Cisco Unified Attendant Consoles

Data Sheets and Product Information

Data Sheets

• Product Demonstrations

  • Cisco Unified Attendant Console Advanced Version 12.0 Data Sheet 27-Feb-2018
  • Cisco UAC Standard "How To" Video Series
  • Cisco Unified Attendant Console Standard - Demonstration
• Cisco Unified Attendant Console Standard Version 12.0 Data Sheet 05-Mar-2018
• Cisco Unified Attendant Console Advanced Version 11.0 Data Sheet 26-Jan-2017
• Cisco Unified Attendant Console Enterprise Edition Version 9.1 Data Sheet 17-Nov-2014
• Cisco Unified Attendant Console Premium Edition Version 9.1 Data Sheet 07-Jun-2013
• Cisco Unified Attendant Console Department Edition Version 9.1 Data Sheet 07-Jun-2013
• Cisco Unified Attendant Console Business Edition Version 9.1 Data Sheet 07-Jun-2013

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console (CUAC) - Flex 2.0 Enterprise Agreement 16-Jul-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console (CUAC) - Perpetual Licensing 14-Sep-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Advanced 10.x 20-Nov-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Standard 10.x 21-Aug-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Enterprise Edition 9.x 19-Jun-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Department Edition 9.x 19-Jun-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Migration Offer 18-Jul-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Premium Edition 9.x 19-Jun-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Business Edition 9.x 19-Jun-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Department Attendant Console 8.x and Earlier 22-Apr-2013
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Enterprise Attendant Console 8.x and Earlier 22-Apr-2013
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Enterprise Attendant Console Versions 3.0, 3.1, and 8.0 21-Feb-2011
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Department Attendant Console Versions 1.1, 2.0, 3.1, and 8.0 21-Feb-2011

• French-Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Attendant Console (CUAC) - Flex 2.0 Enterprise Agreement 16-Jul-2021
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Attendant Console (CUAC) - Perpetual Licensing 16-Jul-2021
  • Annonce d’arrêt de commercialisation et de fin de vie de Console Cisco Unified Attendant avancée 10.x 20-Nov-2017
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Attendant Console Standard 10.x 21-Aug-2017

Security Notices

Security Advisories, Responses and Notices

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

Release and Compatibility

Release Notes

• Cisco Unified Attendant Console Advanced Release Notes Version 12.0.6.10 30-Mar-2022 (PDF - 225 KB)
• Cisco Unified Attendant Console Advanced Release Notes 14.0.1 18-Mar-2022 (PDF - 183 KB)
• Cisco Unified Attendant Console Advanced Release Notes Version 12.0.5.10 21-May-2021 (PDF - 392 KB)
• Cisco Unified Attendant Console Standard Release Notes 14.0.1 11-May-2021 (PDF - 247 KB)
• Cisco Unified Attendant Console Standard Release Notes Version 12.0.6.4146 03-Dec-2019 (PDF - 184 KB)
• Cisco Unified Attendant Console Standard Release Notes Version 12.0.6.3955 02-Aug-2019 (PDF - 197 KB)
• Cisco Unified Attendant Console Advanced Release Notes Version 11.0.2.20 31-May-2019 (PDF - 204 KB)
• Cisco Unified Attendant Console Standard Release Notes Version 11.0.4.3747 22-Mar-2019 (PDF - 197 KB)
• Cisco Unified Attendant Console Standard Release Notes Version 12.0.5.3752 18-Feb-2019 (PDF - 193 KB)
• Cisco Unified Attendant Console Advanced Release Notes Version 12.0.4.20 08-Feb-2019 (PDF - 304 KB)
• Cisco Unified Attendant Console Advanced Release Notes Version 12.0.4.10 01-Feb-2019 (PDF - 304 KB)
• Cisco Unified Attendant Console Advanced Release Notes Version 12.0.3.10 12-Oct-2018 (PDF - 288 KB)
• Cisco Unified Attendant Console Standard Release Notes Version 12.0.4.3477 12-Oct-2018 (PDF - 181 KB)
• Cisco Unified Attendant Console Advanced Release Notes Version 12.0.1.10 01-Mar-2018 (PDF - 282 KB)
• Cisco Unified Attendant Console Standard Release Notes Version 12.0.2.2990 11-Dec-2017 (PDF - 193 KB)

Reference

Licensing Information

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced 14.0.1 Open Source Documentation 11-May-2021 (PDF - 3 MB)
  • Cisco Unified Attendant Console Advanced 12.0.1 Open Source Documentation 01-Mar-2018 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced 11.0.1 Open Source Documentation 05-Aug-2015 (PDF - 986 KB)
  • Cisco Unified Attendant Console Advanced 10.5.2 Open Source Documentation 17-Nov-2014 (PDF - 926 KB)
  • Cisco Unified Attendant Console Advanced 10.5.1 Open Source Documentation 24-Apr-2014 (PDF - 917 KB)
  • Cisco Unified Attendant Console Advanced 10.0.1 Open Source Documentation 04-Apr-2014 (PDF - 786 KB)

• Cisco Unified Attendant Console Standard

  • Cisco Unified Attendant Console Standard 14.0.1 Open Source Documentation 11-May-2021 (PDF - 1 MB)
  • Cisco Unified Attendant Console Standard 12.0.1 Open Source Documentation 06-Sep-2017 (PDF - 827 KB)
  • Cisco Unified Attendant Console Standard 11.0.1 Open Source Documentation 25-Jun-2015 (PDF - 862 KB)
  • Cisco Unified Attendant Console Standard 10.6.0 Open Source Documentation 05-Dec-2014 (PDF - 810 KB)
  • Cisco Unified Attendant Console Standard 10.5.1 Open Source Documentation 24-Apr-2014 (PDF - 810 KB)
  • Cisco Unified Attendant Console Standard 10.0.1 Open Source Documentation 22-Apr-2014 (PDF - 877 KB)
• How to Generate an Evaluation License for CUAC 08-Jun-2022
• Open Source License Notices for Cisco Unified Attendant Consoles 25-Mar-2008

Design

Design Guides

• Cisco Unified Attendant Console Advanced

  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.6 30-Mar-2022 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 14.0.1 05-Jul-2021 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.5 21-May-2021 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.4 01-Feb-2019 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.3 12-Oct-2018 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 12.0.1 01-Mar-2018 (PDF - 2 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 11.0.1 21-Jun-2016 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 10.5.2 15-Mar-2016 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Design Guide Version 10.5.1 08-Sep-2014 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Design Guide, Version 10.0.1 08-Sep-2014 (PDF - 1 MB)

Configuration

Configuration Examples and TechNotes

• Cisco Unified Attendant Console Advanced

  • Migration Procedure For CUACA (10.5.X to 11.X.X) 19-Mar-2018
  • Installation of Replication for CUAC Advanced 15-Jun-2016
  • Configure Logging Path for CUAC Advanced Server 25-Aug-2015

• Cisco Unified Attendant Console Standard

  • Configure Cisco Unified Attendant Console 10.5.x Standard Edition 09-Nov-2015

Maintain and Operate

End-User Guides

• Cisco Unified Attendant Console Advanced User Guide Version 12.0.6 30-Mar-2022 (PDF - 856 KB)
• Cisco Unified Attendant Console User Guide 14.0.1 18-Mar-2022 (PDF - 929 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 14.0.1 11-May-2021 (PDF - 67 KB)
• Cisco Unified Attendant Console Advanced User Guide Version 12.0.5 02-Aug-2019 (PDF - 711 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 12.0.6 02-Aug-2019 (PDF - 65 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 12.0.5 18-Feb-2019 (PDF - 61 KB)
• Cisco Unified Attendant Console Advanced User Guide Version 12.0.4 01-Feb-2019 (PDF - 706 KB)
• Cisco Unified Attendant Console Advanced User Guide Version 12.0.3 12-Oct-2018 (PDF - 704 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 12.0.4 12-Oct-2018 (PDF - 61 KB)
• Cisco Unified Attendant Console Advanced User Guide Version 12.0.1 01-Mar-2018 (PDF - 712 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 12.0.2 11-Dec-2017 (PDF - 86 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 12.0.1 01-Sep-2017 (PDF - 86 KB)
• Cisco Unified Attendant Console Advanced User Guide Version 11.0.2 01-Sep-2017 (PDF - 674 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 11.0.3 05-Oct-2015 (PDF - 68 KB)
• Cisco Unified Attendant Console Standard Quick Reference Guide Version 11.0.2 05-Oct-2015 (PDF - 68 KB)

Maintain and Operate Guides

• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.6 30-Mar-2022 (PDF - 1 MB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 14.0.1 18-Mar-2022 (PDF - 1 MB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.5 21-May-2021 (PDF - 1 MB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide 14.0.1 11-May-2021 (PDF - 1 MB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide Version 12.0.6 02-Aug-2019 (PDF - 771 KB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 11.0.2.20 31-May-2019 (PDF - 1 MB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide Version 11.0.4 22-Mar-2019 (PDF - 687 KB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide Version 12.0.5 18-Feb-2019 (PDF - 770 KB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.4 08-Feb-2019 (PDF - 1 MB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.3 12-Oct-2018 (PDF - 1 MB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide Version 12.0.4 12-Oct-2018 (PDF - 761 KB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 12.0.1 01-Mar-2018 (PDF - 1 MB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide Version 12.0.2 11-Dec-2017 (PDF - 781 KB)
• Cisco Unified Attendant Console Standard Installation and Configuration Guide Version 12.0.1 01-Sep-2017 (PDF - 781 KB)
• Cisco Unified Attendant Console Advanced Administration and Installation Guide Version 11.0.2 01-Sep-2017 (PDF - 1 MB)

Maintain and Operate TechNotes

• CUAC User Entry Maximum Limit Determination 12-Aug-2013
• CUAC FAQ: What is the difference between consult and blind transfers and why do blind transfers sometimes fail? 12-Aug-2013

Troubleshooting

Support FAQ

• Applicable to Multiple Releases

  • CUAC 60-Day Evaulation License Has Expired Message 15-Jun-2016

Troubleshooting Guides

• Cisco Unified Attendant Console Advanced

  • CUACA - Replacing Oracle JRE with OpenJDK JRE 20-Aug-2020 (PDF - 1 MB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 10.0.1 13-Jul-2017 (PDF - 468 KB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 11.0.1 21-Jun-2016 (PDF - 354 KB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 10.5.2 11-Dec-2014 (PDF - 412 KB)
  • Cisco Unified Attendant Console Advanced Troubleshooting Guide Version 10.5.1 16-May-2014 (PDF - 512 KB)

Troubleshooting TechNotes

• Applicable to Multiple Releases

  • How to Collect Logs for UC Applications 17-Mar-2022
  • CUAC Licensing and Troubleshoot Commonly Faced Issues 09-Feb-2017

• Cisco Unified Attendant Console Advanced

  • Troubleshoot Not Available Failover Status Error on CUAC Advanced 07-Jan-2022
  • Troubleshoot "Crypto Key" Error at CUAC-A Subscriber Installation 03-Jan-2022
  • Troubleshoot "No Replication Records Found" in CUAC Advanced Replication Report 07-Dec-2021
  • Windows Server Hardening for Cisco Unified Attendant Console Advanced Server 16-Jul-2021
  • CUAC Compatibility Matrix with Microsoft Server and SQL 17-May-2018
  • Activation and Installation of a CUAC Advanced License 19-Sep-2017

• Cisco Unified Attendant Console Standard

  • Cisco Unified Attendant Console Standard Compatibility Matrix 27-Sep-2018
• Unified Attendant Console Version 9 Licensing Error 23-Jul-2021
• TechNote on Attendant Console Multiple TSP Instance 02-Nov-2017
• Troubleshoot unregistered CTI ports after upgrade to CUAC 10.5 or Re-install of TSP 08-Sep-2015
• CUAC Installation on a Windows Server Encounters Problems in the SQL Setup 24-Apr-2015
• CUAC Integration with Microsoft AD 30-Mar-2015
• CUAC Standard Re-Install Fails 09-Jan-2015
• CUAC FAQ: What is the difference between consult and blind transfers and why do blind transfers sometimes fail? 12-Aug-2013

Translated Documents

Translated End-User Guides

• Cisco Unified Attendant Console Advanced Benutzerhandbuch Version 12.0.2 (Deutsch) 15-Aug-2019 (PDF - 1 MB)
• Guía del usuario de Cisco Unified Attendant Console Advanced, Versión 12.0.2 (Español) 15-Aug-2019 (PDF - 889 KB)
• CAnvändarhandbok för Cisco Unified Attendant Console Advanced, Version 12.0.2 (Svenska) 15-Aug-2019 (PDF - 2 MB)
• Руководство пользователя Cisco Unified Attendant Console, Версия 12.0.2 (Russian) 15-Aug-2019 (PDF - 2 MB)
• Cisco Unified Attendant Console Advanced Manual do Utilizador, Versão 12.0.2 (Portugues Europeu) 15-Aug-2019 (PDF - 894 KB)
• Cisco Unified Attendant Console Advanced Handleiding Versie 12.0.2 (Dansk) 15-Aug-2019 (PDF - 2 MB)
• Cisco Unified Attendant Console Advanced دليل المستخدم النسخة 12.0.2 (Arabic) 15-Aug-2019 (PDF - 1 MB)
• Cisco Unified Attendant Console Advanced 使用者指南 版本 12.0.2 (Chinese Traditional) 15-Aug-2019 (PDF - 3 MB)
• Cisco Unified Attendant Console Advanced 用户指南 版本 12.0.2 (Chinese Simplified) 15-Aug-2019 (PDF - 2 MB)
• Cisco Unified Attendant Console Advanced Gebruikershandleiding, Versie 12.0.2 (Nederland) 15-Aug-2019 (PDF - 850 KB)
• Cisco Unified Attendant Console Advanced 사용자 설명서 버전 12.0.2 (Korean) 15-Aug-2019 (PDF - 1 MB)
• Cisco Unified Attendant Console Advanced ユーザガイド バージョン 12.0.2 (Japanese) 15-Aug-2019 (PDF - 1 MB)
• Console operatore unificata Cisco Console operatore avanzata, Guida per l'utente Versione 12.0.2 (Italiano) 15-Aug-2019 (PDF - 708 KB)
• Guide de l'utilisateur Cisco Unified Attendant Console Advanced, Guide de l'utilisateur Version 12.0.2 (Français) 15-Aug-2019 (PDF - 728 KB)
• CAnvändarhandbok för Cisco Unified Attendant Console Standard, Version 12.0.2 (Svenska) 11-Dec-2017 (PDF - 163 KB)