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Updated:March 17, 2022
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This document describes how to collect logs for the Cisco Unified Communication (UC) Applications.
UC Applications Log Collection - How-To Guide
UC Applications that are covered here are Cisco Jabber clients, Cisco Unified Communication Integration for Microsoft Lync (CUCI-Lync), Cisco Unified Attendant Console (CUAC)-Standard, CUAC-Advanced, Cisco Instant Messaging & Presence (IM&P), and Cisco Internet Protocol Communicator (CIPC).
For each scenario, provide details about the problem and note the time the problem occurred, the calling number.
Jabber for Windows
Step 1. Navigate to Help > Report a Problem to create a problem report.
Step 2. Choose the option that denotes the problem.
Step 3. In the options, describe the problem and generate the report.
Step 4. This places a ZIP file on the user's desktop.