Cisco Unified Attendant Consoles

Data Sheets and Product Information

Data Sheets

• Product Demonstrations

  • Cisco Unified Attendant Console Advanced Version 12.0 Data Sheet
  • Cisco Unified Attendant Console Standard Version 12.0 Data Sheet
  • Cisco UAC Standard "How To" Video Series
  • Cisco Unified Attendant Console Advanced Version 10.5 Data Sheet
  • Cisco Unified Attendant Console Business Edition Version 9.1 Data Sheet
  • Cisco Unified Attendant Console Department Edition Version 9.1 Data Sheet
  • Cisco Unified Attendant Console Premium Edition Version 9.1 Data Sheet
  • Cisco Unified Attendant Console Standard - Demonstration
  • Cisco Unified Attendant Console Enterprise Edition Version 9.1 Data Sheet
  • Cisco Unified Attendant Console Advanced Version 11.0 Data Sheet

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Advanced 10.x
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Standard 10.x
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Enterprise Edition 9.x
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Department Edition 9.x
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Migration Offer
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Premium Edition 9.x
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Business Edition 9.x
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Department Attendant Console 8.x and Earlier
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Enterprise Attendant Console 8.x and Earlier
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Enterprise Attendant Console Versions 3.0, 3.1, and 8.0
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Department Attendant Console Versions 1.1, 2.0, 3.1, and 8.0

• French-Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Attendant Console Standard 10.x
• Annonce d’arrêt de commercialisation et de fin de vie de Console Cisco Unified Attendant avancée 10.x

Security Notices

Security Advisories, Responses and Notices

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page

Release and Compatibility

Release Notes

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced Release Notes Version 12.0.5.10 (PDF - 335 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 12.0.4.20 (PDF - 304 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 12.0.4.10 (PDF - 304 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 12.0.3.10 (PDF - 288 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 12.0.1.10 (PDF - 282 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 11.0.2 (PDF - 203 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 11.0.2.20 (PDF - 204 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 11.0.1 (PDF - 434 KB)
  • Cisco Unified Attendant Console Advanced Release Notes Version 10.5.2 (PDF - 181 KB)
  • Release Notes for Cisco Unified Attendant Console Advanced Version 10.5.1 (PDF - 174 KB)
  • Release Notes for Cisco Unified Attendant Console Advanced Version 10.0.1 (PDF - 165 KB)

• Cisco Unified Attendant Console Business Edition

  • Cisco Unified Attendant Console Business Edition v9.1.1.20 Release Notes (PDF - 231 KB)
  • Cisco Unified Attendant Console Business Edition v9.1.1.10 Release Note (PDF - 181 KB)
  • Cisco Unified Attendant Console V9.0.1.20 Business Edition Release Notes (PDF - 200 KB)
  • Release Note for Cisco Unified Business Attendant Console version 8.6.2.20 (PDF - 570 KB)

Reference

Licensing Information

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced 12.0.1 Open Source Documentation (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced 11.0.1 Open Source Documentation (PDF - 986 KB)
  • Cisco Unified Attendant Console Advanced 10.5.2 Open Source Documentation (PDF - 926 KB)
  • Cisco Unified Attendant Console Advanced 10.5.1 Open Source Documentation (PDF - 917 KB)
  • Cisco Unified Attendant Console Advanced 10.0.1 Open Source Documentation (PDF - 786 KB)

• Cisco Unified Attendant Console Business Edition

  • Cisco Unified Attendant Console Business Edition 9.1.1 Open Source Documentation (PDF - 52 KB)
  • Cisco Unified Attendant Console Business Edition 9.0.1 Open Source Documentation (PDF - 52 KB)
  • Cisco Unified Business Attendant Console 8.6.1 Open Source Documentation (PDF - 120 KB)

• Cisco Unified Attendant Console Department Edition

  • Cisco Unified Attendant Console Department Edition 9.1.1 Open Source Documentation (PDF - 53 KB)
  • Cisco Unified Attendant Console Department Edition 9.0.1 Open Source Documentation (PDF - 52 KB)
  • Cisco Unified Department Attendant Console 8.6.1 Open Source Documentation (PDF - 120 KB)

• Cisco Unified Attendant Console Enterprise Edition

  • Cisco Unified Attendant Console Enterprise Edition 9.1.1 Open Source Documentation (PDF - 53 KB)
  • Cisco Unified Attendant Console Enterprise Edition 9.0.1 Open Source Documentation (PDF - 52 KB)
  • Cisco Unified Enterprise Attendant Console 8.6.1 Open Source Documentation (PDF - 119 KB)

• Cisco Unified Attendant Console Premium Edition

  • Cisco Unified Attendant Console Premium Edition 9.1.1 Open Source Documentation (PDF - 56 KB)

Design

Design Guides

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.5 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.4 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.3 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.1 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 11.0.1 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 10.5.2 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 10.5.1 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Design Guide, Version 10.0.1 (PDF - 1 MB)

• Cisco Unified Attendant Console Business Edition

  • Cisco Unified Attendant Consoles Business/Department/Enterprise/Premium Edition v9 Design Guide (PDF - 1 MB)
  • Cisco Unified Attendant Consoles V9 Business Edition Design Guide (PDF - 1 MB)
  • Cisco Unified Business / Department / Enterprise Attendant Console - Design Guide (PDF - 2 MB)

• Cisco Unified Attendant Console Department Edition

  • Cisco Unified Attendant Console Department Edition Design Guide Version 9.1.1.10 (PDF - 1 MB)
  • Cisco Unified Attendant Consoles V9 Department Edition Design Guide (PDF - 1 MB)

• Cisco Unified Attendant Console Enterprise Edition

  • Cisco Unified Attendant Console Enterprise Edition v9.1.1.10 Design Guide (PDF - 1 MB)

• Cisco Unified Attendant Console Premium Edition

  • Cisco Unified Attendant Console Premium Edition v9.1.1.10 Design Guide (PDF - 1 MB)

Configuration

Configuration Examples and TechNotes

• Cisco Unified Attendant Console Advanced

  • Configure Logging Path for CUAC Advanced Server
  • Installation of Replication for CUAC Advanced
  • Migration Procedure For CUACA (10.5.X to 11.X.X)

• Cisco Unified Attendant Console Standard

  • Configure Cisco Unified Attendant Console 10.5.x Standard Edition

Configuration Guides

• Cisco Unified Attendant Console Business Edition

  • Cisco Unified Attendant Console Business/Department Edition v9.0.1 Web Admin and Installation Guide (PDF - 759 KB)
  • Cisco Unified Attendant Console Business/Department/Enterprise/Premium Edition v9.1.1.10 Backup and Restore Guide (PDF - 158 KB)

Maintain and Operate

End-User Guides

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced JAWS Quick Reference Guide Version 11.0.1 (PDF - 147 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 12.0.5 (PDF - 711 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 12.0.4 (PDF - 706 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 12.0.3 (PDF - 704 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 12.0.1 (PDF - 712 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 11.0.2 (PDF - 674 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 11.0.1 (PDF - 679 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 10.5.2 (PDF - 523 KB)
  • Cisco Unified Attendant Console Advanced User Guide Version 10.5.1 (PDF - 547 KB)
  • Cisco Unified Attendant Console Advanced User Guide, Version 10.0.1 (PDF - 796 KB)

• Cisco Unified Attendant Console Business Edition

  • Cisco Unified Attendant Console Business Edition v9.1.1.10 User Guide (PDF - 1 MB)
  • Cisco Unified Attendant Console Business Edition v9.0.1 User Guide (PDF - 1 MB)
  • Cisco Unified Business Department Attendant Console User Guide v8.6.x (PDF - 2 MB)

• Cisco Unified Attendant Console Department Edition

  • Cisco Unified Attendant Console Department Edition v9.1.1.10 User Guide (PDF - 1 MB)
  • Cisco Unified Attendant Console Department Edition v9.0.1 User Guide (PDF - 1 MB)

Maintain and Operate Guides

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.5 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.4 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.3 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.1 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 11.0.2 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 11.0.2.20 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 11.0.1 (PDF - 3 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 10.5.2 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 10.5.1 (PDF - 989 KB)
  • Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 10.0.1 (PDF - 1 MB)

• Cisco Unified Attendant Console Business Edition

  • Cisco Unified Attendant Console Business Edition Backup and Restore Guide Version 9 (PDF - 149 KB)
  • Cisco Unified Attendant Console Business Edition Web Admin and Installation Guide Version 9.1.1.10 (PDF - 827 KB)
  • Cisco Unified Attendant Console Business Edition Web Admin and Installation Guide Version 9.0.1 (PDF - 759 KB)
  • Cisco Unified Attendant Console Business Edition Web Admin and Installation Guide Version 9.0.1.20 (PDF - 762 KB)
  • Cisco Unified Business Attendant Console Web Admin and Installation Guide Version 8.6.2 (PDF - 5 MB)

Maintain and Operate TechNotes

• CUAC FAQ: What is the difference between consult and blind transfers and why do blind transfers sometimes fail?
• CUAC Integration with Microsoft AD
• CUAC User Entry Maximum Limit Determination

Troubleshooting

Support FAQ

• Cisco Unified Attendant Console Advanced

  • CUAC 60-Day Evaulation License Has Expired Message

• Cisco Unified Attendant Console Standard

  • CUAC 60-Day Evaulation License Has Expired Message

Troubleshooting Guides

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 11.0.1 (PDF - 354 KB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 10.5.2 (PDF - 412 KB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 10.5.1 (PDF - 512 KB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 10.0.1 (PDF - 468 KB)

• Cisco Unified Attendant Console Enterprise Edition

  • Cisco Unified Attendant Console Troubleshooting Guide Version 9.1.1 (PDF - 1 MB)
  • Cisco Unified Attendant Console Troubleshooting Guide Version 8.6 (PDF - 1 MB)

Troubleshooting TechNotes

• Cisco Unified Attendant Console Advanced

  • Activation and Installation of a CUAC Advanced License
  • CUAC Compatibility Matrix with Microsoft Server and SQL
  • CUAC Licensing and Troubleshoot Commonly Faced Issues
  • How to Collect Logs for UC Applications
  • Windows Server Hardening for Cisco Unified Attendant Console Advanced Server

• Cisco Unified Attendant Console Business Edition

  • CUAC Licensing and Troubleshoot Commonly Faced Issues

• Cisco Unified Attendant Console Department Edition

  • CUAC Licensing and Troubleshoot Commonly Faced Issues

• Cisco Unified Attendant Console Enterprise Edition

  • CUAC Licensing and Troubleshoot Commonly Faced Issues

• Cisco Unified Attendant Console Standard

  • CUAC Licensing and Troubleshoot Commonly Faced Issues
  • Cisco Unified Attendant Console Standard Compatibility Matrix
  • How to Collect Logs for UC Applications
• CUAC FAQ: What is the difference between consult and blind transfers and why do blind transfers sometimes fail?
• CUAC Installation on a Windows Server Encounters Problems in the SQL Setup
• CUAC Integration with Microsoft AD
• CUAC Standard Re-Install Fails

Translated Documents

Translated End-User Guides

• Cisco Unified Attendant Console Advanced

  • Användarhandbok för Cisco Unified Attendant Console Advanced, Version 10.5.2 (Svenska) (PDF - 931 KB)
  • CAnvändarhandbok för Cisco Unified Attendant Console Advanced, Version 12.0.2 (Svenska) (PDF - 2 MB)
  • CAnvändarhandbok för Cisco Unified Attendant Console Advanced, Version 11.0.1 (Svenska) (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Benutzerhandbuch Version 12.0.2 (Deutsch) (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Benutzerhandbuch Version 11.0.1 (Deutsch) (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Benutzerhandbuch Version 10.5.2 (Deutsch) (PDF - 753 KB)
  • Cisco Unified Attendant Console Advanced Gebruikershandleiding, Versie 12.0.2 (Nederland) (PDF - 850 KB)
  • Cisco Unified Attendant Console Advanced Gebruikershandleiding, Versie 11.0.1 (Nederland) (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Gebruikershandleiding, Versie 10.5.2 (Nederland) (PDF - 952 KB)
  • Cisco Unified Attendant Console Advanced Handleiding Versie 12.0.2 (Dansk) (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Handleiding Versie 11.0.1 (Dansk) (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Handleiding Versie 10.5.2 (Dansk) (PDF - 715 KB)
  • Cisco Unified Attendant Console Advanced Manual do Utilizador, Versão 12.0.2 (Portugues Europeu) (PDF - 894 KB)
  • Cisco Unified Attendant Console Advanced Manual do Utilizador, Versão 11.0.1 (Portugues Europeu) (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Manual do Utilizador, Versão 10.5.2 (Portugues Europeu) (PDF - 729 KB)