About this Document

This document provides installation instructions for Unified CCE 12.5(2) ES7. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(2) ES7 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.5(2) ES7

Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.

  1. It is always recommended to install this ES during a scheduled downtime.
  2. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  3. Launch the installer provided and follow the instructions on the screen.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(2) ES7

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.5(2) ES7

This section lists caveats specifically resolved by Unified CCE 12.5(2) ES7.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.

Identifier  Severity  Component  Headline
CSCwc63341  2 tools Diagnostic framework page is blank for domain user (part of admin group) after upgrading to 12.5.2

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

Defect Number: CSCwc63341

Component: tools

Severity: 2

Headline: Diagnostic framework page is blank for domain user (part of admin group) after upgrading to 12.5.2


Symptom: When a domain user which is a part of administrator groups tries to login to diagnostic framework portico, the page is blank.
CCE Web Admin page login works for this domain user.
We verified that the binding with credentials for this user works fine with Windows LDP tool.
Issue happened after upgrading ICM to 12.5.2.


Conditions: Domain User part of admin group
++ ICM 12.5.2
Customer has a setup which is on 12.5.1 where this user is able to log into Diagnostic Framework Portico without any issues.
++ CCEAdmin portal is accessible
Steps to recreate:
Customer has two domain and Users below in each domain.
DOMAIN1\user1 and DOMAIN2\user2
In 12.5(1) system, Login to Diagnostic Framework(DF) using DOMAIN1\user1 and DOMAIN2\user2.
Login works for both
Upgrade to 12.5(2) and check the login
DF Login works for User DOMAIN1\user1 but fails for the User DOMAIN2\user2
Diagnostic Framework logs we see ?%Login-ERROR-[7334934] Login: Exception? error
Note:- CCEAdmin login works for 12.5(1) and 12.5(2) for both the User- DOMAIN1\user1 and DOMAIN2\user2


Workaround: None

Further Problem Description: Getting the Patch: The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

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