About this Document

This document provides installation instructions for Unified CCE 12.0(1) ES37. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

·       Sign Up for Email Notification of New Field Notices

·       About Cisco Unified CCE (and Unified CCE Engineering Specials)

·       Unified CCE Compatibility and Support Specifications

·       Unified CCE Engineering Special Installation Planning

·       Installing Unified CCE 12.0(1) ES37

·       Obtaining Documentation

·       Obtaining Technical Assistance

Sign Up for Email Notification of New Field Notices

In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.

The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.

About Cisco Unified CCE (and Unified CCE Engineering Specials)

 

This is a mandatory Engineering Special, applicable only for Packaged CCE deployments. It aids in managing licenses and reports license usage against entitlements using Smart Licensing, along with configuring Customer Virtual Assistant (CVA) feature for CVP servers that may be getting upgraded to version 12.5(x), while retaining CCE at version 12.0(1) in a multi-staged upgrade scenario. Installing this patch for non-PCCE deployments is NOT supported.

 

Along with fixes for the defects specified below, this Engineering Special also includes support for the following features to PCCE 12.0(1):

 

·      Platform support

o   This engineering special is supported on 12.0(1) running on either Windows Server 2012 R2 or Windows Server 2016. However, if you are on a CCE 12.0 server that was in-line upgraded to Windows Server 2016, ensure you install the ES18 patch before installing the ES26, ES34 or ES37patch.

o   Note: You can down the ES18 patch from https://software.cisco.com/download/specialrelease/60cc617f633ae3bfe2dcf418474b4f45

 

·      Avaya ACD support for PCCE 4K and PCCE 12K deployments

o   This feature provides support for Avaya integration. For more information about the feature, see the Cisco Packaged Contact Center Enterprise Features Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

o   Note: CVP12.0(1) ES4 needs to be installed on the CVP call servers to be able to configure DNIS configurations on the CVP servers.

 

·      ICM-to-ICM Gateway support for PCCE 4K and PCCE 12K deployments

o   This feature provides support for ICM-to-ICM Gateway configuration. For more information about the feature, see the Cisco Packaged Contact Center Enterprise Features Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

 

·      Third Party Integrations

o   Use the third-party integration feature to add third-party user interfaces the Contact Center employs into Unified CCE Administration. You can host custom gadgets such as a custom agent reskilling gadget or a third-party pages such as a browser-based email client. Use the pages or gadgets to manage multiple third-party components from the single panel of Unified CCE Administration.

o   For information on how to integrate a third-party gadget or page to Unified CCE Administration, see the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

 

·      CVP Statistics for PCCE 2K, PCCE 4K and PCCE 12K deployments

o   This feature enables the administrator to view statistics for CVP Call Server, VXML Server, and Reporting Server in the Inventory page of Unified CCE Administration. 

o   Note: CVP12.0(1) ES4 needs to be installed on the CVP call servers for the CVP Statistics feature to work as expected.

 

·      Call Progress Analysis (CPA) Parameters for Outbound Campaign configuration. These parameters can be configured under ‘Advanced’ tab of the Campaign configuration.

 

·      Decouple CCE Authorizations from Active Directory :

o   Packaged CCE 12.0(1) uses Microsoft Active Directory to handle both authentication and authorization. Installing Packaged CCE 12.0 ES34 or ES37 decouples authorization from the active directory. An application user is authorized by checking the roles in the local database. The Packaged CCE solution will also require that you add user IDs to the local user groups on each local machine for authorizations. User privileges are provided by memberships to local user groups that are in the local machines. 

o   Note: After installing ES34 or ES37, ensure that you change the AW registry "ADSecurityGroupUpdate" to 1 to disable the local authorization feature. Change the registry key value back to 0 if you want to enable the local authorization feature.
For information on how to decouple CCE Authorization from Active Directory, see the Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

 

·      CVP Configuration for Media Server: Packaged CCE 12.0 ES34 or p;ort ES37 includes support for the following in the Unified CCE Administration interface of Packaged CCE 2000 Agent,4000 Agent, and 12000 Agent deployments.

·       Addition, modification, and deletion of media servers as external machines.

·       Enabling and modifying FTP Configuration in Media Servers and in CVPs (where Media Servers are installed). Note that any configuration in the media server gets propagated to all other media servers across sites.

Note: CVP12.0(1) ES6 must installed on CVP for the FTP feature to work effectively.

For information on how to configure FTP, see the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

 

•  Smart License: Install Packaged CCE 12.0 ES37 to configure licenses for CVP 12.5(1) servers before the completion of evaluation period (90 days). For more information, see the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

 

·      Command Execution Pane: In Packaged CCE 12.0 ES37, this new feature enables admin to send REST API to any CVP, CVP Reporting and VVB machine in the solution from Unified CCE Administration web tool. This feature is mainly provided to allow admin to configure certain parameters in CVP/CVP Reporting or VVB machines for which no user interface is available at Unified CCE Administration web tool. For example, if a PCCE customer wants to use Customer Virtual Assistant (CVA) feature of VVB 12.5 (1) while keeping the central controller in 12.0 version (during Multi-stage upgrade of solution), the configuration user interface for CVA service account will not be available, hence, admin will use this feature for such configuration.

For more information see the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) athttps://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html

 

 

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

12.0(1)

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.0(1) ES37 on these Unified CCE components:

 ·       AW

·       Router / Rogger

·       PG

Unsupported Unified CCE Components

Do not install this engineering special on the following components which are other than:

·       AW

·       Router / Rogger

·       PG

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.0(1) ES37

Installation of this patch requires the all CCE services to be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.

 

1.      Using the CCE Service Control, stop all the CCE services running on the system

2.      Launch the Installer provided for this ES and following the instructions on the screen

3.      Using the CCE Service Control, start all CCE services again.

 

If you are having a Fresh Install of P/CCE 12.0(1) or Tech Refresh of CCE 2016, before applying any ES, run the mandatory update. You can 

download CCE Mandatory Update for 12.0 Fresh Install/Tech Refresh from

 

https://software.cisco.com/download/home/268439622/type/280840583/release/12.0(1)

 

Uninstall Directions for Unified CCE 12.0(1) ES37

1. To uninstall this patch, go to Control Panel.
2. Select "Add or Remove Programs".
3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

·       Resolved Caveats in Unified CCE 12.0(1) ES37

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.0(1) ES37

This section lists caveats specifically resolved by Unified CCE 12.0(1) ES37.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier	Severity	Component	Headline
CSCvs41895	1	dbconfig	PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher
CSCvn99825	2	dbconfig	CVP server deploy fails while creating remote site when CVP hostname is given
CSCvo46854	2	dbconfig	ECE goes OOS when the department is getting created
CSCvo78127	2	dbconfig	SipServerGroup issues
CSCvp03348	2	dbconfig	unable to create main site in PCCE 12k.
CSCvp11040	2	dbconfig	Dialed Number Bulk DELETE does not work in PCCE 4K/12K
CSCvp18469	2	dbconfig	Internal server error seen when trying to open SPOG miscellaneous page
CSCvp20817	2	dbconfig	Remote Network Routing in Router gets disabled while creating new peripheral set
CSCvp28792	2	dbconfig	Fresh Install wizard throws error for ESXi C240 M4 servers for PCCE 2K
CSCvp30895	2	dbconfig	In PCCE 4K/12K, Capacity Info is Wrongly calculated for SkillGroups and other Config items
CSCvp32924	2	dbconfig	checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointer exception
CSCvp37092	2	dbconfig	Gateway IPaddress to Hostname mapping creates problem while adding gateway in device configuration
CSCvp47032	2	dbconfig	More validations needs to be added during peripheral set deletion in PCCE 4k/12k deployment
CSCvp47242	2	dbconfig	Router Public Interfaces are getting changed during Peripheral Set creation/deletion
CSCvp57531	2	dbconfig	Enable Database Routing in Router gets disabled while creating/deleting Peripheral set
CSCvp58853	2	dbconfig	ECE goes OUT_OF_SYNC when agent password does not comply with the password policy
CSCvp59306	2	dbconfig	Can not create Dial Number when we have same peripheral set name across sites
CSCvp60962	2	dbconfig	Principal AW health status stays as ERROR when diag portal service starts after Tomcat service
CSCvp64750	2	dbconfig	Tomcat crash observed while handling config transactions
CSCvp76696	2	dbconfig	Default Config Creation in Social Miner fails while adding SM to cce inventory
CSCvp89228	2	dbconfig	PCCE SPOG missing default route configuration on CVP
CSCvq12348	2	dbconfig	Departmental Administrator not allowed to create agent or enable Email & Chat support
CSCvq67966	2	dbconfig	ECE goes out of sync when we perform Agent Update operation
CSCvq88066	2	dbconfig	PCCE v12 Supervisor re-skilling agent/skills page blank after installing ES21
CSCvr90903	2	dbconfig	HDS disk size needs to updated for PCCE deployment
CSCvs12341	2	dbconfig	SSO component registration is failing for CUIC subscribers in PCCE 4K deployment
CSCvs25265	2	dbconfig	Peripheral set capacity rules creation is not working
CSCvn77418	3	dbconfig	Incorrect error thrown on deleting gateways associated with location
CSCvn77421	3	dbconfig	IdS is reporting incorrect status in SPOG UI
CSCvn78159	3	dbconfig	In SPEC based deployment, status rules do not run.
CSCvn78163	3	dbconfig	Campaign Skill group Search Pop-over is not working as expected
CSCvn79565	3	dbconfig	Campaign Multi-edit popup and contacts template issues
CSCvn82112	3	dbconfig	DeploymentSettings and SignOut Ui issues in Fresh Install
CSCvn92277	3	dbconfig	enforce wrapup code missing for PCCE 12.0
CSCvo15059	3	dbconfig	Inconsistent behavior for 'Cancel' button click in Device Configuration UI
CSCvo28848	3	dbconfig	Run time status rules task is failing-for PCCE spec based harware
CSCvo45192	3	dbconfig	PG explorer marks entries as modified during normal traversal
CSCvo59157	3	dbconfig	PCCC 12.0 SIP Header Passing to ICM should not require parameter
CSCvo61931	3	dbconfig	Updating an ECE Agent with same screenName, ECE goes to out-of-sync
CSCvo66492	3	dbconfig	SPOG ECE Agent Screen Name does not allow spaces
CSCvo85717	3	dbconfig	Post Call Survey DN limit needs to be updated in PCCE 2k deployment
CSCvo98128	3	dbconfig	Disable Routing Client names in PG Explorer (UCM , VRU , MR PG) for PCCE deployment
CSCvp11036	3	dbconfig	Unable to create Agents and AgentTeam using bulk job in PCCE 4K/12K
CSCvp20793	3	dbconfig	Not able to delete Peripheral set under certain conditions
CSCvp21111	3	dbconfig	Device Hostname is truncated with an Error message in CVP Stats dialog
CSCvp28803	3	dbconfig	PCCE Fresh Install wizard is displaying PCCE 4K and 12K deployment types
CSCvp36895	3	dbconfig	Roles are not loading in Administrator gadget
CSCvp38942	3	dbconfig	PCCE disk size validation should be relaxed to include sizing consideration for Outbound Database
CSCvp47136	3	dbconfig	Transferable Files File Upload API endpont has to be changed
CSCvp66880	3	dbconfig	Custom Role user gets all Navigation menu's in cceadmin
CSCvp68561	3	dbconfig	Gateway deletion from inventory should not happen when it is mapped in CVP device configuration
CSCvp83276	3	dbconfig	PCCE Machine Limits need correction
CSCvp86341	3	dbconfig	ECE Differential sync fails under certain condition
CSCvp86346	3	dbconfig	populateExternalPageFeaturesFromCodes message filling up Tomcat logs
CSCvp93416	3	dbconfig	Registration of Context Service shows undefined
CSCvp98507	3	dbconfig	ECE Agent created using Bulk job do not get propagated to ECE.
CSCvq00400	3	dbconfig	Failed to retrieve placement of external page when card with no menu's exists in between
CSCvq06932	3	dbconfig	Providing wrong credentials while selecting Principal AW from CCEAdmin does not throw error
CSCvq12588	3	dbconfig	In PCCE 4K,In IE browser, Sync Staus layout is broken in Inventory
CSCvq27469	3	dbconfig	Inventory and Features page not loading post Contact Director deployment set
CSCvq32445	3	dbconfig	SPOG UI: Inventory alerts rules messages are truncated in the middle and not understandable.
CSCvq33205	3	dbconfig	If External machine name contains a long string, name is coming out of the delete popover in IE
CSCvq35784	3	dbconfig	Help icon is missing in New Site dialog in IE browser
CSCvq46558	3	dbconfig	'Select All' option is deselected in Departments summary view
CSCvq54170	3	dbconfig	PS deletion should check for machines membership in Sip server group
CSCvq62990	3	dbconfig	CVP DNIS API accepts more than 32 characters in each DNIS
CSCvq64857	3	dbconfig	Deletion of single DN using Bulk Job Deletion works however failed message is thrown.
CSCvn71946	4	dbconfig	Advanced search for IP Address in inventory throws an internal server error
CSCvn78580	4	dbconfig	Minor alignment issues in IE
CSCvo35666	4	dbconfig	PCCE: domain admin can still see removed tools from config manager
CSCvo61941	4	dbconfig	ECE Database Server is referred as services server in edit page of the inventory
CSCvo94307	4	dbconfig	Filter DN to Label Mapping option in PG Explorer for CUCM PG ( PCCE 4k/12k )
CSCvp28327	4	dbconfig	Choosing "Agent State after RONA" to "Ready" in PCCE Desk Settings trigger System validation alert.
CSCvp48558	4	dbconfig	No scrolling for sites in IVR Filetransfer screen if there are more sites
CSCvq13988	4	dbconfig	database transaction failed error shown to user if we use same value(case sensitive) in Username
CSCvq14472	6	dbconfig	ECCPayload API does not work in Packaged CCE deployments despite the API guide claiming support
CSCvp12852	3	doc	Edit Attributes for Multiple Agents Option missing in PCCE 11.6 GUI
CSCvp36907	4	doc	Application gateway gadget OLH incorrect about support for IP address change
CSCvo71587	3	install	Websetup doesn't come up after installing ICM12.0(1)_ES6
CSCvo91661	3	template	Courtesy Callback page issues
CSCvp19303	3	template	DataCenter based sorting is not working in DialNumber page
CSCvp23552	3	template	Accessibility issues in cceadmin
CSCvp98528	3	template	Edit button should be disable when we select agents from different Peripheral Sets
CSCvq47995	3	template	Stats icon missing for external CVP Reporting server
CSCvp37039	4	template	Not able to add users to ScriptAdmin role
CSCvq03677	2	web.config.api	PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE
CSCvq07040	2	web.config.api	CUIC Out-of-Sync post failover operation in the PCCE2k-SPOG inventory
CSCvs40373	2	web.config.api	Existing Agents Unable to be Enabled for ECE After Application of PCCE ES34
CSCvq01988	3	web.config.api	Personal callback DELETE API always returns a 404
CSCvq27248	3	web.config.api	Supporting ECC API deficient in UCCE deployments
CSCvq33281	3	web.config.api	PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory (Build #288)
CSCvq63352	3	web.config.api	Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory
CSCvp34995	3	web.config.ui	Unable to Add 20 Custom Gateways if Remote ICM is Configured
CSCvp36973	3	web.config.ui	PCCE SPOG Specific Navigation Menu's made available for UCCE
CSCvq44602	3	web.config.ui	CCEadmin always uses credentials of first CUCM in case of main site and remote site deployment
CSCvq45077	3	web.config.ui	MR PG's not available under the configuration in UCCE Admin for SocialMiner (HCS 2K)
CSCvq85125	3	web.config.ui	Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed
CSCvr72636	3	web.config.ui	SSO supervisors gets blank screen when SPOG page is refreshed
CSCvp48927	4	web.config.ui	ALL-LANG: UCCE/PCCE WebAdmin: Calendar and time are not localized in Business Hours menu
CSCvp92559	2	web.setup	websetup router API throws java.lang.NumberFormatException while creating router

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

Defect Number: CSCvs41895

Component: dbconfig

Severity: 1

Headline: PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher

Symptom: PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher

Conditions: while performing inventory update on CM publisher

Workaround: None

Further Problem Description:

Defect Number: CSCvn99825

Component: dbconfig

Severity: 2

Headline: CVP server deploy fails while creating remote site when CVP hostname is given

Symptom: Remote site creation fails

Conditions: CVP server hostname provided while creating remote site

Workaround: none

Further Problem Description: CVP server deploy fails while creating remote site when CVP hostname is given. NULL pointer exception seen as Primary CVP Host comes as NULL: initialization task: DataCenterCVPServerDeploymentTask_sideA 0000006421: 10.10.10.21: Jan 08 2019 06:15:41.240 -0500: %CCBU_539-DATACENTERCONFIGASYNCTASK-6-REST_API_INFO: DataCenterCVPServerDeploymentTask :: Invoking Task 0000006422: 10.10.10.21: Jan 08 2019 06:15:41.245 -0500: %CCBU_539-DATACENTERCONFIGASYNCTASK-6-REST_API_INFO: DataCenterCVPServerDeploymentTask :: Got Primary CVP Host null Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

<hr size=0 width="100%" align=center>

Defect Number: CSCvo46854

Component: dbconfig

Severity: 2

Headline: ECE goes OOS when the department is getting created

Symptom: Create same department in CCEadmin similar to the one present in ECE

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

<hr size=0 width="100%" align=center>

Defect Number: CSCvo78127

Component: dbconfig

Severity: 2

Headline: SipServerGroup issues

Symptom: SipServerGroup will not clear the selected members when site is changed.

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvp03348

Component: dbconfig

Severity: 2

Headline: unable to create main site in PCCE 12k.

Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/db85925c5ae14f035a43ff799c6f6b66

<hr size=0 width="100%" align=center>

Defect Number: CSCvp11040

Component: dbconfig

Severity: 2

Headline: Dialed Number Bulk DELETE does not work in PCCE 4K/12K

Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvp18469

Component: dbconfig

Severity: 2

Headline: Internal server error seen when trying to open SPOG miscellaneous page

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvp20817

Component: dbconfig

Severity: 2

Headline: Remote Network Routing in Router gets disabled while creating new peripheral set

Symptom: Remote Network Routing in Router gets disabled while creating new peripheral set

Conditions: While creating new peripheral set in PCCE 4k

Workaround: Edit router setup in websetup and enable Remote Network Routing. Cycle the router afterwards.

Further Problem Description: Remote Network Routing in Router gets disabled while creating new peripheral set

Defect Number: CSCvp28792

Component: dbconfig

Severity: 2

Headline: Fresh Install wizard throws error for ESXi C240 M4 servers for PCCE 2K

Symptom: During Fresh Install of PCCE 2K deployment, initialise task is popping up with following below error: %[error_string=validateInventory:errors after processing inventory = [ApiError[errorType=inventory.MissingMachine, errorData=CVP, errorMessage=CVP not found on vmhost sideA]]][url=]: The REST API has encountered an error Due to this Fresh Install is completely blocked. CUCM is in 12.5 version and installed off box.

Conditions: CUCM is in 12.5 version and installed off box. ESXI Server C240 M4 with cucm installed off box.

Workaround: friendly patch has been given.

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

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Defect Number: CSCvp30895

Component: dbconfig

Severity: 2

Headline: In PCCE 4K/12K, Capacity Info is Wrongly calculated for SkillGroups and other Config items

Symptom: Capacity rules are broken for PCCE 4K and PCCE 12K deployments.

Conditions: PCCE 4K / 12K deployment

Workaround: None.

Further Problem Description:

Defect Number: CSCvp32924

Component: dbconfig

Severity: 2

Headline: checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointer exception

Symptom: checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointerexception in PCCE4k system

Conditions: In PCCE 4k system with multiple sites

Workaround: None

Further Problem Description:

Defect Number: CSCvp37092

Component: dbconfig

Severity: 2

Headline: Gateway IPaddress to Hostname mapping creates problem while adding gateway in device configuration

Will change the RNE Type based on analysis
Symptom: CVP Orchestration fails

Conditions: Use Gateway hostname while saving to inventory

Workaround: Delete and readd Gateway with ip address

Further Problem Description:

Defect Number: CSCvp47032

Component: dbconfig

Severity: 2

Headline: More validations needs to be added during peripheral set deletion in PCCE 4k/12k deployment

Symptom: peripheral set deletion is allowed from SPOG even When we have ATR or label for any peripherals in PS

Conditions: When we have ATR or label for any peripherals in PS

Workaround: Delete the configuration from tools and try out deletion.

Further Problem Description:

Defect Number: CSCvp47242

Component: dbconfig

Severity: 2

Headline: Router Public Interfaces are getting changed during Peripheral Set creation/deletion

Symptom: Router Public Interfaces are getting changed during Peripheral Set creation/deletion

Conditions: Peripheral Set creation/deletion

Workaround: Edit Router and change the ip addresses to original

Further Problem Description:

Defect Number: CSCvp57531

Component: dbconfig

Severity: 2

Headline: Enable Database Routing in Router gets disabled while creating/deleting Peripheral set

Symptom: Enable Database Routing in Router gets disabled

Conditions: while creating/deleting Peripheral set

Workaround: Edit Router and enable it back

Further Problem Description:

Defect Number: CSCvp58853

Component: dbconfig

Severity: 2

Headline: ECE goes OUT_OF_SYNC when agent password does not comply with the password policy

Symptom: ECE goes OUT_OF_SYNC

Conditions: When agent password does not comply with ECE's password policy

Workaround: Sync ECE by performing differential sync . either manually or automatically it gets triggered every 10 mins

Further Problem Description:

Defect Number: CSCvp59306

Component: dbconfig

Severity: 2

Headline: Can not create Dial Number when we have same peripheral set name across sites

Symptom: Can not create Dial Number when we have same peripheral set name across sites

Conditions: when we have same peripheral set name across sites

Workaround: Need to re-create peripheral set with different name.

Further Problem Description:

Defect Number: CSCvp60962

Component: dbconfig

Severity: 2

Headline: Principal AW health status stays as ERROR when diag portal service starts after Tomcat service

Symptom: Principal AW health status stays as ERROR

Conditions: when diag portal service starts after Tomcat service

Workaround: Restart Tomcat service

Further Problem Description:

Defect Number: CSCvp64750

Component: dbconfig

Severity: 2

Headline: Tomcat crash observed while handling config transactions

Symptom: Tomcat crash occurred with an unrecoverable stack overflow error.

Conditions: Perform update in Application Instance or Application Path or Application Member

Workaround: None

Further Problem Description:

Defect Number: CSCvp76696

Component: dbconfig

Severity: 2

Headline: Default Config Creation in Social Miner fails while adding SM to cce inventory

Symptom: Default Config Creation in Social Miner fails

Conditions: while adding SM to cce inventory

Workaround: None

Further Problem Description:

Defect Number: CSCvp89228

Component: dbconfig

Severity: 2

Headline: PCCE SPOG missing default route configuration on CVP

Symptom: PCCE SPOG missing default route configuration on CVP

Conditions: Wont be able to configure default route for CVP through SPOG

Workaround: Not available

Further Problem Description: The code must allow only ">" or ".*" for default route to work

Defect Number: CSCvp92559

Component: web.setup

Severity: 2

Headline: websetup router API throws java.lang.NumberFormatException while creating router

Symptom: websetup router API throws java.lang.NumberFormatException while creating router

Conditions: While using websetup router API directly

Workaround: None

Further Problem Description:

Defect Number: CSCvq03677

Component: web.config.api

Severity: 2

Headline: PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE

PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE
Symptom: PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE

Conditions: Post reboot

Workaround: You also have to reploy live data topology after tomcat restart. Workaround Steps- 1) Reset AW access on LD publisher . unset live-data aw-access primary 2) Restart AW access on LD publisher . unset live-data aw-access secondary 3) Restart Tomcat services on AW. 4) Restart Nimbus Service ron both publisher and subscriber after ~5 mins of tomcat restart.

Further Problem Description:

Defect Number: CSCvq07040

Component: web.config.api

Severity: 2

Headline: CUIC Out-of-Sync post failover operation in the PCCE2k-SPOG inventory

Symptom: SPOG was not updating CUIC when supervisor is moved from SSO to Non SSO and/or vice versa.

Conditions: Observed during the SPOG-CUIC Sync operation

Workaround: NA

Further Problem Description:

Defect Number: CSCvq12348

Component: dbconfig

Severity: 2

Headline: Departmental Administrator not allowed to create agent or enable Email & Chat support

Symptom: Departmental administrators are unable to enable support for email and chat by clicking "Support Email & Chat" because the "Screen Name" and "Email Address" fields remain disabled.

Conditions: When creating a new agent or modifying an existing agent to enable support for Email & Chat login

Workaround: None

Further Problem Description:

Defect Number: CSCvq67966

Component: dbconfig

Severity: 2

Headline: ECE goes out of sync when we perform Agent Update operation

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq88066

Component: dbconfig

Severity: 2

Headline: PCCE v12 Supervisor re-skilling agent/skills page blank after installing ES21

Symptom: PCCE Supervisor unable to re-skill the agents

Conditions: PCCE 12.0 with ES21

Workaround: none

Further Problem Description:

Defect Number: CSCvr90903

Component: dbconfig

Severity: 2

Headline: HDS disk size needs to updated for PCCE deployment

Symptom: HDS Disk size is wrongly configured

Conditions: PCCE deployment

Workaround: None

Further Problem Description:

Defect Number: CSCvs12341

Component: dbconfig

Severity: 2

Headline: SSO component registration is failing for CUIC subscribers in PCCE 4K deployment

Symptom: SSO component registration is failing for CUIC subscribers in PCCE 4K deployment

Conditions: When more than one subscriber is added.

Workaround: Contact Cisco TAC

Further Problem Description:

Defect Number: CSCvs25265

Component: dbconfig

Severity: 2

Headline: Peripheral set capacity rules creation is not working

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvs40373

Component: web.config.api

Severity: 2

Headline: Existing Agents Unable to be Enabled for ECE After Application of PCCE ES34

Symptom: After Enabling 'support Email & Chat' toggle, ECE agents are not being synced.

Conditions: Enabling Chat and Email for an existing agents in PCCE. PCCE 12.0(1) ES 34

Workaround: Agent enabled for ECE at initial creation.

Further Problem Description: After enabling 'support Email & Chat' checkbox, The ECE users are not syncing with ECE, as a result, they don't show up on the PCCE-ECE gadget. Also, this seems to be working in PCCE 12 base and is broken in one of the ES's (ES36) Below is the exception that is seen on AWDB tomcat logs - Dec 02 2019 10:10:50.165 -0500: %CCBU_pool-1761-thread-1-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: 404-100The following IDs supplied in the URI path were not found: '5003'.][message_string=Error 404 occurred while trying to GET to https://10.1.1.2:443]: The REST API has caught an exception 0003844719: 10.65.53.85: Dec 02 2019 10:10:50.165 -0500: %CCBU_pool-1761-thread-1-3-EXCEPTION_INFO: %[build_date=Nov 13, 2019 4:24 AM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: 404-100The following IDs supplied in the URI path were not found: '5003'. at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.processErrorResponse(RESTClient.java:158) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.analyzeClientResponse(RESTClient.java:108) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:255) at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:298) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ProcessingWorker.sendRestRequestToMachine(ProcessingWorker.java:153) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ECEProcessingWorker.prepareRequestDataAndInvokeOrchestration(ECEProcessingWorker.java:174) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ECEProcessingWorker.handleAgentUpdate(ECEProcessingWorker.java:121) at com.cisco.ccbu.cce.unifiedconfig.orchestration.worker.ECEProcessingWorker.updateWorkflow(ECEProcessingWorker.java:92)

Defect Number: CSCvn77418

Component: dbconfig

Severity: 3

Headline: Incorrect error thrown on deleting gateways associated with location

$$PREFCS
Symptom: Database transaction error is seen in SPOG UI

Conditions: When trying to delete a gateway associated with location

Workaround: NA -

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

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Defect Number: CSCvn77421

Component: dbconfig

Severity: 3

Headline: IdS is reporting incorrect status in SPOG UI

$$PREFCS
Symptom: IdS is reporting incorrect status in SPOG UI

Conditions: When checking from SSO under device configuration

Workaround: NA

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

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Defect Number: CSCvn78159

Component: dbconfig

Severity: 3

Headline: In SPEC based deployment, status rules do not run.

Symptom: This issue will cause exceptions in VMHostDatastoreStatusDataProcessor in the tomcat logs.

Conditions: SPEC based PCCE deployment

Workaround: None

Further Problem Description:

Defect Number: CSCvn78163

Component: dbconfig

Severity: 3

Headline: Campaign Skill group Search Pop-over is not working as expected

$$IGNORE
Symptom: Org Settings → Campaign. Click new and go to Skill group tab Add New. Click on Skill Group search adder. First its coming as empty, and try type something and remove it.It will display all skill groups.

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

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Defect Number: CSCvn79565

Component: dbconfig

Severity: 3

Headline: Campaign Multi-edit popup and contacts template issues

Symptom: 1. Status and schedule checkbox is not enabled in multi -edit popup when trying to edit status and schedule 2. Save button is not enabled when status or schedule is modified. 3. Extension of contacts template file is .txt, the extension should be .csv

Conditions: When editing multiple campaigns or when downloading contacts template.

Workaround: 1. Use single edit instead of multi edit 2. Rename the contacts template from .txt to .csv

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

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Defect Number: CSCvn82112

Component: dbconfig

Severity: 3

Headline: DeploymentSettings and SignOut Ui issues in Fresh Install

$$IGNORE
Symptom:

Conditions:

Workaround:

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

<hr size=0 width="100%" align=center>

Defect Number: CSCvn92277

Component: dbconfig

Severity: 3

Headline: enforce wrapup code missing for PCCE 12.0

Symptom: Force Wrap Up feature is only available in UCCE but not PCCE 12.0.

Conditions: This is an enhancement CSCuo73536 already added in Finesse 12.0 but PCCE interface didn't reflect the change so the option is not shown in agent desk setting.

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES6 at https://software.cisco.com/download/specialrelease/69571a20478917ff4e4f5045fd73679b

<hr size=0 width="100%" align=center>

Defect Number: CSCvo15059

Component: dbconfig

Severity: 3

Headline: Inconsistent behavior for 'Cancel' button click in Device Configuration UI

Symptom: Inconsistent behavior for 'Cancel' button click in Device Configuration UI

Conditions: Device Configuration UI

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

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Defect Number: CSCvo28848

Component: dbconfig

Severity: 3

Headline: Run time status rules task is failing-for PCCE spec based harware

Symptom: Would see the error in CCE admin page and below exception in tomcat logs 0001560931: 10.252.96.13: Jan 30 2019 23:57:26.377 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-6-REST_API_INFO: updateRunTimeValidationStatus: running dataCollector: MetricStatusCollector 0001560932: 10.252.96.13: Jan 30 2019 23:57:27.008 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-3-REST_API_EXCEPTION: %[exception=java.lang.ClassCastException: com.vmware.vim25.NasDatastoreInfo cannot be cast to com.vmware.vim25.VmfsDatastoreInfo][message_string=Error executing task RuntimeStatusRulesTask]: The REST API has caught an exception 0001560933: 10.252.96.13: Jan 30 2019 23:57:27.009 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-3-EXCEPTION_INFO: %[build_date=Jul 06, 2018 7:15 AM][build_type=rel][exception=java.lang.ClassCastException: com.vmware.vim25.NasDatastoreInfo cannot be cast to com.vmware.vim25.VmfsDatastoreInfo at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.perf.PerfHelpers.getDiskInfoByDiskName(PerfHelpers.java:136) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.updateDiskMetrics(MetricStatusCollector.java:219) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.getMetrics(MetricStatusCollector.java:201) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.getMetricsForVms(MetricStatusCollector.java:118) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.updateMetrics(MetricStatusCollector.java:85) at com.cisco.ccbu.cce.unifiedconfig.api.status.datacollection.MetricStatusCollector.collectStatusData(MetricStatusCollector.java:70) at com.cisco.ccbu.cce.unifiedconfig.api.status.StatusTask.updateRunTimeValidationStatus(StatusTask.java:139) at com.cisco.ccbu.cce.unifiedconfig.api.status.StatusTask.performActions(StatusTask.java:103) at com.cisco.ccbu.cce.unifiedconfig.tasks.SingleSideTask.execute(SingleSideTask.java:69) at com.cisco.ccbu.cce.unifiedconfig.api.status.RuntimeStatusRulesTask.execute(RuntimeStatusRulesTask.java:151) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskBase.call(TaskBase.java:36) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskBase.call(TaskBase.java:26) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.execute(TaskExecutor.java:62) at com.cisco.ccbu.cce.unifiedconfig.tasks.TaskExecutor.run(TaskExecutor.java:49) at com.cisco.ccbu.infra.threads.ThreadPoolManager$FixedDelayRunnable.run(ThreadPoolManager.java:793) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164) ][product_name=UCCE WebConfiguration][subsystem_exception_info=][tid=pool-1-thread-45-Infrastructure-2057694][version_number=UCCE WebConfiguration_11_6_1_0_1_0_17]: Information associated with the following logged exception 0001560934: 10.252.96.13: Jan 30 2019 23:57:27.010 -0700: %CCBU_pool-1-thread-45-Infrastructure-2057694-6-REST_API_INFO: Task : RuntimeStatusRulesTask has executed 25731 times

Conditions: PCCE 11.6 with ES 9 and on spec based hardware with NFS datastore type

Workaround: None

Further Problem Description: Error is seeing on MetricStatusCollector API as part of RuntimeStatusRulesTask.Since customer applied ES09 already, which supports spec based hardware, you won't see this issue during initial deployment wizard.But somehow, it's not been updated in getDiskInfoByDiskName class which will get executed as part of MetricStatusCollector API. Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvo45192

Component: dbconfig

Severity: 3

Headline: PG explorer marks entries as modified during normal traversal

Symptom: PG explorer marks entries as modified during traversal

Conditions: PCCE 4k & 12k deployments

Workaround: Update all the fields having value -1 in tools UI and then save the configuration. Here are the fields which invalid value. These fields are below. In Logical_Interface_Controller table :- Interval field. Routing Client:- Timeout threshold, Timeout limit, LateThreshold. Peripheral :- Multiline Agent Control, MultilineAgentStateBehavior. Correcting values for these fields, fix the problem.

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvo59157

Component: dbconfig

Severity: 3

Headline: PCCC 12.0 SIP Header Passing to ICM should not require parameter

PCCE SPOG should not require configuration of Parameter for the SIP Header under CVP CS SIP Subsystem
Symptom: When creating SIP Header from SPOG, if you don't provide a parameter name you get an error

Conditions: Everytime you try to add a new SIP Header

Workaround: Add the parameter from SPOG, and modify the sip.properties file

Further Problem Description:

Defect Number: CSCvo61931

Component: dbconfig

Severity: 3

Headline: Updating an ECE Agent with same screenName, ECE goes to out-of-sync

Symptom: In a post upgrade scenario of ECE, ECE can go out of sync in the conditions specified.

Conditions: In a post upgrade scenario of ECE where agents were already imported to ECE from PCCE using ECE administration and the "Support for Email and Chat" option is not enabled in PCCE SPOG and if Admin makes the option true and give a new screenName or existing screenName,

Workaround: Use Bulk Upload with same/different screenname of an ECE agent

Further Problem Description:

Defect Number: CSCvo66492

Component: dbconfig

Severity: 3

Headline: SPOG ECE Agent Screen Name does not allow spaces

Symptom: SPOG ECE Agent Screen Name field does not allow spaces.

Conditions: Observed on the Chat interaction Screen Name shown to customers

Workaround: None

Further Problem Description:

Defect Number: CSCvo71587

Component: install

Severity: 3

Headline: Websetup doesn't come up after installing ICM12.0(1)_ES6

Symptom: 1) All web apps like Web Setup, CCE Admin will stop working after installing 12.0(1) ES6. 2) Websetup login throws error to run sslutil tool.

Conditions: After installation of certain Engineering Specials that contain a fix for the file ccbu-common-shindig-server.war . For instance, ES6 and ES15.

Workaround: 1. Launch sslutil from "Administration Tools" desktop folder 2. Select ALL INSTANCES and run the tool. 3. Relaunch websetup and login

Further Problem Description:

Defect Number: CSCvo85717

Component: dbconfig

Severity: 3

Headline: Post Call Survey DN limit needs to be updated in PCCE 2k deployment

Symptom: Post Call Survey DN limit needs to be updated in PCCE 2k deployment

Conditions: in PCCE 2k deployment

Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvo91661

Component: template

Severity: 3

Headline: Courtesy Callback page issues

Symptom: Dial Number Configuration doesn't load in page automatically

Conditions: when we change the site

Workaround: reselect the reporting server

Further Problem Description:

Defect Number: CSCvo98128

Component: dbconfig

Severity: 3

Headline: Disable Routing Client names in PG Explorer (UCM , VRU , MR PG) for PCCE deployment

Symptom: Issue while applying the config changes to configuration associated with Routing Client on SPOG.

Conditions: Changed the auto-generated Routing Client name format using PG Explorer in PCCE environment.

Workaround: None

Further Problem Description: None. PSIRT Evaluation: The Cisco PSIRT has evaluated this issue and does not meet the criteria for PSIRT ownership or involvement. This issue will be addressed via normal resolution channels. If you believe that there is new information that would cause a change in the severity of this issue, please contact psirt@cisco.com for another evaluation. Additional information on Cisco''s security vulnerability policy can be found at the following URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvp11036

Component: dbconfig

Severity: 3

Headline: Unable to create Agents and AgentTeam using bulk job in PCCE 4K/12K

Symptom: Error about missing Agent Team refererence when performing Agent Bulk Create.

Conditions: In PCCE 4K/12K deployment. When CSV file for Agent Bulk Create contains a reference to Agent Team that does not exist in the database.

Workaround: Create the Agent Team manually before attempting to perform Bulk Agent Config.

Further Problem Description:

Defect Number: CSCvp12852

Component: doc

Severity: 3

Headline: Edit Attributes for Multiple Agents Option missing in PCCE 11.6 GUI

Symptom: Per PCCE 11.6 Administration and Configuration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_6_1/maintenance/Guide/pcce_b_admin-config-11_6/pcce_b_admin-config-11_6_chapter_010.html#PCCE_TK_MA67B7C4_00 Step 1 Navigate to Unified CCE Administration > Manage > Agents. Step 2 Check the check box for each agent whose attribute assignments and values you want to edit. To select all agents in a list, check the select/deselect all check box in the list header. (The check box is enabled for select all only when the number of agents in the list is less than or equal to 50.) The total number of selected agents appears above the agent list. To clear all agents, check the select/deselect all check box. (The check box is enabled for deselect all when you check one or more agents in the list, regardless of the number of agents in the list.) Step 3 Click Edit > Attributes. The Edit Attributes pop-up window opens with a list of attributes. The # of Selected Agents column indicates how many of the selected agents already are assigned each attribute. For step 3 In Edit option we do not have a option for Attributes in drop down list and thereby no Attributes pop-up window opens up.

Conditions: PCCE 11.6, 12.0 Multi-edit attribute feature was deprecated. The relevant steps needs to be removed from PCCE guide.

Workaround: None

Further Problem Description: Not sure if this is a doc defect or actual feature is missing from PCCE.

Defect Number: CSCvp19303

Component: template

Severity: 3

Headline: DataCenter based sorting is not working in DialNumber page

Symptom: DataCenter based sorting is not working in DialNumber page

Conditions: When viewing the dialed numbers configured in the system, using "Call Settings" -> "Route Settings" menu, in CCE web administration tool.

Workaround: None

Further Problem Description:

Defect Number: CSCvp20793

Component: dbconfig

Severity: 3

Headline: Not able to delete Peripheral set under certain conditions

Symptom: Not able to delete Peripheral set under certain conditions

Conditions: Multiple sites having same peripheral set names

Workaround: None

Further Problem Description:

Defect Number: CSCvp21111

Component: dbconfig

Severity: 3

Headline: Device Hostname is truncated with an Error message in CVP Stats dialog

Symptom: Device Hostname is truncated with an Error message in CVP Stats dialog

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvp23552

Component: template

Severity: 3

Headline: Accessibility issues in cceadmin

Symptom: Accessibility issues in cceadmin

Conditions: Not able to access some of the cceadmin options using Keystrokes

Workaround: use mouse control

Further Problem Description:

Defect Number: CSCvp28803

Component: dbconfig

Severity: 3

Headline: PCCE Fresh Install wizard is displaying PCCE 4K and 12K deployment types

Symptom: CCE Web Administrator UI of Fresh Install machines displays all PCCE deployments (lab mode, 2K, 4K and 12K ) while setting deployment Type. As expected, only 2K and Lab mode PCCE deployment type should get displayed. As PCCE 4K and 12K deployment type depends on the Router, Logger and Aw components creation in websetup.

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp34995

Component: web.config.ui

Severity: 3

Headline: Unable to Add 20 Custom Gateways if Remote ICM is Configured

Symptom: Unable to Add 20 Custom Gateways in cceadmin

Conditions: Observed only when remote ICM is Configured

Workaround: None

Further Problem Description:

Defect Number: CSCvp36895

Component: dbconfig

Severity: 3

Headline: Roles are not loading in Administrator gadget

$$PREFCS
Symptom:

Conditions:

Workaround: Search for role based on key word

Further Problem Description:

Defect Number: CSCvp36973

Component: web.config.ui

Severity: 3

Headline: PCCE SPOG Specific Navigation Menu's made available for UCCE

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp38942

Component: dbconfig

Severity: 3

Headline: PCCE disk size validation should be relaxed to include sizing consideration for Outbound Database

Symptom: PCCE Install and Upgrade Guide should include sizing consideration for Outbound Database.

Conditions: PCCE Install and Upgrade Guide, using Outbound option

Workaround: N/A

Further Problem Description:

Defect Number: CSCvp47136

Component: dbconfig

Severity: 3

Headline: Transferable Files File Upload API endpont has to be changed

$$PREFCS The endpoint is not as per convention
Symptom: The API endpoint does not reflect the resource.

Conditions: Normal working condition

Workaround: No workaround

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

·       ICM12.0(1)_ES15 at https://software.cisco.com/download/specialrelease/

<hr size=0 width="100%" align=center>

Defect Number: CSCvp66880

Component: dbconfig

Severity: 3

Headline: Custom Role user gets all Navigation menu's in cceadmin

Symptom: Custom Role user gets all Navigation menu's in cceadmin

Conditions: Custom Role user gets all Navigation menu's in cceadmin

Workaround: No admin operations are allowed to perform. It's a UI visibility issue.

Further Problem Description:

Defect Number: CSCvp68561

Component: dbconfig

Severity: 3

Headline: Gateway deletion from inventory should not happen when it is mapped in CVP device configuration

Symptom: Gateway deletion from inventory should not happen

Conditions: Gateway deletion from inventory should not happen

Workaround: None

Further Problem Description:

Defect Number: CSCvp83276

Component: dbconfig

Severity: 3

Headline: PCCE Machine Limits need correction

Symptom: When adding a new 3rd Party Multichannel machine to the Inventory page in PCCE 11.6, then an error is seen stating, "The maximum number of 3rd Party Multichannel machines has been reached. The limit is 1."

Conditions: Occurs if customer already has one 3rd Party Multichannel machine in the inventory.

Workaround: None, documentation needs to be updated to list the limits.

Further Problem Description:

Defect Number: CSCvp86341

Component: dbconfig

Severity: 3

Headline: ECE Differential sync fails under certain condition

Symptom: ECE Differential sync fails

Conditions: When we create and delete agent when ece is down / out of sync

Workaround: Remove agent from Deleted Objects and try differential sync

Further Problem Description:

Defect Number: CSCvp86346

Component: dbconfig

Severity: 3

Headline: populateExternalPageFeaturesFromCodes message filling up Tomcat logs

$$PREFCS
Symptom: populateExternalPageFeaturesFromCodes message filling up Tomcat logs

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp93416

Component: dbconfig

Severity: 3

Headline: Registration of Context Service shows undefined

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvp98507

Component: dbconfig

Severity: 3

Headline: ECE Agent created using Bulk job do not get propagated to ECE.

Symptom: ECE users do not get created on the ECE side.

Conditions: Only with ECE Agents

Workaround: 1. Edit the ECE agent that was not synced, in the Agent gadget. 2. Un-check the "Support Email & chat" checkbox. Click Save. 3. Check the "Support Email & chat" checkbox. Click Save.

Further Problem Description:

Defect Number: CSCvp98528

Component: template

Severity: 3

Headline: Edit button should be disable when we select agents from different Peripheral Sets

Symptom: Edit button should be disable

Conditions: when we select agents from different Peripheral Sets

Workaround: None

Further Problem Description:

Defect Number: CSCvq00400

Component: dbconfig

Severity: 3

Headline: Failed to retrieve placement of external page when card with no menu's exists in between

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq01988

Component: web.config.api

Severity: 3

Headline: Personal callback DELETE API always returns a 404

Symptom: Issuing a delete on the personal callback API with a valid ID will return an HTTP 404 result, which is incorrect. The following example will return an HTTP 404 error: https:///unifiedconfig/config/personalcallback/

Conditions: Using the personal callback API and issuing an individual record delete will fail with an HTTP 404.

Workaround: none

Further Problem Description:

Defect Number: CSCvq06932

Component: dbconfig

Severity: 3

Headline: Providing wrong credentials while selecting Principal AW from CCEAdmin does not throw error

Symptom: Modifying principal AW with incorrect credentials and showing wrong credential saved successfully in UI. It will make user to assume wrong credential is saved successfully. But it will not save incorrect credential.

Conditions: PCCE UI refresh in every 30 seconds. If you modify the principal AW credentials with incorrect value and try to save, it will give you error saying invalid credentials. But if you keep hitting the save button and UI refreshes in 30 seconds then in the backend because of UI refresh the incorrect credentials will be replaced with existing valid credentials and after hitting save button it will show successfully saved in UI.

Workaround: None

Further Problem Description:

Defect Number: CSCvq12588

Component: dbconfig

Severity: 3

Headline: In PCCE 4K,In IE browser, Sync Staus layout is broken in Inventory

Symptom: Sync Staus layout is not proper in Inventory in IE browser in PCCE4K (Differential Sync is displayed out of the Sync Status border)

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvq27248

Component: web.config.api

Severity: 3

Headline: Supporting ECC API deficient in UCCE deployments

Symptom: Although ECC Payload REST API is available for use while integrating with CCE, the supporting ECC API (Expanded Call Context) isn't available or allowed, thereby hampering access to the individual ECC variables that form the payload body of the ECC Payload API. Basically, the refURL's and the ECC variable names are not available to be retrieved to be used in the ECC Payload API, while creating or updating ECC payloads using the POST and PUT methods respectively.

Conditions: When trying to integrate with UCCE via REST API with the deployment type set to UCCE 2k / 4k / 12k / 24k deployments.

Workaround: None

Further Problem Description: Although there is a way to retrieve the refURL's of the ECC variables that are part of the "Default" Payload of the system that contains all the ECC variables that pre-existed before upgrade to ver 12.0, any new ECC variables created post upgrade, are still not accessible.

Defect Number: CSCvq27469

Component: dbconfig

Severity: 3

Headline: Inventory and Features page not loading post Contact Director deployment set

$$PREFCS
Symptom:

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq32445

Component: dbconfig

Severity: 3

Headline: SPOG UI: Inventory alerts rules messages are truncated in the middle and not understandable.

Symptom: we observed in Invetory of SPOG UI alerts rule messages are truncated in the middle and not making meaning statement and not able to understand. This is happening for message having long length.

Conditions: lengthier rule messages are impacted.

Workaround:

Further Problem Description:

Defect Number: CSCvq33205

Component: dbconfig

Severity: 3

Headline: If External machine name contains a long string, name is coming out of the delete popover in IE

$$PREFCS
Symptom: In IE browser, If External machine name contains a long string, name is coming out of the delete popover

Conditions: only in IE browser

Workaround: None

Further Problem Description:

Defect Number: CSCvq33281

Component: web.config.api

Severity: 3

Headline: PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory (Build #288)

$$PREFCS PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory
Symptom: PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq35784

Component: dbconfig

Severity: 3

Headline: Help icon is missing in New Site dialog in IE browser

$$PREFCS
Symptom: Help icon is missing in New site dialog in IE browser

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvq44602

Component: web.config.ui

Severity: 3

Headline: CCEadmin always uses credentials of first CUCM in case of main site and remote site deployment

Symptom: CUCM account gets locked in PCCE environment

Conditions: password is diff in main and remote site for axl user. Main Site . Remote Site . Test Result CUCM PUB CUCM PUB UserName1\Password1 UserName1\Password1 pass UserName1\Password1 UserName1\Password1 Fail(cucm account gets locked)

Workaround: Set the same username/password

Further Problem Description:

Defect Number: CSCvq45077

Component: web.config.ui

Severity: 3

Headline: MR PG's not available under the configuration in UCCE Admin for SocialMiner (HCS 2K)

Symptom: MR PG's are not available under the configuration in UCCE Admin When customer clicks on SocialMiner > Select Media Routing PG, no PGs available

Conditions: HCS 2000 deployment. HCS 2000 deployment model (deployment type 11) trying to use machine type CCE_ROGGER(29) to fetch the PG machine details and is the reason for failure. Here, the PG machines are having machineType 23(CCE_PG).

Workaround: Contact TAC

Further Problem Description:

Defect Number: CSCvq46558

Component: dbconfig

Severity: 3

Headline: 'Select All' option is deselected in Departments summary view

Symptom: Steps: 1)Login to cceadmin and create 2 departments. 2)Select all the departments(click on Select All the option) 3)Click on Delete button 4)While in Delete popover, Click on Overview and click on Departments in Organization Setup card view check 'Select All' option is deselected and 2 departments are deslected but still delete popover is displayed

Conditions: Reproducible in all the browsers(Chrome, FF and IE)

Workaround: None

Further Problem Description:

Defect Number: CSCvq47995

Component: template

Severity: 3

Headline: Stats icon missing for external CVP Reporting server

Symptom: Stats icon missing for CVP Reporting server

Conditions: Add CVP Reporting server as external machine

Workaround: None

Further Problem Description:

Defect Number: CSCvq54170

Component: dbconfig

Severity: 3

Headline: PS deletion should check for machines membership in Sip server group

Symptom: Ps deletion fails

Conditions: When PS member is part of Sip server group

Workaround: Remove sip server group membership and try to delete PS

Further Problem Description:

Defect Number: CSCvq62990

Component: dbconfig

Severity: 3

Headline: CVP DNIS API accepts more than 32 characters in each DNIS

Symptom: CVP DNIS API accepts more than 32 characters in each DNIS

Conditions: CVP DNIS API

Workaround: None

Further Problem Description:

Defect Number: CSCvq63352

Component: web.config.api

Severity: 3

Headline: Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory

Symptom: Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory

Conditions:

Workaround:

Further Problem Description:

Defect Number: CSCvq64857

Component: dbconfig

Severity: 3

Headline: Deletion of single DN using Bulk Job Deletion works however failed message is thrown.

Symptom: Job to delete single Dialed Number using Bulk Job from 'Manage Bulk Job' fails.

Conditions: When we try to delete single Dialed Number using Bulk Job from 'Manage Bulk Job'.

Workaround: None.

Further Problem Description:

Defect Number: CSCvq85125

Component: web.config.ui

Severity: 3

Headline: Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed

Symptom: Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed

Conditions: In case of NAM(Deprecated) and NamRogger(Deprecated) When the user switches to this deployment , Webadmin gets stuck at Loading for long time . After some 15 mins , Page recovers and post that all looks good except Inventory page which says the below error: "The requested page cannot be displayed.Contact the System Administrator if the problem persists" If NAm is out of support then we can remove these deployments from the list else this have to be fixed .

Workaround: None

Further Problem Description:

Defect Number: CSCvr72636

Component: web.config.ui

Severity: 3

Headline: SSO supervisors gets blank screen when SPOG page is refreshed

Symptom: The SSO supervisor logs into the spog console. They gets a blank page on the browser when the SPOG console is refreshed

Conditions: Supervisor login with SSO

Workaround: Clear the cache and re-login to CCEAdmin

Further Problem Description:

Defect Number: CSCvn71946

Component: dbconfig

Severity: 4

Headline: Advanced search for IP Address in inventory throws an internal server error

Symptom: Internal server error seen when IP address advanced search in done in PCCE 4k/12k inventory page

Conditions: PCCE 4k/12k inventory page IP address advanced search

Workaround:

Further Problem Description:

Defect Number: CSCvn78580

Component: dbconfig

Severity: 4

Headline: Minor alignment issues in IE

Symptom: Minor alignment issues observed in SPOG with no functional impact

Conditions: Observed with Internet Explorer and in some specific pages like InfraStructure→Device Config->IVR, Infrastructure → Peripheral gateway, Org Setup→ Business Hour

Workaround: None

Further Problem Description:

Defect Number: CSCvo35666

Component: dbconfig

Severity: 4

Headline: PCCE: domain admin can still see removed tools from config manager

Symptom: Config Manager shows some tools which are removed

Conditions: Observed with Region Editor Tool

Workaround:

Further Problem Description: The "Region Editor" tool should not be accessible from config manager since it has been removed from the tools list starting 11.x. ICM-Config/Setup admin can still view the tool if they are NOT a PCCE CCEAdmin. In PCCE, Tools > Miscellaneous Tools > Deleted Objects. — is the only tool which is officially supported using Config manager in PCCE. Everything else needs to be configured from the PCCE CCEAdmin page and should not be visible in config manager.

Defect Number: CSCvo61941

Component: dbconfig

Severity: 4

Headline: ECE Database Server is referred as services server in edit page of the inventory

Symptom: ECE Database Server is referred as services server in edit page of the inventory

Conditions: None

Workaround: None

Further Problem Description:

Defect Number: CSCvo94307

Component: dbconfig

Severity: 4

Headline: Filter DN to Label Mapping option in PG Explorer for CUCM PG ( PCCE 4k/12k )

Symptom: The PG Explorer tool under Configuration Manager allows the "Dialed Number/Label map" configuration to be enabled for the routing clients, even though they are not supported in PCCE deployments.

Conditions: When accessing the Routing Client tab in PG Explorer, while the deployment type is set to Packaged CCE 2k / 4k / 12k deployment types.

Workaround: Do not configure anything other than "Do not use DN/Label map" option under the "Routing Client" tab in PG Explorer.

Further Problem Description:

Defect Number: CSCvp28327

Component: dbconfig

Severity: 4

Headline: Choosing "Agent State after RONA" to "Ready" in PCCE Desk Settings trigger System validation alert.

Validation Alert Presented to Customer
Symptom: PCCE Validation Alert: Agent Desk Settings: Ring No Answer Times must not be set

Conditions: If you select "Agent State after RONA" to READY, it updates RingNoAnswerTime to 120 in PCCE and System validation rule have alert.

Workaround: System Validation Alert can be ignored.

Further Problem Description: Agent State post RONA to READY, updates RNA Timer to 120 in PCCE and System validation rule alert

Defect Number: CSCvp36907

Component: doc

Severity: 4

Headline: Application gateway gadget OLH incorrect about support for IP address change

Symptom: Support for IP address change in Application gateway gadget is incorrectly documentation in the OLH

Conditions: Observed only in the OLH of the Application gateway gadget

Workaround: None

Further Problem Description:

Defect Number: CSCvp37039

Component: template

Severity: 4

Headline: Not able to add users to ScriptAdmin role

Symptom: cceadmin -> roles -> scriptadmin

Conditions: Refresh Default roles

Workaround: Refreshing the default roles in DB for script admin

Further Problem Description:

Defect Number: CSCvp48558

Component: dbconfig

Severity: 4

Headline: No scrolling for sites in IVR Filetransfer screen if there are more sites

Symptom: No scrolling for sites in IVR Filetransfer screen if there are more sites

Conditions: If there are more number of sites in the system

Workaround: None

Further Problem Description:

Defect Number: CSCvp48927

Component: web.config.ui

Severity: 4

Headline: ALL-LANG: UCCE/PCCE WebAdmin: Calendar and time are not localized in Business Hours menu

$$PREFCS
Symptom:

Conditions: Unified CCE Version : 12.5.1.0.0.164, LanguagePack12_5_1.exe dated 25.04.2019 + localized OS

Workaround: n/a

Further Problem Description:

Defect Number: CSCvq13988

Component: dbconfig

Severity: 4

Headline: database transaction failed error shown to user if we use same value(case sensitive) in Username

Symptom: database transaction failed error shown to user

Conditions: when we use same username in case sensitive

Workaround: None

Further Problem Description:

Defect Number: CSCvq14472

Component: dbconfig

Severity: 6

Headline: ECCPayload API does not work in Packaged CCE deployments despite the API guide claiming support

Symptom: ECCPayload API as documented in the Cisco Packaged Contact Center Enterprise Developer Reference guide, does not work. An HTTP Status / Error code of 403 (Forbidden) gets returned as a response, to the API request.

Conditions: When deployment type is set to PCCE 2000/ 4000 / 12000 agents or Lab mode deployment type using the CCE web administration tool

Workaround: None

Further Problem Description:

Obtaining Documentation

You can access current Cisco documentation on the Support pages at the following sites:

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We appreciate your comments.

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