This document provides
installation instructions for Unified CCE 12.5(1) ES9. It also contains a list of Unified CCE issues resolved by this
engineering special. Review all installation information before installing the
product. Failure to install this engineering special as described can result in
inconsistent Unified CCE behavior.
This document contains
these sections:
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This
Engineering Special patch includes:
·
Defect Fixes Backporting
Details
mentioned below.
12.5(1)
This section lists the Unified
CCE components on which you can and cannot install this engineering special.
You need to install Unified
CCE 12.5(1) ES9 on these Unified CCE components:
Do not install this
engineering special on any components other than following components:
1. Using the ICM Service Control, stop all the ICM services running on the system.
2. Launch the Installer provided for ES9 and follow the instructions on the screen.
3. Check the version of tomcat installed by running <ICM HOME>\tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps
4. Using the ICM Service Control, start all ICM services again.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
Note: You can view more information on
and track individual Unified CCE defects using the Cisco Bug Search tool,
located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats
specifically resolved by Unified CCE 12.5(1) ES9.
Caveats are ordered by
severity then defect number.
Defect Number: CSCvs39240
Component: pg.cucm
Severity: 3
Headline: Finesse stuck in Talking state when caller hangs up while doing conference,CTI Error13 when end call
Symptom: Finesse user remain in Talking state and unable to change state when caller hangs up while doing a conference, when click on end call button, gets the CTI Error13.
Conditions: Called queue > Agent1 receives the call > Did consult to Agent2 > Agent2 answers the call, both Agent1 & Agent2 are talking and are in Talking state, Agent1 clicks on Transfer to bring the caller in conference however at the same time caller disconnected the call. Now Agent1 state changes to wrap-up and Agent2 state remain in Talking, unable to change state on Agent2, when tried to click on end call on Finesse Agent2, gets the CTI Error13. This can happen on either of the Agents. Only way to reset the agent state is to reset the Jabber device. We also tested it without wrap-up and issue still happens.
Workaround: None
Further Problem Description: N/a
ES# |
Identifier |
Severity |
Component |
Headline |
Comments |
ES9 |
3 |
pg.cucm |
Finesse stuck in Talking state when caller hangs up while doing conference,CTI Error13 when end call |
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