About this Document


This document provides installation instructions for Unified CCE 12.5(2) ES19. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


ES19 fixes the nested group authorization issue.

User from CCE Domain can be part of any domain security group which is directly or indirectly (Nested Group inside another domain group) part of the config security group under instance OU will be authorized to Diagnostic portico login.

Trusted domain user from non CCE domain should be directly part of either Setup or Config security group under instance OU.

Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(2) ES19 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.5(2) ES19


Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.

  1. It is always recommended to install this ES during a scheduled downtime.
  2. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  3. Launch the installer provided and follow the instructions on the screen.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(2) ES19


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.5(2) ES19

This section lists caveats specifically resolved by Unified CCE 12.5(2) ES19.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.

Identifier  Severity  Component  Headline
CSCwd88024  2  tools  Diagnostic framework page is blank for domain user (part of config group) after upgrading to 12.5.2

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCwd88024

Component: tools

Severity: 2

Headline: Diagnostic framework page is blank for domain user (part of config group) after upgrading to 12.5.2


Symptom:
In continue of defect CSCwc63341. If user account added directly under security group, it works good. But if user account is added to another security group and this group is added to config security group authorization doesn't work, user sees blank screen. Issue happened after upgrading ICM to 12.5.2.

Conditions:
ICM 12.5.2 Domain User part of AD group which is part of Config Security Group

Workaround:
Add account directly to the Config Security Group

Further Problem Description:
None

Caveats resolved in earlier ESs and included as part of Unified CCE 12.5(2) ES19

Identifier  Severity  Component  Headline 
CSCwc63341  2  tools  Diagnostic framework page is blank for domain user (part of admin group) after upgrading to 12.5.2


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Obtaining Technical Assistance


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Technical Assistance Center

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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: