About this Document


This document provides installation instructions for Unified CCE 12.0(1) ES66. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

UCCE 12.0(1)

Unified CCE Component Support

Supported Unified CCE Components

You can install Unified CCE 12.0(1) ES66 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on the following components:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.0(1) ES66


Installation of this patch requires all the CCE services to be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.
  1. Using the CCE Service Control, stop all the CCE services running on the system.
  2. Launch the Installer provided for ES66 and following the instructions on the screen.
  3. Using the CCE Service Control, start all CCE services again.

Uninstalling Unified CCE 12.0(1) ES66


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search Tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.0(1) ES66

This section lists caveats specifically resolved by Unified CCE 12.0(1) ES66.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then identifier.
Identifier Severity Component Headline
CSCvo41348 3 pg.mrpim Idle side MRPIM (ECE) crashes when Pick from Queue is performed by Agent
CSCvw64084 3 pg.mrpim Idle side MR PIM crashes when GetQueuedTaskResp is received and the PIM has not been configured

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvo41348

Component: pg.mrpim

Severity: 3

Headline: Idle side MRPIM (ECE) crashes when Pick from Queue is performed by Agent


Symptom:
Idle side MRPIM (ECE) crashes when Pick from Queue is performed by Agent Call stack: Address Frame 00014DFD 002F8E08 MR_Application::Send_Message+4D 00026B35 002F8EA0 MR_Peripheral::Send_ToApp_GetQueuedTaskResp+B5 000245C2 002F8EDC MR_Peripheral::On_Router_GetQueuedTaskResp+E2 000253EF 002F8EEC MR_Peripheral::ProcessGetQueuedTaskResp+1F 00090C63 002F8F9C Peripheral::ProcessINRCMessage+4D3 00090781 002F8FA8 ProcessINRCMessage+11 00092BC3 002F8FC0 PimIO::ProcessOPCMessage+153 00074031 002F9030 invoke_message_handler+A1 0007366D 002F9044 MDSStartClient+25D 00092956 0030907C PimIO::PIMInputManager+1E6 00091DFA 003090C8 Peripheral::StartInput+8A 0001F7CE 0031F60C PimMain::Execute+19E 0004F072 0031F628 Reader::SingleCommand+D2 0001FB3A 0031FE74 main+9A 000DD22D 0031FEBC __scrt_common_main_seh+F9 76DD7C04 0031FED0 BaseThreadInitThunk+24 7783AD2F 0031FF18 RtlInitializeExceptionChain+8F

Conditions:
Idle side MRPIM (ECE) crashes when Pick from Queue is performed by Agent

Workaround:
NONE

Further Problem Description:

Defect Number: CSCvw64084

Component: pg.mrpim

Severity: 3

Headline: Idle side MR PIM crashes when GetQueuedTaskResp is received and the PIM has not been configured


Symptom:
Idle side MRPIM (ECE) crashes when Pick from Queue is performed by Agent Call stack: Address Frame 00014DFD 002F8E08 MR_Application::Send_Message+4D 00026B35 002F8EA0 MR_Peripheral::Send_ToApp_GetQueuedTaskResp+B5 000245C2 002F8EDC MR_Peripheral::On_Router_GetQueuedTaskResp+E2 000253EF 002F8EEC MR_Peripheral::ProcessGetQueuedTaskResp+1F 00090C63 002F8F9C Peripheral::ProcessINRCMessage+4D3 00090781 002F8FA8 ProcessINRCMessage+11 00092BC3 002F8FC0 PimIO::ProcessOPCMessage+153 00074031 002F9030 invoke_message_handler+A1 0007366D 002F9044 MDSStartClient+25D 00092956 0030907C PimIO::PIMInputManager+1E6 00091DFA 003090C8 Peripheral::StartInput+8A 0001F7CE 0031F60C PimMain::Execute+19E 0004F072 0031F628 Reader::SingleCommand+D2 0001FB3A 0031FE74 main+9A 000DD22D 0031FEBC __scrt_common_main_seh+F9 76DD7C04 0031FED0 BaseThreadInitThunk+24 7783AD2F 0031FF18 RtlInitializeExceptionChain+8F

Conditions:
Idle side MRPIM (ECE) crashes when Pick from Queue is performed by Agent

Workaround:
NONE

Further Problem Description:

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