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Cisco Emergency Responder

Identifying the Location of Emergency Callers

Cisco Emergency Responder enhances the existing emergency 9-1-1 functionality offered by Cisco Unified Communications Manager (previously known as Cisco Unified CallManager). It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition, the system automatically tracks and updates equipment moves and changes. Deploying this capability helps ensure more effective compliance with legal or regulatory obligations, reducing the risk of liability related to emergency calls as a result.

Coupled with Cisco Unified Communications Manager, Cisco Emergency Responder surpasses traditional PBX capabilities by introducing user or phone moves and changes at no cost, and dynamic tracking of user and phone locations for emergency 9-1-1 safety and security purposes.

Cisco Emergency Responder includes the following features:

  • Real-time location-tracking database and enhanced routing capabilities
  • Supports automatic notification of customer security personnel when an emergency call is in progress and provides the caller's location
  • Requires no administrative support for moving phones or staff from one location to another

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