Give operators and receptionists superior call=routing and distribution tools. Cisco Unified Attendant Consoles (UACs) can help you ensure that your teams handle all calls efficiently and professionally. Cisco UACs pair with Cisco Unified IP Phones and are supported on Cisco Unified Communications Manager and Cisco Business Edition platforms.
Answer, transfer, park, hold, place calls, and more directly from the Cisco Unified Attendant Console, which controls a Cisco Unified IP Phone.
The built-in corporate directory synchronizes with Cisco Unified Communications Manager's end-user directory, or with Active Directory in the Cisco UAC Advanced version.
Speed dials create frequently dialed contacts that may or may not already be in the corporate directory. With a busy lamp field and presence, users can easily see a contact's availability.
UAC Standard offers enhanced features such as a modern user interface and searchable speed dials for departmental answering, branch receptionists, and administrative assistants. It includes the busy lamp field and Cisco Jabber presence.
This call queuing engine for dedicated operator centers helps manage calls from many sources. The directory handles up to 100,000 contacts and synchronizes with Active Directory. High availability protects your system from downtime.
Use Cisco UAC Advanced for your dedicated operator center and Cisco UAC Standard for departmental answering, branch office receptionists, and administrative assistants. Cisco Unified Attendant Console Advanced Comes with optional high availability to protect your system from down time.