End-of-Sale and End-of-Life Announcement for the Cisco TelePresence IX5000 Series

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Updated:November 5, 2019

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:November 5, 2019

Table of Contents

 

 

Overview

EOL13226

Cisco announces the end-of-sale and end-of-life dates for the Cisco TelePresence IX5000 Series. The last day to order the affected product(s) is October 25, 2019. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Note:        For customers with continued interest in this product and the immersive space, please reach out to your Cisco Sales Account Manager or Partner Account Manager.

End-of-life milestones

Table 1.             End-of-life milestones and dates for the Cisco TelePresence IX5000 Series

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

October 25, 2019

End-of-Sale Date:
HW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

October 25, 2019

Last Ship Date:
HW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 25, 2019

End of SW Maintenance Releases Date:
HW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

October 24, 2020

End of Vulnerability/Security Support:
HW

The last date that Cisco Engineering may release a planned maintenance release or scheduled software remedy for a security vulnerability issue.

October 24, 2022

End of Routine Failure Analysis Date:
HW

The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.

October 24, 2020

End of New Service Attachment Date:
HW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

October 24, 2020

End of Service Contract Renewal Date:
HW

The last date to extend or renew a service contract for the product.

January 20, 2024

Last Date of Support:
HW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

October 31, 2024

HW = Hardware                        OS SW = Operating System Software                      App. SW = Application Software

Product part numbers

Table 2.             Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

CTS-5K-18-SEAT-UPG

CTS-IX5000 6 Seat Table to 18 Seat Table Upgrade Kit

CTS-5K-6-SEAT-TBL

CTS-IX5000 6 Seat Table Option

CTS-5K-70-G1

CTS-IX5000 70 Display, 1 Qty

CTS-5K-70-G1=

CTS-IX5000 70 Display, 1 Qty

CTS-5K-AMP-PWR

CTS-IX5000 Audio Amplifer Power Brick

CTS-5K-AMP-PWR=

CTS-IX5000 Audio Amplifer Power Brick

CTS-5K-AMP-SUBWFR

CTS-IX5000 Audio Subwoofer Amplifier

CTS-5K-AMP-SUBWFR=

CTS-IX5000 Audio Subwoofer Amplifier

CTS-5K-BZL-KIT

CTS-IX5000 Horizontal and Vertical Display Bezel

CTS-5K-BZL-KIT=

CTS-IX5000 Horizontal and Vertical Display Bezel

CTS-5K-CAM-CLSTR

CTS-IX5000 Camera Cluster

CTS-5K-CAM-CLSTR=

CTS-IX5000 Camera Cluster

CTS-5K-CAM-HS

CTS-IX5000 Plastic Camera Housing

CTS-5K-CAM-HS=

CTS-IX5000 Plastic Camera Housing

CTS-5K-CAM-TOOL

CTS-IX5000 Camera Alignment Tool, QTY 2

CTS-5K-CAM-TOOL=

CTS-IX5000 Camera Alignment Tool, QTY 2

CTS-5K-CBL-70DSP

CTS-IX5000 Cable kit for main the main displays

CTS-5K-CBL-70DSP=

CTS-IX5000 Cable kit for main the main displays

CTS-5K-CBL-AUX-6M=

HDMI-DVI display cable for data displays, 6M

CTS-5K-CBL-B-KIT

CTS-IX5000 Back Row Table Cable Kit

CTS-5K-CBL-CODEC

CTS-IX5000 Cable kit for the Encoder

CTS-5K-CBL-CODEC=

CTS-IX5000 Cable kit for the Encoder

CTS-5K-CBL-CUP-KIT

CTS-IX5000 Presentation Cable Cup

CTS-5K-CBL-CUP=

CTS-IX5000 Presentation Cable Cup

CTS-5K-CBL-DISP=

CTS-IX5000 3m HDMI-DVI display cable

CTS-5K-CBL-EP

CTS-IX5000 Cable Kit for speaker, lights and camera

CTS-5K-CBL-EP=

CTS-IX5000 Cable Kit for speaker, lights and camera

CTS-5K-CBL-F-KIT

CTS-IX5000 Front Row Table Cable Kit

CTS-5K-CBL-HOST

CTS-IX5000 Cable kit for the Host CPU

CTS-5K-CBL-HOST=

CTS-IX5000 Cable kit for the Host CPU

CTS-5K-CBL-R1-AC

CTS-IX5000 Cable kit, front row AC cables

CTS-5K-CBL-R1-AC=

CTS-IX5000 Cable kit, front row AC cables

CTS-5K-CBL-R1-LAP

CTS-IX5000 Cable kit, front row table Ethernet Lapconns

CTS-5K-CBL-R1-LAP=

CTS-IX5000 Cable kit, front row table Ethernet Lapconns

CTS-5K-CBL-R1-MIC

CTS-IX5000 Cable kit, front row table audio

CTS-5K-CBL-R1-MIC=

CTS-IX5000 Cable kit, front row table audio

CTS-5K-CBL-R1-SW

CTS-IX5000 Cable kit, front row table switch

CTS-5K-CBL-R1-SW=

CTS-IX5000 Cable kit, front row table switch

CTS-5K-CBL-R2-AC

CTS-IX5000 Cable kit, back row AC cables

CTS-5K-CBL-R2-AC=

CTS-IX5000 Cable kit, back row AC cables

CTS-5K-CBL-R2-LAP

CTS-IX5000 Cable kit, back row table Ethernet Lapconns

CTS-5K-CBL-R2-LAP=

CTS-IX5000 Cable kit, back row table Ethernet Lapconns

CTS-5K-CBL-R2-MIC

CTS-IX5000 Cable kit, back row table audio

CTS-5K-CBL-R2-MIC=

CTS-IX5000 Cable kit, back row table audio

CTS-5K-CBL-R2-SW

CTS-IX5000 Cable kit, back row switches

CTS-5K-CBL-R2-SW=

CTS-IX5000 Cable kit, back row switches

CTS-5K-CBL-RTR-KIT

CTS-IX5000 Presentation cable, Retractor Assy

CTS-5K-CBL-RTR=

CTS-IX5000 Presentation cable, Retractor Assy

CTS-5K-CBL-RUN

CTS-IX5000 Cable Runner Assy

CTS-5K-CBL-RUN-A

CTS-IX5000 Cable Runner Assy For Use With Lower Aux Display

CTS-5K-CBL-RUN-A=

CTS-IX5000 42 Aux Display Brackets and Cable Runner

CTS-5K-CBL-RUN=

CTS-IX5000 Cable Runner Assy

CTS-5K-CBL-SUBW

CTS-IX5000 Cable Kit for the Subwoofer

CTS-5K-CBL-SUBW=

CTS-IX5000 Cable Kit for the Subwoofer

CTS-5K-CTRL-DVX-10

Touch 10 Control Device - selectable option for IX5x00

CTS-5K-DISP42

CTS-IX5000 42

CTS-5K-DISP42=

CTS-IX5000 42

CTS-5K-ENCODER

CTS-IX5000 Encoder / Decoder for World Wide Shipment

CTS-5K-ENCODER-CH

CTS-IX5000 Encoder / Decoder For China Only

CTS-5K-ENCODER-CH=

CTS-IX5000 Encoder / Decoder For China Only

CTS-5K-ENCODER=

CTS-IX5000 Encoder / Decoder for World Wide Shipment

CTS-5K-EP-CBL-KIT

CTS-IX5000 Endpoint Cable Kit

CTS-5K-EP-HW-KIT

CTS-IX5000 Endpoint Hardware Kit

CTS-5K-EP-HW-KIT=

CTS-IX5000 Endpoint Hardware Kit

CTS-5K-EP-PDU

CTS-IX5000 End Point Power Distribution Unit, 1 Qty

CTS-5K-EP-PDU=

CTS-IX5000 End Point Power Distribution Unit, 1 Qty

CTS-5K-FAB-PNL-B

CTS-IX5000 Back Table Panels Fabric Set

CTS-5K-FAB-PNL-B=

CTS-IX5000 Back Table Panels Fabric Set

CTS-5K-FAB-PNL-EP

CTS-IX5000 End-Point Panel Fabric Set

CTS-5K-FAB-PNL-EP=

CTS-IX5000 End-Point Panel Fabric Set

CTS-5K-FAB-PNL-F

CTS-IX5000 Front Row Table Panels Fabric Set

CTS-5K-FAB-PNL-F=

CTS-IX5000 Front Row Table Panels Fabric Set

CTS-5K-FASCIA-KIT

CTS-IX5000 Fascia Top and Bottom

CTS-5K-FASCIA-KIT=

CTS-IX5000 Fascia Top and Bottom

CTS-5K-HOSTCPU

CTS-IX5000 Host CPU for World Wide Shipment

CTS-5K-HOSTCPU-CH

CTS-IX5000 Host CPU For China Only

CTS-5K-HOSTCPU-CH=

CTS-IX5000 Host CPU For China Only

CTS-5K-HOSTCPU=

CTS-IX5000 Host CPU for World Wide Shipment

CTS-5K-HW-BR-KIT

CTS-IX5000 Back Row Table Hardware Kit

CTS-5K-HW-BR-KIT=

CTS-IX5000 Back Row Table Hardware Kit

CTS-5K-HW-FR-KIT

CTS-IX5000 Front Row Table Hardware Kit

CTS-5K-HW-FR-KIT=

CTS-IX5000 Front Row Table Hardware Kit

CTS-5K-LC-SWITCH

Catalyst 2960C Switch 12 FE PoE, 2 x Dual Uplink, Lan Base

CTS-5K-LED-KIT

CTS-IX5000 LED Light Fixtures Kit

CTS-5K-LED-KIT=

CTS-IX5000 LED Light Fixtures Kit

CTS-5K-LEGS-BACK

CTS-IX5000 Table Back Row Legs

CTS-5K-LEGS-BACK=

CTS-IX5000 Table Back Row Legs

CTS-5K-LEGS-FRNT

CTS-IX5000 Table Front Row Legs

CTS-5K-LEGS-FRNT=

CTS-IX5000 Table Front Row Legs

CTS-5K-LPS-MECH

Mechnical Kit for Lapconn Switch

CTS-5K-LPS-MECH=

Mechnical Kit for Lapconn Switch

CTS-5K-MECH-FRAME

CTS-IX5000 Endpoint Frame Kit

CTS-5K-MECH-FRAME=

CTS-IX5000 Endpoint Frame Kit

CTS-5K-MIC

CTS-IX5000 Microphone, 1 Qty

CTS-5K-MIC-TA

CTS-IX5000 Turn Around Microphone, 1 Qty

CTS-5K-MIC-TA=

CTS-IX5000 Backward Facing Microphone, 1 Qty

CTS-5K-MIC=

CTS-IX5000 Microphone, 1 Qty

CTS-5K-MTL-BR-KIT

CTS-IX5000 Back Row Table Sheetmetal Kit

CTS-5K-MTL-BR-KIT=

CTS-IX5000 Back Row Table Sheetmetal Kit

CTS-5K-MTL-FR-KIT

CTS-IX5000 Front Row Table Sheetmetal Kit

CTS-5K-MTL-FR-KIT=

CTS-IX5000 Front Row Table Sheetmetal Kit

CTS-5K-MUTE-BTN

CTS-IX5000 Mute Button

CTS-5K-MUTE-BTN=

CTS-IX5000 Mute Button

CTS-5K-R2-15M-DP=

Mic cable, 15m

CTS-5K-SEISMIC

CTS-IX5000 Seismic Bracket Kit

CTS-5K-SEISMIC=

CTS-IX5000 Seismic Bracket Kit

CTS-5K-SPKR

CTS-IX5000 Main Speakers, 1 Qty

CTS-5K-SPKR=

CTS-IX5000 Spare Main Speaker, 1 Qty

CTS-5K-SUBWOOFER

CTS-IX5000 Audio Subwoofer

CTS-5K-SUBWOOFER=

CTS-IX5000 Audio Subwoofer

CTS-5K-TBL-H-18S

CTS-IX5000 Front and Back Row Hickory Table Tops, 18 Seats

CTS-5K-TBL-H-18S=

CTS-IX5000 Front and Back Row Hickory Table Tops, 18 Seats

CTS-5K-TBL-H-6S

CTS-IX5000 Front Row Hickory Table Top, 6 Seats

CTS-5K-TBL-H-6S=

CTS-IX5000 Front Row Hickory Table Top, 6 Seats

CTS-5K-TBL-M-18S

CTS-IX5000 Front and Back Row Maple Table Tops, 18 Seats

CTS-5K-TBL-M-18S=

CTS-IX5000 Front and Back Row Maple Table Tops, 18 Seats

CTS-5K-TBL-PDU

CTS-IX5000 Power Distribution Unit for Table, 1 Qty

CTS-5K-TBL-PDU=

CTS-IX5000 Power Distribution Unit for Table, 1 Qty

CTS-5K-TBL-W-18S

CTS-IX5000 Front and Back Row Walnut Table Tops, 18 Seats

CTS-5K-TBL-W-18S=

CTS-IX5000 Front and Back Row Walnut Table Tops, 18 Seats

CTS-5K-TBL-W-6S

CTS-IX5000 Front Row Walnut Table Top, 6 Seats

CTS-5K-TBL-W-6S=

CTS-IX5000 Front Row Walnut Table Top, 6 Seats

CTS-5K-TDM

CTS-IX5000 Time Division Multiplex

CTS-5K-TDM=

CTS-IX5000 Time Division Multiplex

CTS-5K-THERM-PNLS

CTS-IX5000 Endpoint Thermoform Panels

CTS-5K-THERM-PNLS=

CTS-IX5000 Endpoint Thermoform Panels

CTS-5K-UI-SWITCH

Catalyst 2960C Switch 8 FE PoE, 2 x Dual Uplink, LAN Base

CTS-5K-WHTBD-TOOL

CTS-IX5000 Whiteboard Alignment Tool, QTY 4

CTS-5K-WHTBD-TOOL=

CTS-IX5000 Whiteboard Alignment Tool, QTY 4

CTS-IX5000

Cisco TelePresence IX5000

CTS-IX5000-DEV-KIT

Cisco TelePresence IX5000 Dev Kit - For ATP Partners Only

CTS-IX5200

Cisco TelePresence IX5200

CTS-LAPCONN-AP

TelePresence Laptop Connectivity - Asia Pacific

CTS-LAPCONN-AP=

TelePresence Laptop Connectivity - Asia Pacific

CTS-LAPCONN-AR

TelePresence Laptop Connectivity - Argentina

CTS-LAPCONN-AR=

TelePresence Laptop Connectivity - Argentina

CTS-LAPCONN-AU

TelePresence Laptop Connectivity - Australia

CTS-LAPCONN-AU=

TelePresence Laptop Connectivity - Australia

CTS-LAPCONN-BZ

TelePresence Laptop Connectivity - Brazil

CTS-LAPCONN-BZ=

TelePresence Laptop Connectivity - Brazil

CTS-LAPCONN-CE

TelePresence Laptop Connectivity - Central Europe

CTS-LAPCONN-CE=

TelePresence Laptop Connectivity - Central Europe

CTS-LAPCONN-CN

TelePresence Laptop Connectivity - China

CTS-LAPCONN-CN=

TelePresence Laptop Connectivity - China

CTS-LAPCONN-ID

TelePresence Laptop Connectivity - India, UAE

CTS-LAPCONN-ID=

TelePresence Laptop Connectivity - India, UAE, S Africa

CTS-LAPCONN-ISR

TelePresence Laptop Connectivity - Israel

CTS-LAPCONN-ISR=

TelePresence Laptop Connectivity - Israel

CTS-LAPCONN-ITA

TelePresence Laptop Connectivity - Italy

CTS-LAPCONN-ITA=

TelePresence Laptop Connectivity - Italy

CTS-LAPCONN-JP

TelePresence Laptop Connectivity - Japan

CTS-LAPCONN-JP=

TelePresence Laptop Connectivity - Japan

CTS-LAPCONN-NA

TelePresence Laptop Connectivity - North America

CTS-LAPCONN-NA=

TelePresence Laptop Connectivity For Knee Knockers - NA

CTS-LAPCONN-SA

TelePresence Laptop Connectivity - South Africa

CTS-LAPCONN-SA=

TelePresence Laptop Connectivity - South Africa

CTS-LAPCONN-SK

TelePresence Laptop Connectivity - Slovakia - Type E socket

CTS-LAPCONN-SK=

TelePresence Laptop Connectivity - Slovakia - Type E socket

CTS-LAPCONN-SWI

TelePresence Laptop Connectivity - Switzerland

CTS-LAPCONN-SWI=

TelePresence Laptop Connectivity - Switzerland

CTS-LAPCONN-UK

TelePresence Laptop Connectivity - United Kingdom

CTS-LAPCONN-UK=

TelePresence Laptop Connectivity - United Kingdom

CTS-MON-42-WW

Cisco TelePresence 42 Inch Auxiliary Display - World Wide

CTS-MON-55-WW

Cisco TelePresence 55 Inch Auxiliary Display - World Wide

CTS-MON-55-WW=

Cisco TelePresence 55 Inch Auxiliary Display - World Wide

PWR-CORD-JP

TelePresence NEMA 15 Power Cord - Japan

PWR-CORD-JP=

TelePresence NEMA 15 Power Cord - Japan

PWR-CORD-NA

TelePresence NEMA 15 Power Cord - North America

PWR-CORD-NA=

TelePresence NEMA 15 Power Cord - North America

PWR-CORD10-AP

TelePresence 10 Power Cord - Asia Pacific

PWR-CORD10-AP=

TelePresence 10 Power Cord - Asia Pacific

PWR-CORD10-AR

TelePresence 10 Power Cord - Argentina

PWR-CORD10-AR=

TelePresence 10 Power Cord - Argentina

PWR-CORD10-AU

TelePresence 10 Power Cord - Australia

PWR-CORD10-AU=

TelePresence 10 Power Cord - Australia

PWR-CORD10-CE

TelePresence 10 Power Cord - Central Europe

PWR-CORD10-CE=

TelePresence 10 Power Cord - Central Europe

PWR-CORD10-CN

TelePresence 10 Power Cord - China

PWR-CORD10-CN=

TelePresence 10 Power Cord - China

PWR-CORD10-ID

TelePresence 10 Power Cord - India, UAE

PWR-CORD10-ID=

TelePresence 10 Power Cord - India, UAE

PWR-CORD10-ISR

TelePresence 10 Power Cord - Israel

PWR-CORD10-ISR=

TelePresence 10 Power Cord - Israel

PWR-CORD10-ITA

TelePresence 10 Power Cord - Italy

PWR-CORD10-ITA=

TelePresence 10 Power Cord - Italy

PWR-CORD10-JP

TelePresence 10 Power Cord - Japan

PWR-CORD10-JP=

TelePresence 10 Power Cord - Japan

PWR-CORD10-NA

TelePresence 10 Power Cord - North America

PWR-CORD10-NA=

TelePresence 10 Power Cord - North America

PWR-CORD10-SA

TelePresence 10 Power Cord - South Africa

PWR-CORD10-SA=

TelePresence 10 Power Cord - South Africa

PWR-CORD10-SWI

TelePresence 10 Power Cord - Switzerland

PWR-CORD10-SWI=

TelePresence 10 Power Cord - Switzerland

PWR-CORD10-UK

TelePresence 10 Power Cord - United Kingdom

PWR-CORD10-UK=

TelePresence 10 Power Cord - United Kingdom

Product migration options

There is no replacement available for the Cisco TelePresence IX5000 Series at this time.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase the Cisco TelePresence IX5000 Series through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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