Cisco Unity Express

Data Sheets and Product Information

Data Sheets

• Cisco Unity Express Version 10 Data Sheet 15-Jan-2020
• Cisco Voice and Unified Messaging Products Feature Comparison (Unity Express, Unity Connection, Unity) 20-Oct-2016

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco Unity Express Version 10.x Subscriptions 02-Mar-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unity Express Version 10.x 21-May-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Integrated Services Router G1 Modules 02-Jan-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Unity Express Software Versions 7.1, 7.2, 7.3, 7.4, 8.0 and Software for the AIM2-CUE-K9 and NME-CUE Modules 31-Jan-2013
  • End-of-Sale and End-of-Life Announcement for the Software Licenses for Cisco Unity Express Versions 1.0 Through 7.0 01-Feb-2012
  • End-of-Sale and End-of-Life Announcement for the Cisco Unity Express Advanced Integration Module (AIM-CUE and AIM-CUE=) 30-Mar-2010
  • End-of-Sale and End-of-Life Announcement for the Cisco Unity Express (CUE) Software Versions 7.1, 7.2, 8.5 and 8.6 29-May-2018
  • End-of-Sale and End-of-Life Announcement for Cisco Unity Express Version 9.x 21-Jun-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco Unity Express (CUE) Feature Classic Licensing Offer 29-May-2018

Q&A

• Cisco Unity Express 3.0, 3.1, and 3.2 09-Apr-2008

Security Notices

Field Notices

• Applicable to Multiple Releases

  • Field Notice: FN - 72314 - Cisco Unity Express: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing and Smart Call Home Functionality - Software Upgrade Recommended 11-Apr-2022
  • Field Notice: FN - 63777 - UC520/UC540 Might Fail to Boot After a Software Upgrade or Power Cycle - Replace on Failure 23-Aug-2018

• Cisco Unity Express Version 9

  • Field Notice: FN - 72105 - SUDI Certificate Expires When Registered to a PKI and Used to Configure Certain Functionalities on Cisco IOS and IOS XE Platforms - Workaround Provided 30-Apr-2021
• Field Notice: FN - 62888 - New Zealand Daylight Saving Time policy changes effective September 2007 - For Cisco Unity Express 29-Aug-2007
• Field Notice: FN - 62682 - U.S. Daylight Saving Time (DST) Policy Changes Effective March 2007 - for All Cisco Unity Express (CUE) Releases Prior to 2.3.4 19-Feb-2007
• Field Notice: FN - 62436 - Cisco Unity Express 2.3.1 Default Transfer Mode Does Not Work With Cisco Unified CallManager Express 3.2 and 3.3 02-Jun-2006
• Field Notice: AIM-CUE With 512MB CF Storage Capacity May Crash 17-Feb-2005
• Field Notice: Cisco Unity Express CFNA Does Not Respond With Cisco CallManager Express E.164 Transfer 03-Sep-2004

Security Advisories, Responses and Notices

• Cisco Unity Express Command Injection Vulnerability 02-May-2020
• Cisco Unity Express Arbitrary Command Execution Vulnerability 07-Nov-2018
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016 03-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• Cisco Unity Express Cross-Site Scripting Vulnerabilities 03-Oct-2015
• Cisco Unity Express Multiple Cross-Site Request Forgery Vulnerabilities 03-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

Release and Compatibility

Compatibility Information

• Cisco Unity Express Compatibility Matrix 25-Nov-2019

Release Notes

• Cisco Unity Express Version 10

  • Release Notes for Cisco Unity Express Virtual Release 10.2 23-Aug-2020
  • Release Notes for Cisco Unity Express Virtual Release 10.1 25-Nov-2019
  • Release Notes for Cisco Unity Express Virtual Release 10.0.x 09-Oct-2019

• Cisco Unity Express Version 9

  • Release Notes for Cisco Unity Express Virtual Release 9.0.x 26-Oct-2018

• Cisco Unity Express Version 8.6

  • Release Notes for Cisco Unity Express 8.6 16-Jun-2011

• Cisco Unity Express Version 8.5

  • Release Notes for Cisco Unity Express 8.5 18-Jan-2011

Reference

Command References

• Applicable to Multiple Releases

  • Cisco Unity Express Command Reference Guide 25-Nov-2019

Documentation Roadmaps

• Cisco Unity Express Guide to Hardware Migration and Software Upgrades 18-Jan-2011
• Cisco Unity Express Documentation, By Version 27-Jun-2005

Licensing Information

• Cisco Unity Express Version 10

  • Cisco Unity Express Virtual Release 10.0 COSI Licenses 14-Jun-2019 (PDF - 1 MB)

• Cisco Unity Express Version 9

  • Cisco Unity Express Virtual 9.0.5 COSI Licences 13-Oct-2017 (PDF - 1 MB)
  • Cisco Unity Express Virtual 9.0 COSI Licences 09-Nov-2016 (PDF - 1 MB)

Design

Design Guides

• Cisco Unity Express Design Guide 14-Sep-2007
• Excerpts from Cisco IP Communications Express: CallManager Express with Cisco Unity Express 14-Sep-2007

Install and Upgrade

Install and Upgrade Guides

• Cisco Unity Express Version 10

  • Installation Guide for Cisco Unity Express Virtual 10.2 20-Nov-2019
  • Installation Guide for Cisco Unity Express Virtual 10.1 20-Nov-2019
  • Installation Guide for Cisco Unity Express Virtual 10.0 14-Jun-2019

• Cisco Unity Express Version 9

  • Installation Guide for Cisco Unity Express Virtual 9.0.x 01-May-2020

• Cisco Unity Express Version 8.6

  • Cisco Unity Express 8.6 Installation and Upgrade Guide 22-Jun-2011

• Cisco Unity Express Version 8.5

  • Cisco Unity Express 8.5 Installation and Upgrade Guide 18-Jan-2011

Configuration

Configuration Examples and TechNotes

• CUE - Enable E-mail Message Notifications for a Subscriber 06-Aug-2021
• Cisco CallManager Express/Cisco Unity Express Configuration Example 12-Mar-2020
• Configure a Different Language on Voice Mailbox for One or More Users with CUE. 14-Sep-2017
• Configure and Troubleshoot CUE MWI Mechanisms 23-May-2017
• CallManager for Cisco Unity Express Configuration Example 06-Jul-2016
• Administer Prompts in CUE via the GMS and EAG 06-Apr-2009
• Configure CME Basic ACD and AA Interoperation 04-May-2007
• Backup and Restore the CUE with Microsoft FTP Server 02-Feb-2006
• Configure and Manage the Unity Express System Auto Attendant 02-Feb-2006
• Cisco Unity Express Networking with Direct IP Addressing 15-Nov-2005
• Configuration Example: Cisco Unity Express Networking 29-Aug-2005

Configuration Guides

• Cisco Unified Communications Express Historical Reporting Client Configuration Guide 29-Oct-2007 (PDF - 542 KB)
• Cisco Unity Express Networking with DNS-based Addressing 03-Aug-2007
• Cisco Unity Express Networking with Direct IP Addressing 03-Aug-2007

Maintain and Operate

End-User Guides

• English (United States)

  • Cisco Unity Express 8.6 VoiceMail System Quick Start Guide 20-Jun-2011 (PDF)
  • Cisco Unity Express 8.6 User's Guide for Advanced Features 20-Jun-2011 (PDF)
  • Cisco Unity Express 8.6 VoiceView Express Quick Start Guide 20-Jun-2011 (PDF)
  • Cisco Unity Express 8.5 Voice-Mail System Quick Start Guide 21-Jan-2011 (PDF)
  • Cisco Unity Express 8.5 Voice-Mail System User’s Guide for Advanced Features 21-Jan-2011 (PDF)
  • Cisco Unity Express 8.5 VoiceView Express Quick Start Guide 21-Jan-2011 (PDF)

Maintain and Operate Guides

• Applicable to Multiple Releases

  • Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide 24-Nov-2019

• Cisco Unity Express Version 10

  • Configure Cisco Unity Express 10.2 Using the GUI 28-Jun-2020
  • Configure Cisco Unity Express 10.1 Using the GUI 03-Mar-2020
  • Configuring Cisco Unity Express 10.0 Using the GUI 14-Jun-2019

• Cisco Unity Express Version 9

  • Configuring Cisco Unity Express 9.0.x Using the GUI 12-Oct-2017

• Cisco Unity Express Version 8.6

  • Configuring Cisco Unity Express 8.6 Using the GUI 01-Dec-2019 (PDF - 4 MB)
  • Cisco Unity Express 8.6 Web Inbox User Guide 01-May-2012 (PDF - 141 KB)
  • Cisco Unity Express Guide to Writing and Editing Scripts for 7.0 and Later Versions 26-Jan-2009

Troubleshooting

Password Recovery

• Unity Express GUI Password Recovery 18-May-2006

Troubleshooting TechNotes

• Unity Express Decode Cisco IOS Debug Prompts 29-Sep-2014
• Unity Express Hardware Troubleshoot Guide 25-Jul-2014
• CUE JTAPI Issues and Case Studies 27-Aug-2013
• CUE FAQ: How do I enable HTTPS access for the CUE GUI? 27-Jul-2013
• Troubleshoot Unity Express MWI Problems 08-Feb-2012
• Daylight Savings Time Impact on CME and CUE in Australia 25-Jun-2011
• NME-CUE Module is Installed but Cannot Access Voicemail 02-May-2011
• Troubleshoot Voice View Express 03-Jun-2009
• Administer Prompts in CUE via the GMS and EAG 06-Apr-2009
• Unity Express Upgrade from 1.1 to 2.0 or 2.1 Releases 20-Nov-2007
• Unity Express Error: Web Login Failed. JTAPI Login Successful 15-Oct-2007
• Unity Express Voice Mail Transfer Behavior 20-Sep-2007
• Cisco Unity Express Installation and Upgrade Guide 22-May-2007
• Failure to Set MWI on Phones Connected to the Remote CME 15-May-2007
• Change the IP Address of a Cisco Unity Express Module 05-Apr-2007