This document provides installation instructions for Unified CCE 12.0(1) ES82. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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It is mandatory to install ES37 before installing this ES.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES82 on these Unified CCE components:
Do not install this engineering special on any of the components other than the following:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES82.
Caveats in this section are ordered by Unified CCE component, severity and then identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvs77161 | 2 | aw.tools | Domain manager and PG Install cannot verify OU(Organization Unit) |
| CSCvy35697 | 3 | aw.tools | CCEAdmin pages are blank after login when the user's display name contains Cyrillic symbols |
Caveats are ordered by severity then defect number.
Defect Number: CSCvs77161
Component: aw.tools
Severity: 2
Headline: Domain manager and PG Install cannot verify OU
Defect Number: CSCvy35697
Component: aw.tools
Severity: 3
Headline: CCEAdmin pages are blank after login when the user's display name contains Cyrillic symbols
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvn33915 | 3 | aw.tools | Support needed for "UPN SUFFIX" Accounts with Default Domain Name configured |
| CSCvr51665 | 3 | aw.tools | Unable to promote agents to supervisor - User object Not reachable |
| CSCvs56604 | 3 | aw.tools | Unable to Promote an SSO agent to Supervisor |
| CSCvs59785 | 4 | aw.tools | AgentExplorer crash with supervisor creation when User is created with different sam and upn name |
| CSCvs59403 | 3 | tools | Websetup and CCEAdmin login delay ~30 mins |
| CSCvr49057 | 3 | tools | SAM account is not considered when UPN check fails from CCE web admin page and websetup |
| CSCvn99825 | 2 | dbconfig | CVP server deploy fails while creating remote site when CVP hostname is given |
| CSCvo46854 | 2 | dbconfig | ECE goes OOS when the department is getting created |
| CSCvo78127 | 2 | dbconfig | SipServerGroup issues |
| CSCvp03348 | 2 | dbconfig | unable to create main site in PCCE 12k. |
| CSCvp11040 | 2 | dbconfig | Dialed Number Bulk DELETE does not work in PCCE 4K/12K |
| CSCvp18469 | 2 | dbconfig | Internal server error seen when trying to open SPOG miscellaneous page |
| CSCvp20817 | 2 | dbconfig | Remote Network Routing in Router gets disabled while creating new peripheral set |
| CSCvp28792 | 2 | dbconfig | Fresh Install wizard throws error for ESXi C240 M4 servers for PCCE 2K |
| CSCvp37092 | 2 | dbconfig | Gateway IPaddress to Hostname mapping creates problem while adding gateway in device configuration |
| CSCvp47242 | 2 | dbconfig | Router Public Interfaces are getting changed during Peripheral Set creation/deletion |
| CSCvp47032 | 2 | dbconfig | More validations needs to be added during peripheral set deletion in PCCE 4k/12k deployment |
| CSCvp57531 | 2 | dbconfig | Enable Database Routing in Router gets disabled while creating/deleting Peripheral set |
| CSCvp58853 | 2 | dbconfig | ECE goes OUT_OF_SYNC when agent password does not comply with the password policy |
| CSCvp59306 | 2 | dbconfig | Can not create Dial Number when we have same peripheral set name across sites |
| CSCvp60962 | 2 | dbconfig | Principal AW health status stays as ERROR when diag portal service starts after Tomcat service |
| CSCvp64750 | 2 | dbconfig | Tomcat crash observed while handling config transactions |
| CSCvp76696 | 2 | dbconfig | Default Config Creation in Social Miner fails while adding SM to cce inventory |
| CSCvp89228 | 2 | dbconfig | PCCE SPOG missing default route configuration on CVP |
| CSCvq12348 | 2 | dbconfig | Departmental Administrator not allowed to create agent or enable Email & Chat support |
| CSCvq67966 | 2 | dbconfig | ECE goes out of sync when we perform Agent Update operation |
| CSCvq88066 | 2 | dbconfig | PCCE v12 Supervisor re-skilling agent/skills page blank after installing ES21 |
| CSCvr90903 | 2 | dbconfig | HDS disk size needs to updated for PCCE deployment |
| CSCvn77418 | 2 | dbconfig | Incorrect error thrown on deleting gateways associated with location |
| CSCvn77421 | 2 | dbconfig | IdS is reporting incorrect status in SPOG UI |
| CSCvn78159 | 2 | dbconfig | In SPEC based deployment, status rules do not run |
| CSCvr51613 | 2 | dbconfig | PCCE 4K/12K CVVB Inventory Import Fails |
| CSCvs42013 | 2 | dbconfig | Media Server orchestration failing |
| CSCvp96392 | 2 | dbconfig | CVP goes out of sync while adding gateway to locations |
| CSCvs23301 | 2 | dbconfig | PCCE 12k Agent bulk creation aborted due to congestion |
| CSCvn78163 | 3 | dbconfig | Campaign Skill group Search Pop-over is not working as expected |
| CSCvn82112 | 3 | dbconfig | DeploymentSettings and SignOut Ui issues in Fresh Install |
| CSCvn92277 | 3 | dbconfig | enforce wrapup code missing for PCCE 12.0 |
| CSCvo15059 | 3 | dbconfig | Inconsistent behavior for 'Cancel' button click in Device Configuration UI |
| CSCvo28848 | 3 | dbconfig | Run time status rules task is failing-for PCCE spec based hardware |
| CSCvo45192 | 3 | dbconfig | PG explorer marks entries as modified during normal traversal |
| CSCvo59157 | 3 | dbconfig | PCCC 12.0 SIP Header Passing to ICM should not require parameter |
| CSCvo61931 | 3 | dbconfig | Updating an ECE Agent with same screenName, ECE goes to out-of-sync |
| CSCvo66492 | 3 | dbconfig | SPOG ECE Agent Screen Name does not allow spaces |
| CSCvo85717 | 3 | dbconfig | Post Call Survey DN limit needs to be updated in PCCE 2k deployment |
| CSCvo98128 | 3 | dbconfig | Disable Routing Client names in PG Explorer (UCM , VRU , MR PG) for PCCE deployment |
| CSCvp11036 | 3 | dbconfig | Unable to create Agents and AgentTeam using bulk job in PCCE 4K/12K |
| CSCvn79565 | 3 | dbconfig | Campaign Multi-edit popup and contacts template issues |
| CSCvp20793 | 3 | dbconfig | Not able to delete Peripheral set under certain conditions |
| CSCvp21111 | 3 | dbconfig | Device Hostname is truncated with an Error message in CVP Stats dialog |
| CSCvp28803 | 3 | dbconfig | PCCE Fresh Install wizard is displaying PCCE 4K and 12K deployment types |
| CSCvp36895 | 3 | dbconfig | Roles are not loading in Administrator gadget |
| CSCvp38942 | 3 | dbconfig | PCCE disk size validation should be relaxed to include sizing consideration for Outbound Database |
| CSCvp47136 | 3 | dbconfig | Transferable Files File Upload API endpont has to be changed |
| CSCvp66880 | 3 | dbconfig | Custom Role user gets all Navigation menu's in cceadmin |
| CSCvp68561 | 3 | dbconfig | Gateway deletion from inventory should not happen when it is mapped in CVP device configuration |
| CSCvp83276 | 3 | dbconfig | PCCE Machine Limits need correction |
| CSCvp86341 | 3 | dbconfig | ECE Differential sync fails under certain condition |
| CSCvp86346 | 3 | dbconfig | populateExternalPageFeaturesFromCodes message filling up Tomcat logs |
| CSCvp93416 | 3 | dbconfig | Registration of Context Service shows undefined |
| CSCvp98507 | 3 | dbconfig | ECE Agent created using Bulk job do not get propagated to ECE. |
| CSCvq00400 | 3 | dbconfig | Failed to retrieve placement of external page when card with no menu's exists in between |
| CSCvq06932 | 3 | dbconfig | Providing wrong credentials while selecting Principal AW from CCEAdmin does not throw error |
| CSCvq12588 | 3 | dbconfig | In PCCE 4K,In IE browser, Sync Staus layout is broken in Inventory |
| CSCvq27469 | 3 | dbconfig | Inventory and Features page not loading post Contact Director deployment set |
| CSCvq32445 | 3 | dbconfig | SPOG UI: Inventory alerts rules messages are truncated in the middle and not understandable. |
| CSCvq33205 | 3 | dbconfig | If External machine name contains a long string, name is coming out of the delete popover in IE |
| CSCvq35784 | 3 | dbconfig | Help icon is missing in New Site dialog in IE browser |
| CSCvq46558 | 3 | dbconfig | 'Select All' option is deselected in Departments summary view |
| CSCvq54170 | 3 | dbconfig | PS deletion should check for machines membership in Sip server group |
| CSCvq62990 | 3 | dbconfig | CVP DNIS API accepts more than 32 characters in each DNIS |
| CSCvq64857 | 3 | dbconfig | Deletion of single DN using Bulk Job Deletion works however failed message is thrown |
| CSCvr99898 | 3 | dbconfig | PCCE 12K inventory does not show more than 45 vm |
| CSCvq99289 | 3 | dbconfig | PCCE alert: MR PIM and node manager trace level warning |
| CSCvs08501 | 3 | dbconfig | Regular Hours table data is missing in Business Hours in IE browser |
| CSCvs60065 | 3 | dbconfig | PCCE cuic sync sets OutOfSyncTimestamp to 1970 |
| CSCvr51586 | 3 | dbconfig | PCCE 4K/12K PG 1, 2 and 3 are not deleted via the Inventory Import Revert Tasks |
| CSCvs17596 | 3 | dbconfig | CCEAdmin does not show peripheral value of Agent in UCCE 4k deployment |
| CSCvs36134 | 3 | dbconfig | Bulk Update or Create of an Agent is failing with error "team name is required and cannot be empty" |
| CSCvs33853 | 3 | dbconfig | SPOG Campaign Download all Contacts option not working |
| CSCvs21511 | 3 | dbconfig | PCCE 12K: HDS fails to register to SSO mode |
| CSCvs41738 | 3 | dbconfig | Unable to create Dialed Number for Remote site in PCCE 4k Bulk Job |
| CSCvs32861 | 3 | dbconfig | Only first AW credentials are used to setup PCCE4k/12k deployment |
| CSCvq03314 | 3 | dbconfig | Not able to create agents belonging to departments in PCCE4k / 12k deployments |
| CSCvs13583 | 3 | dbconfig | Unable to add Administrator in System Default role using Role Gadget. |
| CSCvr72278 | 3 | dbconfig | Agent Teams deleted in PCCE 12.0 are not deleting the corresponding teams in CUIC |
| CSCvs24355 | 3 | dbconfig | PCCE 4K/12K deployment does not list System Options under Outbound option menu |
| CSCvr17986 | 3 | dbconfig | PCS dialnumbers are not considered in Capacityrule when "PCS EnabledDialedNumberPatterns" configured |
| CSCvs64183 | 3 | dbconfig | CCE Administration Registration Failure |
| CSCvs31166 | 3 | dbconfig | In IE browser, Sync dialog is not opened on clicking Sync icon |
| CSCvs77949 | 3 | dbconfig | Agents with TraceON enabled for 12k is 400 in Doc vs 100 in System Capacity (pcce webadmin) |
| CSCvs45079 | 4 | dbconfig | FTP password is visible in the logs |
| CSCvn71946 | 4 | dbconfig | Advanced search for IP Address in inventory throws an internal server error |
| CSCvn78580 | 4 | dbconfig | Minor alignment issues in IE |
| CSCvo35666 | 4 | dbconfig | PCCE: domain admin can still see removed tools from config manager |
| CSCvo61941 | 4 | dbconfig | ECE Database Server is referred as services server in edit page of the inventory |
| CSCvo94307 | 4 | dbconfig | Filter DN to Label Mapping option in PG Explorer for CUCM PG ( PCCE 4k/12k ) |
| CSCvp28327 | 4 | dbconfig | Choosing "Agent State after RONA" to "Ready" in PCCE Desk Settings trigger System validation alert. |
| CSCvp48558 | 4 | dbconfig | No scrolling for sites in IVR Filetransfer screen if there are more sites |
| CSCvq13988 | 4 | dbconfig | database transaction failed error shown to user if we use same value(case sensitive) in Username |
| CSCvu62776 | 4 | dbconfig | Max of 33 Agents can be reskilled in one time |
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