom: Observing the following exception in tomcat logs java.lang.NullPointerException at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getMachineAddressObjOrNull(InventoryUtilities.java:1982) at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getMachineAddress(InventoryUtilities.java:1921) at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getMachineAddressOrThrow(InventoryUtilities.java:1906) at com.cisco.ccbu.cce.unifiedconfig.api.inventory.InventoryUtilities.getDiagnosticPortalRestClient(InventoryUtilities.java:2067) at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportBaseValidator.getDMPNumbersOnRouter(InventoryImportBaseValidator.java:184) at com.cisco.ccbu.cce.unifiedconfig.api.inventory12k.validators.InventoryImportBaseValidator.validateRouterDMPNumber(InventoryImportBaseValidator.java:158)

Conditions: When performing PCCE 4K/12K fresh install, provide the information for only one side Rogger or Router machine. (i.e. Simplexed Rogger / Router in the CSV data)

Workaround: When performing PCCE 4K/12K fresh install, provide the information for both sides of Rogger or Router machines.

Further Problem Description:

Defect Number: CSCvt73896

Component: dbconfig

Severity: 3

Headline: Overview page is blank in non PCCE deployment (like UCCE and HCS) in 12.0 ES37


Symptom: Overview page is blank in UCCE and HCS deployment in 12.0 ES37

Conditions: Pre-Condition: Install 12.0 ES37 on top of 12.0 FCS Steps: 1)Login to CCEADMIN 2)Switch Deployment to any UCCE and HCS type 3)Check the Overview page, Overview page is blank. No Gadgets are visible Gadgets are opened through left side navigation

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvt75129

Component: dbconfig

Severity: 3

Headline: MR PG Peripheral,Routing Client name inconsistency for Core and Remote site causes validation errors


Symptom: Peripheral name and Routing Client name auto-created when adding remote Data Centers MR PG's, have inconsistent naming convention to that of the core site, which may in turn cause System and Capacity validation errors / alerts. There may also be errors thrown when accessing Dialed Number configuration page in CCE Administration tool, while trying to add Multichannel routing type DN's as well. For Core Site, MR PG peripheral and routing client name has the following suffix:- Outbound Multichannel Multichannel2 Multichannel3 For remote Data Center site, MR PG peripheral and routing client name has the following suffix:- Outbound MultiChannel MultiChannel2 MultiChannel3 Notice the upper case 'C' for MR PG peripheral and routing client name associated with the remote data center site, in the Peripheral and Routing_Client table of the CCE database.

Conditions: When configuring Multimedia enabled remote Data Center in Packaged CCE 2000 Agents deployment

Workaround: None

Further Problem Description:

Defect Number: CSCvt98567

Component: dbconfig

Severity: 3

Headline: Need to update System Validations in PCCE 2K. Only one of Type 2 and Type 10 Network VRUs allowed


Symptom: On the PCCE 2K deployments impacted by this bug, we will observer more than one Type 2 Network_Vru records in the AWDB. In a valid PCCE 2K deployment, there must be only one Type 2 Network_Vru record.

Conditions: In PCCE 2K deployment when Remote Sites are configured.

Workaround: N/A

Further Problem Description:

Defect Number: CSCvt98590

Component: dbconfig

Severity: 3

Headline: Unable to create more than one Application Instance in PCCE 2K


Symptom: PCCE 2K deployment limits the number of Application Instances that can be configured to 1. Creating more than one Application Instance will cause system validation errors in CCE Admin UI.

Conditions: Only in PCCE 2K deployment

Workaround: N/A

Further Problem Description:

Defect Number: CSCvu12137

Component: dbconfig

Severity: 3

Headline: Error alert is observed for MR PG in PCCE CCEAdmin Inventory page


Symptom: Error alert is observed for MR PG (Side A and B) in CCEAdmin Inventory page. The alert states that ?Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side?. Customer has 2 PIM?s (PIM2 and PIM3) in MRG PG. PIM2 is for outbound and PIM3 is for Social Miner. Both PIM?s are active on Side A and Idle on Side. Also, the DFP API?s are returning correct status to AW. PCCE Version - 11.6.1 ES62

Conditions: None

Workaround: Checked the status of MR PG using DFP To fix the alert : Rename PIM for Social Miner from "Social MIner" to "SocialMiner" using Peripheral Gateway Setup tool. RCA: Process name is expected to be single word by PCCE Status processing logic.

Further Problem Description:

Defect Number: CSCvn71946

Component: dbconfig

Severity: 4

Headline: Advanced search for IP Address in inventory throws an internal server error


Symptom: Internal server error seen when IP address advanced search in done in PCCE 4k/12k inventory page

Conditions: PCCE 4k/12k inventory page IP address advanced search

Workaround:

Further Problem Description:

Defect Number: CSCvn78580

Component: dbconfig

Severity: 4

Headline: Minor alignment issues in IE


Symptom: Minor alignment issues observed in SPOG with no functional impact

Conditions: Observed with Internet Explorer and in some specific pages like InfraStructure?Device Config->IVR, Infrastructure ? Peripheral gateway, Org Setup? Business Hour

Workaround: None

Further Problem Description:

Defect Number: CSCvo35666

Component: dbconfig

Severity: 4

Headline: PCCE: domain admin can still see removed tools from config manager


Symptom: Config Manager shows some tools which are removed

Conditions: Observed with Region Editor Tool

Workaround:

Further Problem Description: The "Region Editor" tool should not be accessible from config manager since it has been removed from the tools list starting 11.x. ICM-Config/Setup admin can still view the tool if they are NOT a PCCE CCEAdmin. In PCCE, Tools > Miscellaneous Tools > Deleted Objects. ? is the only tool which is officially supported using Config manager in PCCE. Everything else needs to be configured from the PCCE CCEAdmin page and should not be visible in config manager.

Defect Number: CSCvo61941

Component: dbconfig

Severity: 4

Headline: ECE Database Server is referred as services server in edit page of the inventory


Symptom: ECE Database Server is referred as services server in edit page of the inventory

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvo94307

Component: dbconfig

Severity: 4

Headline: Filter DN to Label Mapping option in PG Explorer for CUCM PG ( PCCE 4k/12k )


Symptom: The PG Explorer tool under Configuration Manager allows the "Dialed Number/Label map" configuration to be enabled for the routing clients, even though they are not supported in PCCE deployments.

Conditions: When accessing the Routing Client tab in PG Explorer, while the deployment type is set to Packaged CCE 2k / 4k / 12k deployment types.

Workaround: Do not configure anything other than "Do not use DN/Label map" option under the "Routing Client" tab in PG Explorer.

Further Problem Description:

Defect Number: CSCvp28327

Component: dbconfig

Severity: 4

Headline: Choosing "Agent State after RONA" to "Ready" in PCCE Desk Settings trigger System validation alert.

Validation Alert Presented to Customer
Symptom: PCCE Validation Alert: Agent Desk Settings: Ring No Answer Times must not be set

Conditions: If you select "Agent State after RONA" to READY, it updates RingNoAnswerTime to 120 in PCCE and System validation rule have alert.

Workaround: System Validation Alert can be ignored.

Further Problem Description: Agent State post RONA to READY, updates RNA Timer to 120 in PCCE and System validation rule alert

Defect Number: CSCvp36907

Component: doc

Severity: 4

Headline: Application gateway gadget OLH incorrect about support for IP address change


Symptom: Support for IP address change in Application gateway gadget is incorrectly documentation in the OLH

Conditions: Observed only in the OLH of the Application gateway gadget

Workaround: None

Further Problem Description:

Defect Number: CSCvp37039

Component: template

Severity: 4

Headline: Not able to add users to ScriptAdmin role


Symptom: cceadmin -> roles -> scriptadmin

Conditions: Refresh Default roles

Workaround: Refreshing the default roles in DB for script admin

Further Problem Description:

Defect Number: CSCvp48558

Component: dbconfig

Severity: 4

Headline: No scrolling for sites in IVR Filetransfer screen if there are more sites


Symptom: No scrolling for sites in IVR Filetransfer screen if there are more sites

Conditions: If there are more number of sites in the system

Workaround: None

Further Problem Description:

Defect Number: CSCvp48927

Component: web.config.ui

Severity: 4

Headline: ALL-LANG: UCCE/PCCE WebAdmin: Calendar and time are not localized in Business Hours menu

$$PREFCS
Symptom:

Conditions: Unified CCE Version : 12.5.1.0.0.164, LanguagePack12_5_1.exe dated 25.04.2019 + localized OS

Workaround: n/a

Further Problem Description:

Defect Number: CSCvq13988

Component: dbconfig

Severity: 4

Headline: database transaction failed error shown to user if we use same value(case sensitive) in Username


Symptom: database transaction failed error shown to user

Conditions: when we use same username in case sensitive

Workaround: None

Further Problem Description:

Defect Number: CSCvq95394

Component: template

Severity: 4

Headline: Missing details in Keyboard Shortcuts popover


Symptom: Missing details in Keyboard Shortcuts popover

Conditions: Keyboard shorts cuts pop-over

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvs45079

Component: dbconfig

Severity: 4

Headline: FTP password is visible in the logs

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvu09271

Component: dbconfig

Severity: 4

Headline: PG VM shows incorrect alarm related to Dialer process even when it is active

$$PREFCS
Symptom: PG VM shows incorrect alarm related to Dialer process even when it is active

Conditions: PG VM shows incorrect alarm related to Dialer process even when it is active. This was seen post upgrade of ICM to 12.5.2 build (SSP 263) It gives an incorrect information even when dialer component is up.

Workaround: NA

Further Problem Description:

Defect Number: CSCvt07963

Component: dbconfig

Severity: 5

Headline: [VPAT Observation] Keyboard visual focus is not visible on some elements


Symptom: Keyboard visual focus is not visible on some elements

Conditions: ? Select a high contrast scheme (High Contrast #1) from Windows Setting. Open Windows Settings > Easy of Access > High Contrast > Turn on high contrast and select High contrast #1 ? Visually inspect the pages[Overview page] Please refer attached doc for more details[ADR 1.4.3 T2 High-Contrast Schemes].

Workaround: Do not select high contrast scheme

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

Defect Number: CSCvq14472

Component: dbconfig

Severity: 6

Headline: ECCPayload API does not work in Packaged CCE deployments despite the API guide claiming support


Symptom: ECCPayload API as documented in the Cisco Packaged Contact Center Enterprise Developer Reference guide, does not work. An HTTP Status / Error code of 403 (Forbidden) gets returned as a response, to the API request.

Conditions: When deployment type is set to PCCE 2000/ 4000 / 12000 agents or Lab mode deployment type using the CCE web administration tool

Workaround: None

Further Problem Description:

Obtaining Documentation

You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: