This document provides installation instructions for Unified CCE 12.0(1) ES85. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This 12.0(1) engineering special (ES) is meant to be installed on Peripheral Gateway (PG) machine.
This ES includes two new events: START_TASK_EVENT event and TASK_DATA_UPDATE
event. These events are launched when a Start_Application_Task_Req is
generated.
This section lists the Unified CCE components on which you can and
cannot install this engineering special.
You can install Unified CCE 12.0(1) ES85 on these Unified CCE
components:
· PG
Do not install this engineering special on any component other than:
· PG
1. Using the CCE Service
Control, stop all the CCE services running on the system.
2. Launch the Installer provided
for ES85 and follow the instructions on the screen.
3. Using the CCE Service
Control, start all CCE services again.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES85.
Caveats in this section are ordered by Unified CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvu76997 |
3 |
pg.opc |
START_TASK_EVENT
not generated for a Start_Application_Task_Req |
Caveats are ordered by severity then defect number.
Defect Number: CSCvu76997
Component: pg.opc
Severity: 3
Headline: START_TASK_EVENT not generated for a Start_Application_Task_Req
Symptom: Custom / 3rd party
applications integrating with Agent PG over the ARM / GED-188 protocol
interface monitoring non-voice task events do not receive notification about
task actively being worked upon by Agents via START_TASK_EVENT
Conditions: Only impacts those tasks that are initialized or routed by
multimedia applications internally, and notified to Agent PG for task
initialization, via the START_APPLICATION_TASK_REQ / START_APPLICATION_TASK_RESP
mechanism.
Workaround: The Agent PG generates a TaskID that it conveys back to the
custom application (via the START_APPLICATION_TASK_RESP message), that
initially notified PG about the non-routed task having been worked upon by an agent.
However, all other CTI clients monitoring tasks fail to get notified via the
START_TASK_EVENT which can lead to those applications not being able to track /
process further events for such tasks. As these are essentially non-routed
tasks, there wouldn't be the usual event sequence of receiving an
AGENT_LEGACY_PRE_CALL_EVENT message prior to the START_TASK_EVENT.
Further Problem Description:
Caveats resolved in earlier
ESs and included as part of Unified CCE 12.0(1) ES85.
|
Identifier |
Severity |
Component |
Headline |
||
|
CSCvp83424 |
3 |
pg.opc |
PG OPC crash during state transfer |
||
|
CSCvt06136 |
3 |
pg.opc |
opc-tdm.exe crashed with a mini dump |
||
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