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End-of-Life Policy

Purpose

Products reach the end of their product life cycle for a number of reasons. These reasons include market demands, technology innovation and development driving changes, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Cisco recognizes that end-of-life (EOL) milestones often prompt companies to review the way in which such milestones impact the Cisco products in their networks. With that in mind, we have set out below Cisco's End of Product Lifecycle milestones to help manage the EOL transitions and to explain the role that Cisco can play in helping to migrate to alternative Cisco products and technology.

Scope

Cisco’s End of Life Policy (“Policy”) applies to hardware, software and services, including subscriptions, and offers that combine any of the foregoing.

The purpose of this policy is to document the requirements for the End of Life (EOL) for all Cisco hardware, software, including subscriptions, and services (“Products”).

This Policy applies to EOL notifications made in all theaters on or after May 26th, 2020. It does not apply to product that is already subject to an EOL notification as of May 26th, 2020.

Policy

End of Life Milestones (all of the below apply only if you have an active services contract or subscription):

  • External notification of end of sale is typically six (6) months before End of Sale (EOS) date. EOS date is the date on which you can no longer purchase the product, service or initiate a subscription. Such notice will appear on cisco.com at http://www.cisco.com/c/en/us/products/eos-eol-listing.html Please visit this site regularly as it contains useful information regarding Cisco's end-of-life program. Sign up at the Cisco Notification Service to receive notifications.
  • No subscriptions with a term that goes beyond Last Day of Support (LDOS) will be sold after EOL Notification Date.
  • Subscriptions ordered before EOS, the auto-renew date cannot exceed LDOS date.
  • Last Customer Ship date is three (3) months after EOS date.
  • One (1) year of routine failure analysis for hardware from EOS date.
  • One (1) year of bug fixes, maintenance releases, workarounds or patches for critical bugs when reported via the TAC or Cisco.com website. After the first year, Cisco will provide bug fixes, workarounds and /or patches, where available, for (i) four (4) years for OS, (ii) two (2) years for application software and (iii) two (2) years for subscriptions. Customers may be required to install newer software version to receive any of the above continued software support.
  • One (1) year to add (attach) a new service contract (hardware, OS software and application software) from EOS date.
  • Three (3) years of cloud health monitoring for SaaS subscriptions from EOS date.
  • Three (3) years of support via Cisco TAC for application software from EOS date.
  • Three (3) years of support via Cisco TAC for subscriptions (on-premise software, software as a service (SaaS), XaaS) from EOS date.
  • Five (5) years of support via Cisco TAC for hardware and OS software from EOS date.
  • Five (5) years of replacement parts for hardware from EOS date, in accordance with our Return Materials Authorization (RMA) process.
  • Renew service contracts (including managed service contracts) for hardware, operating system (OS) software and application software as long as the contract end date does not exceed LDOS.
  • Renew or Add-on to an existing subscriptions (on-premise software, SaaS, XaaS) from EOS date as defined in the external announcement and will not exceed LDOS.
  • Access to Cisco's Technical Assistance Center (TAC) will be available until LDOS.

EOL Milestone Table

Definitions

For purposes of this policy, the following definitions apply:

End of Life (EOL) A process that guides the final business operations associated with the Cisco product, service or subscription life cycle. The end of life process consists of a series of technical and business milestones and activities that, once completed, make a product, service or subscription obsolete. Once obsolete, the product, service or subscription is not sold, improved, maintained, or supported.
End of Sale date (EOS) The product, service or subscription is no longer for sale after this date. This is also the last date to order the product, service or subscriptions through Cisco point-of-sale mechanisms. The EOS date is documented in the EOL notification.
End of Life Notification Date The date when the end of sale and the end of life milestones for a product, service or subscription is communicated to the general public.
Last Date of Support (LDOS) The last date to receive applicable service and support as entitled by active service contracts for covered products. After this date, the service is no longer available.

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