This document provides
installation instructions for Unified CCE 12.5(1) ES11. It also contains a list
of Unified CCE issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent Unified CCE
behavior.
This document contains
these sections:
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This
Engineering Special patch includes:
·
Defect Fixes Backporting
Details
mentioned below.
12.5(1)
This section lists the
Unified CCE components on which you can and cannot install this engineering
special.
You need to install Unified
CCE 12.5(1) ES11 on these Unified CCE components:
Do not install this engineering
special on any components other than following components:
1. Using the ICM Service Control, stop all the ICM services running on the system.
2. Launch the Installer provided for ES11 and follow the instructions on the screen.
3. Check the version of tomcat installed by running <ICM HOME>\tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps
4. Using the ICM Service Control, start all ICM services again.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
Note: You can view more information on
and track individual Unified CCE defects using the Cisco Bug Search tool,
located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats
specifically resolved by Unified CCE 12.5(1) ES11.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvs56604 |
3 |
aw.tools |
Unable
to Promote an SSO agent to Supervisor |
Caveats are ordered by severity then defect number.
Defect Number: CSCvs56604
Component: aw.tools
Severity: 3
Headline: Unable to Promote an SSO agent to Supervisor
Symptom:
Unable to Promote a "Single sign on" agent to Supervisor
Conditions: We have demoted a supervisor to Agent to disable Single sign on
and test a call flow for cloudcherry Then we have
enabled Single sign on and trying to renable the
supervisor but it fails with below error "Although the agent's login name
is allowed by CCE , it is not valid for a supervisor . This agent cannot be a
supervisor" But this is working in a particular sequence . Enable
Supervisor first and enable Single sign on then Save . If we try other way
around also it doesn't work(i.e., Enable Single sign on first then enable
Supervisor and Save)
Workaround: Enable Supervisor first and enable Single sign on then Save .
Further Problem Description: Demote a supervisor to Agent to disable Single
sign on , Then re-enable Single sign on and re enable the supervisor
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