About this Document

This document provides installation instructions for Unified CCE 12.5(1) ES132. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES132 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.5(1) ES132

Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.

  1. It is always recommended to install this ES during a scheduled downtime.
  2. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  3. Launch the installer provided and follow the instructions on the screen.
  4. Check the version of Tomcat installed by running \tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(1) ES132

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.5(1) ES132

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES132.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.

Identifier   Severity  Component  Headline
CSCwc13689 2 outbound Outbound Dialer calls are failing with call result 2 when agent extension is garbled in Refer

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

Defect Number: CSCwc13689

Component: outbound

Severity: 2

Headline: Outbound Dialer calls are failing with call result 2 when agent extension is garbled in Refer


Symptom: Outbound Dialer calls are failing with call result 2.

Conditions: When Dialer is sending REFER to GW, agent extension is garbled in the header "Refer-To".

Workaround: None

Further Problem Description: >> Refer message sent from Dialer to GW: 11:51:35:090 dialer-baDialer Trace: (PDD) Transferring customer port: [011], to agent port: [042], agent ID: [6990], connection ID: [6992], customer: [0795019824], dial ID: [33086]. 11:51:35:090 dialer-baDialer Trace: (SIPDisp) Transfer, port: [011], phone: [?]. 11:51:35:090 dialer-baDialer Trace: (RESIP) Dialog::makeRequest: + 11:51:35:090 dialer-baDialer Trace: (RESIP) SEND: REFER sip:6990795019824@192.168.71.27:5060 SIP/2.0 Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-427d395a371c3e1e-1---d8754z-;rport Max-Forwards: 70 Contact: To: ;tag=CC258EA7-14B8 From: ;tag=69584108 Call-ID: cc325e32-48710f4e-5d09077b-321f7609 CSeq: 4 REFER User-Agent: Cisco-SIPDialer/UCCE10.0 Refer-To: Referred-By: Content-Length: 0 >> GW accepts the Refer, then sends a Notify message with 484 Address Incomplete: 11:51:35:168 dialer-baDialer Trace: (RESIP) incoming from: [ V4 192.168.71.27:53150 UDP target domain=unspecified mFlowKey=1080 ] 11:51:35:168 dialer-baDialer Trace: (RESIP) NOTIFY sip:6961@192.168.71.208:58800 SIP/2.0 Via: SIP/2.0/UDP 192.168.71.27:5060;branch=z9hG4bK11A8BFF2426 Max-Forwards: 70 Contact: To: ;tag=69584108 From: ;tag=CC258EA7-14B8 Call-ID: cc325e32-48710f4e-5d09077b-321f7609 CSeq: 102 NOTIFY Content-Type: message/sipfrag Date: Mon, 13 Jun 2022 07:57:15 GMT User-Agent: Cisco-SIPGateway/IOS-16.6.4 Subscription-State: terminated;reason=noresource Event: refer Content-Length: 34 SIP/2.0 484 Address Incomplete

Caveats resolved in earlier ESs and included as part of Unified CCE 12.5(1) ES132

ES#

Identifier

Severity

Component

Headline

Comments

ES32

CSCvd85721

3

outbound

SIP Outbound Dialer removes CallID from hash, causing record to stuck in "A" state in DL table

 

 

ES47

CSCvx18675

6

outbound

Dialer to provide new call disposition for Answering machine which drops prior to terminating tone

 

 

ES80

CSCvx81625

2

outbound

Outbound dialer dials more calls than port per agent (PPA) configuration

 

 

ES90

CSCvm80720

6

outbound

Outbound dialer dials Option Predictive Algorithm Improvement

 

 

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