This document provides
installation instructions for Unified CCE 12.5(1) ES77. It also contains a list
of Unified CCE issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent Unified
CCE behavior.
This document contains these
sections:
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This section lists the Unified
CCE components on which you can and cannot install this engineering special.
You can install Unified CCE
12.5(1) ES77 on these Unified CCE components:
Do not install this engineering
special on any component other than:
Installation
of this patch requires the all ICM services to be shut down during the entire
period of installation. It is
always recommended to install this ES during a scheduled downtime.
1. Using the CCE Service Control, stop all
the CCE services running on the system
2. Launch the Installer provided for ES77 and
follow the instructions on the screen
3. Check the version of tomcat installed by running version.bat
from tomcat\bin folder
cd <ICM
HOME>\tomcat\bin
run version.bat
file. If it is 9.0.37 or higher, then do the following steps:
· Step 1:
In <ICM HOME>\tomcat\config\server.xml make sure the entries for
<Connector> and APJ protocol is as below
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" address="127.0.0.1"
maxPostSize="5242880" secretRequired="false" allowedRequestAttributesPattern=".*" />
If the highlighted entry is missing, then add the entry in server.xml
· Step 2:
oDownload the 32 bit
tomcat installer zip from http://archive.apache.org/dist/tomcat/tomcat-9/ .
Download the same version that is displayed when version.bat was run.
oUnzip the installer to a
temp folder
oCopy
tomcat-util-scan.jar from the <temp>\apache-tomcat-9.0.xx\lib location
to <ICM HOME>\tomcat\lib
oUsing the ICM/CCE
Service Control, start Apache Tomcat 9 service.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a list of
significant Unified CCE defects resolved by this engineering special. It
contains these subsections:
Note: You can view more information on and
track individual Unified CCE defects using the Cisco Bug Search tool, located
at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats
specifically resolved by Unified CCE 12.5(1) ES77.
Caveats in this section are
ordered by UNIFIED CCE component, severity, and then identifier.
|
Severity |
Component |
Headline |
CSCvy52494 |
3 |
scripteditor |
Script Editor caused an assert when editing or saving Custom Function |
CSCvx88533 |
3 |
scripteditor |
ICM Script Editor Crashes using Business Hrs in IF node w/ > 4 criteria and no Script Ref for BH. |
Caveats are ordered by severity then defect number.
Defect Number: CSCvy52494
Severity: 3
Headline: Script Editor causes an assert when editing or saving Custom Function
Symptom: Modifying custom functions in ICM version 12.5 causes script editor to assert.
Steps to reproduce:
Script Editor > Script > Custom Functions > select one Custom Function > Modify > Make the modification > Ok (Modify Custom Function Window) > Ok (Custom Function Window) > Error Message: “Scripted has stopped Working”.
Conditions: ICM version 12.5Defect Number: CSCvx88533
Severity: 3
Headline: ICM Script Editor Crashes using Business Hrs in IF node w/ > 4 criteria and no Script Ref for BH
Symptom: ICM Script Editor Crashes when using Business Hours in IF node with more than 4 criteria.
Identifier | Severity | Component | Headline |
---|---|---|---|
CSCvv19935 | 2 | router | Mid Call CallType Change breaks WxM survey Call Flow.. |
CSCvs46900 | 3 | scripteditor | SystemAdmin and ConfigAdmin is unable to access script editor tool. |
CSCvw23695 | 2 | router | NAM Router fails to send disconnect event to CICM when VRU leg is disconnected. |
CSCvt36779 | 3 | router | CCE Business Hours May Not Work Following DST Change.. |
CSCvt09463 | 3 | scripteditor | Script editor: Time node: not possible to change the connections names.. |
CSCvx61700 | 3 | router | Script editor: Time node: not possible to change the connections names.. |
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