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Cisco Prime Collaboration

Simplified, Unified Management of Collaboration Networks

Accelerate site rollouts and ongoing maintenance, lower operating expenses, and help ensure a world-class quality of experience for end users with Cisco Prime Collaboration. This comprehensive, unified management solution for voice and video collaboration networks provides automated provisioning, simplified monitoring and troubleshooting, and long-term trending and analytics.

Cisco Prime Collaboration Contact Center Assurance

Cisco Prime Collaboration Contact Center Assurance

Reduce costly contact center downtime and improve agent productivity. (04:52 min)

Video Data Sheet

Video Data Sheet

Remove management complexity and provide a high quality of experience for end users. (5:32 min)

Features and Capabilities

Cisco Prime Collaboration helps enable rapid installation and maintenance of Cisco Unified Communications and Cisco TelePresence components as well as the provisioning of users and services, substantially increasing productivity and lowering operating expenses. By significantly reducing the complexity in performing moves, adds, and changes, the solution facilitates delegation of these tasks. This helps network operators to optimize IT resources and further reduce total cost of ownership.

This solution also provides efficient, integrated assurance management of applications and the underlying transport infrastructure. This includes real-time monitoring and troubleshooting of Cisco TelePresence solutions and the entire Cisco Unified Communications system, including Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center Enterprise. The solution expedites operator resolution of service quality issues before they affect end users and helps avoid system and service outages for a greater end user qualify of experience.

Cisco Prime Collaboration also provides historical reporting of key performance indicators and enables IT network managers to analyze trends for capacity planning, resource optimization, and quality of service. The solution helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily. It also can show status and rollout progress of a collaboration network deployment.

Cisco Prime Collaboration offers:

  • Efficient, policy-based provisioning of Cisco Unified Communications and Cisco TelePresence users and services through a single interface
  • Delegation of voice and video provisioning changes for operational savings
  • Real-time monitoring of voice and video networks with dashboard summaries and alarm correlation
  • Consistent, reliable service delivery through proactive fault detection and rapid isolation
  • Advanced diagnostics tools, including traffic simulation and testing of circuits and endpoints to help identify core issues

Cisco Prime Collaboration Standard is included with all Cisco Unified Workspace Licensing and Cisco User Connect Licensing, beginning with Cisco Unified Communications 10.0. This takes the complexity out of provisioning and monitoring your voice and video deployments. For deployments that require more advanced management capabilities, Cisco Prime Collaboration Advanced offers additional automation, deeper diagnostic capabilities, and long-term reporting.

Prime Collaboration Training

Prime Collaboration Training

Learn to deploy Cisco Prime Collaboration for provisioning, assurance, and analytics.

Product Demonstration Webinars

Product Demonstration Webinars

Attend a live webinar to learn more about Cisco Prime Collaboration. (PDF - 227 KB)

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Try Cisco Prime Collaboration

Try Cisco Prime Collaboration

Get a trial version of this solution (Cisco.com login required).

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