About this Document


This document provides installation instructions for Unified CCE 12.5(1) ES144. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE 12.5(1) ES144 provides integration support to Packaged CCE 12.5(1) with

This ES is mandatory before upgrading CVPs or VVBs to 12.6(2).

Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES144 on these Unified CCE components:

Note: You must install this engineering special before upgrading CVPs or VVBs to 12.6(2).

Unsupported Unified CCE Components

Do not install this engineering special on the components other than:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.5(1) ES144


Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.

  1. It is always recommended to install this ES during a scheduled downtime.
  2. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  3. Launch the installer provided and follow the instructions on the screen.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(1) ES144


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.5(1) ES144

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES144.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier Severity Component Headline
CSCwe07211 3 web.config.ui CVA and Smartlicense page not loading after CVP/VVB ES installation or upgrade

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCwe07211

Component: web.config.ui

Severity: 3

Headline: CVA and Smartlicense page not loading after CVP/VVB ES installation or upgrade

Symptom: CVA gadget -> Vendor-billed AI Services screen not loading Smart license CVP tab not loading after CVP ES installation or version upgrade

Conditions:
VVB ES installation or version upgrade which react 16 changes CVP ES installation or version upgrade which has react 16 changes

Workaround:
Uninstall ES that contains react 16 upgrade for CVP or VVB

Further Problem Description:
None

Caveats resolved in earlier ESs and included as part of Unified CCE 12.5(1) ES144

ES#

Identifier

Severity

Component

Headline

Comments

ES71

CSCvx95438

3

AW

While setting deployment to PCCE 2k, issue while providing CVP cred.

 

ES73

CSCvy25525

2

AW

PCCE 2k adding VVB in remote sites without CVP PG is not allowed like 4/12k.

 

ES76

CSCvw47719

3

AW

CUIC streaming datasource creation fails in PCCE lab deployment.

 

ES94

CSCwa30854

3

AW

VM validation in cceadmin will fail when ICM in 12.5 and Finesse in 12.6.

 

ES86

CSCvy31427, CSCvw14730, and CSCvz38235

4,4,3

AW

New file import with updated timings for existing special hours fails.

UX issues in the dropdown and alignment of text with Chromium based Edge browser.

Not able to add one more special Day schedule in Business hour.

 

 

ES87

CSCvu25431, CSCvw62772, and CSCvw17119

6,3,4

AW

SytemAdmin and ConfigAdmin Role update not happening during startup.

DisableAutoSync job not running for deployment type change from UCCE to PCCE in 12.0, 12.5 and 12.6.

Deployment type change from PCCE to non-PCCE deployments should warn about CVP / VVB config removal.

 

 

ES103

CSCvy35697

3

AW

CCEAdmin pages are blank after login when the user's display name contains Cyrillic symbols.

 

ES109

CSCvy63692

3

AW

SPOG Busniess hours Select Status Reason code says "No Items Found".

 

ES113

CSCvv13942

3

AW

PCCE SPOG should allow location deployment even without any associated gateway.

 


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P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: