First Published: April 15, 2021

Introduction to Collaboration Systems Release

As part of our standard methodology for each Cisco Collaboration Systems Release, we:

  • Perform system-wide testing of Cisco Collaboration products to supplement the product-level testing performed on each collaboration product.

  • Recommend compatible software releases that were verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual applications or products.

    For software compatibility data, see the Cisco Collaboration Systems Release Compatibility Matrix.


    Note
    Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

This document focuses on the Collaboration components tested as part of the Cisco Collaboration Systems Release. For information focused on Contact Center components that were tested as part of Cisco Collaboration Systems Release, see: Release Notes for Contact Center: Cisco Collaboration Systems Release at https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-system/products-release-notes-list.html

This document provides release notes details based on the system-wide testing which includes the following types of components:

  • Calling components, such as Cisco Unified Communications Manager, Cisco Webex Calling, Cisco Emergency Responder, Cisco Unifed Attendant Console, Cisco Paging Server, Cisco Business Edition, Cisco Unified Communications Manager Express, and Cisco Unified Survivable Remote Site Telephony.

  • Messaging components such as Cisco Unified Communications Manager IM and Presence Service and Cisco Webex.

  • Voicemail components, such as Cisco Unity Connection.

  • Enterprise Edge components, such as Cisco Expressway Series, Cisco Unified Border Element and Cisco Unified SIP Proxy.

  • Conferencing components, such as Cisco Meeting Server, Cisco Meeting App, Cisco Meeting Management, Cisco TelePresence Management Suite, Cisco TelePresence Management Suite Provisioning Extension, and Cisco TelePresence Management Suite Extension for Microsoft Exchange, Cisco Webex, Cisco Webex Meetings for Cisco Collaboration Meeting Rooms (CMR) Cloud, Cisco Webex Meetings Server, Cisco Webex Meetings, and Cloud Webex Edge Video Mesh..

  • Endpoint components, such as Cisco IP Phone Series, Cisco Webex Desk Series, Cisco Webex Room Series, Cisco Webex app, Cisco TelePresence IX5000, Cisco Jabber, Cisco Jabber Softphone for VDI, and Cisco Headset Series.

  • Service Management components, such as Cisco Prime Collaboration.

  • Communication Gateway components, such as Cisco Integrated Services Routers (ISR), Cisco 1000 Series Aggregation Servics Routers, and Cisco VG Series Analog Voice Gateways.

Tested Functionality

System-wide testing was done for features and upgrade paths.

Feature Testing

The following Release 14 Solution features were tested:

  • SIP OAuth Mode Support for Cisco IP Phone 7800 and 8800 Series—SIP OAuth Mode support is extended to include secure SIP line registrations for Cisco IP Phone 7800 and 8800 Series enterprise phones. This feature enhances the security for these phones while simplifying the process of securing your system.

  • UDS Bulk Search by Email for Cisco Jabber—Cisco Jabber clients can now send batch requests using the email attribute. This feture prevents high CPU usage by UDS and Cisco Tomcat services.

  • Mobile and Remote Access Registration Failover—This feature provides automatic registraton failover for Cisco Jabber clients over Mobile and Remote Access. This feature provide faster failover times with dynamic route updates to handle any server failures.

  • Wi-Fi to LTE for Webex App—Cisco Webex users can now switch between Wi-Fi and LTE networks seamlessly wihtout dropping the connection. This feature adds flexibility and support for Webex users while roaming between networks.

    This feature is supported on both Cisco Webex Mobile and Desktop versions.

  • AV1 Codec Support for Webex Video Endpoints—The AV1 video codec is now supported for various Cisco Webex video endpoints, including the Cisco Webex Desk Pro, Cisco Webex Codec Pro, and Cisco Webex Room Panorama systems. AV1 provides improved compression rates compared to H.264 while matching the user experience.

  • Jabber Zero Downtime—Enhancements for IM and Presence Service upgrades reduce the amount of downtime for Cisco Jabber clients to nearly zero. During upgrades, clients maintain a soft connection to a primary and backup node providing high availability even during upgrades.

  • Deskphone Presence to Webex App—The user presence that the Webex app advertises now includes deskphone presence from any deskphones the user owns that are registered to Csico Unified Communications Manager.

  • Cisco Jabber Push Notifications—The latest Push Notifications features and support were tested for iOS and Android devices.

Upgrade Paths

The system-wide functionality testing included verifying upgrade paths across various product components for a single stage upgrade from Cisco Collaboration Systems Release 12.8 to Cisco Collaboration Systems Release 14.

For a list of versions that are compatible with this release of Cisco Collaboration Systems, see the Cisco Collaboration Systems Compatibility Matrix.

New and Changed Features

For details about what features are included with Cisco Collaboration Systems Release 14, see the Cisco Collaboration Systems Release 14.

For details about new and changed collaboration product features, access individual product release notes from Product Components

System Requirements

This section provides information about system requirements for this Cisco Collaboration Systems Release.

End-of-Sale Components

Product Components that are End of Sale

As of March 31, 2021, the following product components are End-of-Sale (EOS), but are still supported. Refer to the corresponding link for up to date information.

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.

Go to End-of-Life Policy for more information about the EOL policy.

Software Versions

Refer to the below links for information on which software versions are End of Sale for that product component:

Deployment Considerations

This section lists deployment considerations for Cisco Collaboration Systems Release. Cisco Collaboration Systems validation does not test every rebuild. Therefore, more regression testing in a customer or Cisco-specific certification lab is recommended before deployment.


Note

For your reference, see the Cisco Collaboration Systems Release Design Guides.

When deploying Cisco Collaboration Systems, consider the following.

Component Versions

For current Cisco Collaboration Systems Release compatible component versions, refer to the Cisco Collaboration Systems Compatibility Matrix.


Note

Product-specific compatibility documents provide complete compatibility information between components.


Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.

Note

You can set up a virtualized environment by running collaboration applications on a virtual machine on a Unified Computing System (UCS). For more details, including UCS hardware information and third-party requirements, see:

https://www.cisco.com/go/virtualized-collaboration


Note
Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS, see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support.

Related Documentation

Product Components

For documentation that covers the product components that make up a Cisco Collaboration Systems Release, refer to the below table. For each product component, the table provides links to:

  • Product Overview pages, from which you can access general product information such as product data sheets and additional marketing material.

  • Documentation pages, from which you can access technical documentation such as release notes, design, installation, configuration, and troubleshooting guides.


Note

For details about which product versions are recommended for this Collaboration Systems Release, see Cisco Collaboration Systems Release Compatibility Matrix at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html.

Table 1. Product Documentation Links

Component

Links

Calling

Cisco Unified Communications Manager

Cisco Webex Calling

Cisco Business Edition 6000

Cisco Business Edition 7000

Cisco Emergency Responder

Cisco Paging Server
Note 
Cisco Paging Server 14 is not available as of Cisco Collaboration Systems Release 14 General Availability. Paging Server 14 is expected to release in June 2021.

Cisco Unified Attendant Console Standard

Cisco Unified Attendant Console Advanced

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony

Voicemail

Cisco Unity Connection

Cisco Unity Express

Messaging

Cisco Unified Communications Manager IM & Presence Service

Cisco Webex

Enterprise Edge

Cisco Expressway Series

Cisco Unified Border Element

Cisco Unified SIP Proxy

Meetings

Cisco Meeting Server

Cisco Meeting App

Cisco Meeting Management

Cisco Webex Meetings

Cisco Webex Meetings Server

Cisco TelePresence Management Suite

Cisco TelePresence Management Suite Provisioning Extension

Cisco TelePresence Management Suite Extension for Microsoft Exchange

Cisco TelePresence Server on Virtual Machine (EOS)

Cisco TelePresence Server on Multiparty Media 820 (EOS)

Cisco TelePresence Conductor (EOS)

Cisco TelePresence MCU 5300 Series (EOS)

Cisco Collaboration Meeting Rooms (CMR) Cloud

Cisco Collaboration Meeting Rooms (CMR) Hybrid

Cisco TelePresence Video Communication Server
Note 
As of the publishing date, this product is still available, but the End of Sale date is announced.

Endpoints

Cisco Headset 500 Series

Cisco Headset 700 Series

Cisco Webex Board Series

Cisco Webex Desk Series

Cisco Webex Room Phone

Cisco Webex Room Series

Cisco Webex Share

Cisco TelePresence System EX Series (EOS)

Cisco TelePresence System 500-32 (EOS)

Cisco TelePresence System 500-37 (EOS)

Cisco TelePresence IX5000

Cisco TelePresence MX Series

Cisco TelePresence SX Series

Cisco TelePresence System 1100 (EOS)

Cisco TelePresence Integrator C Series (EOS)

Cisco TelePresence Precision 60 Camera

Cisco IP Phone 7800 Series

Cisco IP Phone 8800 Series

Cisco Jabber for Android

Cisco Jabber iPhone and iPad

Cisco Jabber for Mac

Cisco Jabber for Windows

Cisco Webex app

Service Management

Cisco Prime Collaboration (Provisioning, Assurance)

Cisco Prime Collaboration (Deployment)

Cisco Webex Cloud-Connected UC

Cisco Directory Connector

Communication Gateways

Cisco IOS 15 M&T

Cisco IOS XE 17

Cisco ATA 180 Series Analog Telephone Adapters

Cisco ATA 190 Series Analog Telephone Adapters

Cisco VG Series Gateways

Cisco ASR 1000 Routers

Cisco 2900 Series Integrated Services Routers (EOS)

Cisco 3900 Series Integrated Services Routers

Cisco 4000 Series Integrated Services Routers

Cisco Catalyst 8300 Edge Series Platform

Limitations and Restrictions

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: https://bst.cloudapps.cisco.com/bugsearch/.

We offer a Cisco Notification Service that allows you to set up one or more profiles. These profiles enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: https://www.cisco.com/cisco/support/notifications.html.

Important Notes

This section includes important notes related to the testing of this Cisco Collaboration Systems Release.

MRA Phones Require Activation Code Onboarding

As of Release 14, if you are onboarding supported Cisco IP Phone 78xx Series and 88xx Series phones for Mobile and Remote Access, the phones switch to MRA mode only if the Allow Activation Code via MRA check box is checked within the Phone Configuration window of Cisco Unified Communications Manager. Using this approach, you must configure Activation Code onboarding for MRA phones. In addition, the MRA phone user must enter the correct activation code in order to activate and use the phone.

For details on configuring Activation Code Onboarding, see the "Device Onboarding via Activation Codes" chapter of the Feature Configuration Guide for Cisco Unified Communications Manager.

Open Caveats

The following table contains a list of open caveats with Cisco Collaboration Systems Release 14.

Table 2. Open Caveats for Cisco Collaboration Systems Release 14

Caveat

Description

CSCvm84478

TLS SIP Trunk Out of Service due to race condition caused by multiple Reset/Restarts

CSCvs58554

Phone stops trying registration, see two 'downd' process alive

CSCvw17487

Conference participants except the host are not listed in conflist

CSCvw68373

Subscriber Upgrade is stuck in databaseInstall when performing a standard Install/Upgr

CSCvx22242

Exception in AXL APIs - 'The cursor has been previously released and is unavailable'

CSCvx22651

CCM process cores due to memory exhaustion caused by sip device Alarm UC_CALLMANAGER-6-StationAlarm

CSCvx25564

Use download credentials and software location from Publisher (yes/no), does not give Error message

CSCvx56062

Failed to generate Multi-Server (SAN) CSR with different OSAdmin password for nodes in the cluster

CSCvx63367

IP Phone 7800 display is stuck in activation code screen when onboarded on-prem with mramode

CSCvx64219

DB-Replication failed to complete after L2 upgrade, tables out-of-sync/DB Active-Dropp

CSCvx70719

Restore on CUSP 10.2.1 is failing

CSCvx74452

ISR4461 Cored under load during SRTP packet processing in DP

CSCvx85953

Failed to enable remote_account on UCM subscriber node after L2 upgrade

Troubleshooting

For troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Releases, see individual product Troubleshooting Guides located in Component Documentation.