This document provides installation instructions for Unified CCE 12.0(1) ES97. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.0(1) ES97 on these Unified CCE components:
Do not install this engineering special on any components other than:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.0(1) ES97.
Caveats in this section are ordered by Unified CCE component, severity, and then identifier.
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvo28609 | 3 | outbound | Querying the unifiedconfig API with refURL fails because of the negative seed value |
Caveats are ordered by severity, then by defect number.
Defect Number: CSCvo28609
Component: outbound
Severity: 3
Headline: Querying the unifiedconfig API with refURL fails because of the negative seed value
Symptom:
Querying contacts from the dialing list that were imported on the Side B logger via the Outbound API fails.
Conditions:
Outbound API
Importing and querying contacts with Outbound High Availability and replication enabled.
Workaround:
Disable Outbound Option High Availability, and limit activity to the Side A logger.
Further Problem Description:
| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCvv21519 | 3 | dbconfig | CUIC user group membership revoked for bulk user during PCCE sync |
| CSCvp37522 | 3 | dbconfig | Left navigation icons of Unified CCE admin UI appears even after failure of Fresh Install wizard |
| CSCvz64032 | 3 | web.config.ui | Okta IdP: Unified CCE Admin gadgets do not load for SSO users after re-logins |
| CSCvn71946 | 4 | dbconfig | Advanced search for IP Address in inventory throws an internal server error |
| CSCvn77418 | 3 | dbconfig | Incorrect error thrown on deleting gateways associated with location |
| CSCvn77421 | 3 | dbconfig | IdS is reporting incorrect status in SPOG UI |
| CSCvn78159 | 3 | dbconfig | In SPEC based deployment, status rules do not run. |
| CSCvn78163 | 3 | dbconfig | Campaign Skill group Search Pop-over is not working as expected |
| CSCvn78578 | 3 | web.config.ui | Performing full sync/differed sync from non primary AW fails with no indication |
| CSCvn78580 | 4 | dbconfig | Minor alignment issues in IE |
| CSCvn79565 | 3 | dbconfig | Campaign Multi-edit popup and contacts template issues |
| CSCvn82112 | 3 | dbconfig | DeploymentSettings and SignOut Ui issues in Fresh Install |
| CSCvn92277 | 3 | dbconfig | enforce wrapup code missing for PCCE 12.0 |
| CSCvn99825 | 2 | dbconfig | CVP server deploy fails while creating remote site when CVP hostname is given |
| CSCvo15059 | 3 | dbconfig | Inconsistent behavior for 'Cancel' button click in Device Configuration UI |
| CSCvo28848 | 3 | dbconfig | Run time status rules task is failing-for PCCE spec based harware |
| CSCvo35666 | 4 | dbconfig | PCCE: domain admin can still see removed tools from config manager |
| CSCvo45192 | 3 | dbconfig | PG explorer marks entries as modified during normal traversal |
| CSCvo46854 | 2 | dbconfig | ECE goes OOS when the department is getting created |
| CSCvo59157 | 3 | dbconfig | PCCC 12.0 SIP Header Passing to ICM should not require parameter |
| CSCvo61931 | 3 | dbconfig | Updating an ECE Agent with same screenName, ECE goes to out-of-sync |
| CSCvo61941 | 4 | dbconfig | ECE Database Server is referred as services server in edit page of the inventory |
| CSCvo66492 | 3 | dbconfig | SPOG ECE Agent Screen Name does not allow spaces |
| CSCvo78127 | 2 | dbconfig | SipServerGroup issues |
| CSCvo85717 | 3 | dbconfig | Post Call Survey DN limit needs to be updated in PCCE 2k deployment |
| CSCvo94307 | 4 | dbconfig | Filter DN to Label Mapping option in PG Explorer for CUCM PG ( PCCE 4k/12k ) |
| CSCvo98128 | 3 | dbconfig | Disable Routing Client names in PG Explorer (UCM , VRU , MR PG) for PCCE deployment |
| CSCvp03348 | 2 | dbconfig | unable to create main site in PCCE 12k. |
| CSCvp11036 | 3 | dbconfig | Unable to create Agents and AgentTeam using bulk job in PCCE 4K/12K |
| CSCvp11040 | 2 | dbconfig | Dialed Number Bulk DELETE does not work in PCCE 4K/12K |
| CSCvp18469 | 2 | dbconfig | Internal server error seen when trying to open SPOG miscellaneous page |
| CSCvp20793 | 3 | dbconfig | Not able to delete Peripheral set under certain conditions |
| CSCvp20817 | 2 | dbconfig | Remote Network Routing in Router gets disabled while creating new peripheral set |
| CSCvp21111 | 3 | dbconfig | Device Hostname is truncated with an Error message in CVP Stats dialog |
| CSCvp28327 | 4 | dbconfig | Choosing "Agent State after RONA" to "Ready" in PCCE Desk Settings trigger System validation alert. |
| CSCvp28792 | 2 | dbconfig | Fresh Install wizard throws error for ESXi C240 M4 servers for PCCE 2K |
| CSCvp28803 | 3 | dbconfig | PCCE Fresh Install wizard is displaying PCCE 4K and 12K deployment types |
| CSCvp30895 | 2 | dbconfig | In PCCE 4K/12K, Capacity Info is Wrongly calculated for SkillGroups and other Config items |
| CSCvp32924 | 2 | dbconfig | checkIfPeripheralConfigurationChanged & getECEHosts tasks fails with NullPointer exception |
| CSCvp34995 | 3 | web.config.ui | Unable to Add 20 Custom Gateways if Remote ICM is Configured |
| CSCvp36895 | 3 | dbconfig | Roles are not loading in Administrator gadget |
| CSCvp36973 | 3 | web.config.ui | PCCE SPOG Specific Navigation Menu's made available for UCCE |
| CSCvp37092 | 2 | dbconfig | Gateway IPaddress to Hostname mapping creates problem while adding gateway in device configuration |
| CSCvp38942 | 3 | dbconfig | PCCE disk size validation should be relaxed to include sizing consideration for Outbound Database |
| CSCvp47032 | 2 | dbconfig | More validations needs to be added during peripheral set deletion in PCCE 4k/12k deployment |
| CSCvp47136 | 3 | dbconfig | Transferable Files File Upload API endpont has to be changed |
| CSCvp47242 | 2 | dbconfig | Router Public Interfaces are getting changed during Peripheral Set creation/deletion |
| CSCvp48558 | 4 | dbconfig | No scrolling for sites in IVR Filetransfer screen if there are more sites |
| CSCvp48927 | 4 | web.config.ui | ALL-LANG: UCCE/PCCE WebAdmin: Calendar and time are not localized in Business Hours menu |
| CSCvp57531 | 2 | dbconfig | Enable Database Routing in Router gets disabled while creating/deleting Peripheral set |
| CSCvp58853 | 2 | dbconfig | ECE goes OUT_OF_SYNC when agent password does not comply with the password policy |
| CSCvp59306 | 2 | dbconfig | Can not create Dial Number when we have same peripheral set name across sites |
| CSCvp60962 | 2 | dbconfig | Principal AW health status stays as ERROR when diag portal service starts after Tomcat service |
| CSCvp64750 | 2 | dbconfig | Tomcat crash observed while handling config transactions |
| CSCvp66880 | 3 | dbconfig | Custom Role user gets all Navigation menu's in cceadmin |
| CSCvp68561 | 3 | dbconfig | Gateway deletion from inventory should not happen when it is mapped in CVP device configuration |
| CSCvp76696 | 2 | dbconfig | Default Config Creation in Social Miner fails while adding SM to cce inventory |
| CSCvp83276 | 3 | dbconfig | PCCE Machine Limits need correction |
| CSCvp86341 | 3 | dbconfig | ECE Differential sync fails under certain condition |
| CSCvp86346 | 3 | dbconfig | populateExternalPageFeaturesFromCodes message filling up Tomcat logs |
| CSCvp89228 | 2 | dbconfig | PCCE SPOG missing default route configuration on CVP |
| CSCvp93416 | 3 | dbconfig | Registration of Context Service shows undefined |
| CSCvp96392 | 2 | dbconfig | CVP goes out of sync while adding gateway to locations |
| CSCvp98507 | 3 | dbconfig | ECE Agent created using Bulk job do not get propagated to ECE. |
| CSCvq00400 | 3 | dbconfig | Failed to retrieve placement of external page when card with no menu's exists in between |
| CSCvq03314 | 3 | dbconfig | Not able to create agents belonging to departments in PCCE4k / 12k deployments |
| CSCvq06932 | 3 | dbconfig | Providing wrong credentials while selecting Principal AW from CCEAdmin does not throw error |
| CSCvq12348 | 2 | dbconfig | Departmental Administrator not allowed to create agent or enable Email & Chat support |
| CSCvq12588 | 3 | dbconfig | In PCCE 4K,In IE browser, Sync Staus layout is broken in Inventory |
| CSCvq13988 | 4 | dbconfig | database transaction failed error shown to user if we use same value(case sensitive) in Username |
| CSCvq14472 | 6 | dbconfig | ECCPayload API does not work in Packaged CCE deployments despite the API guide claiming support |
| CSCvq27469 | 3 | dbconfig | Inventory and Features page not loading post Contact Director deployment set |
| CSCvq32445 | 3 | dbconfig | SPOG UI: Inventory alerts rules messages are truncated in the middle and not understandable. |
| CSCvq33205 | 3 | dbconfig | If External machine name contains a long string, name is coming out of the delete popover in IE |
| CSCvq35784 | 3 | dbconfig | Help icon is missing in New Site dialog in IE browser |
| CSCvq44602 | 3 | web.config.ui | CCEadmin always uses credentials of first CUCM in case of main site and remote site deployment |
| CSCvq45077 | 3 | web.config.ui | MR PG's not available under the configuration in UCCE Admin for SocialMiner (HCS 2K) |
| CSCvq46558 | 3 | dbconfig | 'Select All' option is deselected in Departments summary view |
| CSCvq54170 | 3 | dbconfig | PS deletion should check for machines membership in Sip server group |
| CSCvq62990 | 3 | dbconfig | CVP DNIS API accepts more than 32 characters in each DNIS |
| CSCvq64857 | 3 | dbconfig | Deletion of single DN using Bulk Job Deletion works however failed message is thrown. |
| CSCvq67966 | 2 | dbconfig | ECE goes out of sync when we perform Agent Update operation |
| CSCvq85125 | 3 | web.config.ui | Switching to NAM(Deprecated) stuck at loading for long and after Inventory not displayed |
| CSCvq88066 | 2 | dbconfig | PCCE v12 Supervisor re-skilling agent/skills page blank after installing ES21 |
| CSCvq99289 | 3 | dbconfig | PCCE alert: MR PIM and node manager trace level warning |
| CSCvr05766 | 3 | web.config.ui | Online help missing on SingleSignon(SSO) Page of Webadmin |
| CSCvr17986 | 3 | dbconfig | PCS dialnumbers are not considered in Capacityrule when "PCS EnabledDialedNumberPatterns" configured |
| CSCvr33101 | 3 | web.config.ui | Unable to set trace levels from secondary AW for Log Collection in PCCE 2K Deployment |
| CSCvr49943 | 3 | web.config.ui | Unable to save CUIC/IDS/Livedata config / incorrect error message |
| CSCvr51586 | 3 | dbconfig | PCCE 4K/12K PG 1, 2 and 3 are not deleted via the Inventory Import Revert Tasks |
| CSCvr51613 | 2 | dbconfig | PCCE 4K/12K CVVB Inventory Import Fails |
| CSCvr72278 | 3 | dbconfig | Agent Teams deleted in PCCE 12.0 are not deleting the corresponding teams in CUIC |
| CSCvr72636 | 3 | web.config.ui | SSO supervisors gets blank screen when SPOG page is refreshed |
| CSCvr81939 | 3 | web.config.ui | In Dialed Number gadget, incorrect Routing Types are shown for MR Peripherals |
| CSCvr90903 | 2 | dbconfig | HDS disk size needs to updated for PCCE deployment |
| CSCvr99317 | 3 | dbconfig | PCCE deployment setting throws unknown error suggesting tomcat possibly not running |
| CSCvr99898 | 3 | dbconfig | PCCE 12K inventory does not show more than 45 vm |
| CSCvs08501 | 3 | dbconfig | Regular Hours table data is missing in Business Hours in IE browser |
| CSCvs12341 | 2 | dbconfig | SSO component registration is failing for CUIC subscribers in PCCE 4K deployment |
| CSCvs13583 | 3 | dbconfig | Unable to add Administrator in System Default role using Role Gadget. |
| CSCvs17596 | 3 | dbconfig | CCEAdmin does not show peripheral value of Agent in UCCE 4k deployment |
| CSCvs21205 | 3 | dbconfig | PCCE 4k/12K has limited persistent ECC variables as 5 |
| CSCvs21511 | 3 | dbconfig | PCCE 12K: HDS fails to register to SSO mode |
| CSCvs23301 | 2 | dbconfig | PCCE 12k Agent bulk creation aborted due to congestion |
| CSCvs24355 | 3 | dbconfig | PCCE 4K/12K deployment does not list System Options under Outbound option menu |
| CSCvs24809 | 3 | dbconfig | PCCE deployment enforcing tempdb size to 5000 MB |
| CSCvs25265 | 2 | dbconfig | Peripheral set capacity rules creation is not working |
| CSCvs31166 | 3 | dbconfig | In IE browser, Sync dialog is not opened on clicking Sync icon |
| CSCvs32861 | 3 | dbconfig | Only first AW credentials are used to setup PCCE4k/12k deployment |
| CSCvs33853 | 3 | dbconfig | SPOG Campaign Download all Contacts option not working |
| CSCvs36134 | 3 | dbconfig | Bulk Update or Create of an Agent is failing with error "team name is required and cannot be empty" |
| CSCvs41738 | 3 | dbconfig | Unable to create Dialed Number for Remote site in PCCE 4k Bulk Job |
| CSCvs41895 | 1 | dbconfig | PCCE4k: CUCM subscribers are auto discovered while performing inventory update on CM publisher |
| CSCvs42013 | 2 | dbconfig | Media Server orchestration failing |
| CSCvs45079 | 4 | dbconfig | FTP password is visible in the logs |
| CSCvs60065 | 3 | dbconfig | PCCE cuic sync sets OutOfSyncTimestamp to 1970 |
| CSCvs64183 | 3 | dbconfig | CCE Administration Registration Failure |
| CSCvs77189 | 2 | web.config.ui | Cannot Switch to HCS 4K Deployment if Total Dialed Numbers on All CVP Route Clients Exceeds 4000 |
| CSCvs77716 | 3 | dbconfig | Inventory update for machine fails with UCCE_HCS_2K error until Tomcat is restarted |
| CSCvs77949 | 3 | dbconfig | Agents with TraceON enabled for 12k is 400 in Doc vs 100 in System Capacity (pcce webadmin) |
| CSCvs96235 | 3 | dbconfig | PCCE exeeded configuration limit should not trigger Service Busy state |
| CSCvt07963 | 5 | dbconfig | [VPAT Observation] Keyboard visual focus is not visible on some elements |
| CSCvt09634 | 3 | dbconfig | PCCE 4K/12K day 1 validations are not exercised for both Main Site and Remote Sites |
| CSCvt60373 | 3 | dbconfig | Alerts status is showing as greyed out in PCCE2K |
| CSCvt65656 | 3 | dbconfig | Database API Exceptions are not handled during PCCE 4K/12K fresh install |
| CSCvt65662 | 3 | dbconfig | NullPointerException during PCCE 4K/12K fresh install when Rogger is simplexed in the CSV |
| CSCvt73896 | 3 | dbconfig | Overview page is blank in non PCCE deployment (like UCCE and HCS) in 12.0 ES37 |
| CSCvt75129 | 3 | dbconfig | MR PG Peripheral,Routing Client name inconsistency for Core and Remote site causes validation errors |
| CSCvt98567 | 3 | dbconfig | Need to update System Validations in PCCE 2K. Only one of Type 2 and Type 10 Network VRUs allowed |
| CSCvt98590 | 3 | dbconfig | Unable to create more than one Application Instance in PCCE 2K |
| CSCvu09271 | 4 | dbconfig | PG VM shows incorrect alarm related to Dialer process even when it is active |
| CSCvu12137 | 3 | dbconfig | Error alert is observed for MR PG in PCCE CCEAdmin Inventory page |
| CSCvu25431 | 6 | dbconfig | SytemAdmin and ConfigAdmin Role update not happening during startup. |
| CSCvu62776 | 4 | dbconfig | Max of 33 Agents can be reskilled in one time |
| CSCvu85364 | 3 | dbconfig | Tomcat exits with "Unrecoverable database error" |
| CSCvu90562 | 3 | dbconfig | IDS_SECONDARY_REF is set to CUIC Publisher machine in PCCE 4K /12K deployments |
| CSCvv21519 | 3 | dbconfig | CUIC user group membership revoked for bulk user during PCCE sync |
| CSCvy31427 | 4 | router | New file import with updated timings for existing special hours fails |
| CSCvp19303 | 3 | template | DataCenter based sorting is not working in DialNumber page |
| CSCvq47995 | 3 | template | Stats icon missing for external CVP Reporting server |
| CSCvp37039 | 4 | template | Not able to add users to ScriptAdmin role |
| CSCvq03677 | 2 | web.config.api | PCCE2k: LD remains in UNAVAILABLE as login failed for user 'livedatauser' created by PCCE |
| CSCvq07040 | 2 | web.config.api | CUIC Out-of-Sync post failover operation in the PCCE2k-SPOG inventory |
| CSCvs40373 | 2 | web.config.api | Existing Agents Unable to be Enabled for ECE After Application of PCCE ES34 |
| CSCvq27248 | 3 | web.config.api | Supporting ECC API deficient in UCCE deployments |
| CSCvq33281 | 3 | web.config.api | PCCE2K-SPOG: Miscalculation/Representation of Total Alerts in the Inventory (Build #288) |
| CSCvq63352 | 3 | web.config.api | Alert on the Router Configuration for enabling the Application Gateway using WebSetup in Inventory |
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