This document describes how to collect logs for Cisco Unified Communication (UC) Applications, such as Cisco Jabber clients, Cisco Unified Communication Integration for Microsoft Lync (CUCI-Lync), Cisco Unfied Attendant Console (CUAC)-Standard, CUAC-Advanced, Cisco Instant Messaging & Presence (IM&P), and Cisco Internet Protocol Communicator (CIPC).
UC Applications Log Collection - How To Guide
For each scenario, provide details about the problem and note the time the problem occurred, the calling number.
Jabber for Windows
Step 1. Navigate to Help > Report a Problem to create a problem report.
Step 2. Choose the option that denotes the problem.
Step 3. In the options, describe the problem and generate the report.
Step 4. This will place a ZIP file on the user's desktop.