A messages appears that states that the system imported the node certificates.

The Trace Collection wizard appears. The services that you have not activated also appear, so you can collect traces for those services.

1. To collect traces for all services and applications for all nodes in a cluster, check the Select All Services on All Servers check box and click Next.

   Note	If you have a standalone node and check the Select All Services on All Servers check box, the system collects traces for all service and applications for your standalone node.

2. To collect traces for all services and applications on a particular node (or for particular system logs on the node for Cisco Unity Connection), check the check box next to the node and click Next.
3. To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
4. To go to the next tab without collecting traces for services or applications, click Next.

   Go to Step 4 for Cisco Business Edition or go to Step 5 for Unified Communications Manager.

1. To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
2. To collect traces for particular system logs on the node, check the check boxes that apply and click Next.
3. To go to the next tab without collecting traces for system logs, click Next.

1. To collect all system logs for all nodes in a cluster, check the Select All Services on all Servers check box and click Next.

   Note	If you have a standalone node and check the Select All Services on All Servers check box, the system collects traces for your standalone node.

2. To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
3. To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
4. To continue the trace collection wizard without collecting traces for system logs, click Next.

1. Absolute Range: Specify the node time zone and the time range (start and end date and time) for which you want to collect traces.

   The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

   Trace and Log Central downloads the file with a time range that is based on your Selected Reference Server Time Zone field. If you have nodes in a cluster in a different time zone, TLC will adjust for the time change and get files for the same period of time. For example, if you specify files from 9:00 a.m. to 10:00 a.m. and you have a second node (node x) that is in a time zone that is one hour ahead, TLC will download files from 10:00 a.m. to 11:00 a.m. from node x.

   To set the date range for which you want to collect traces, choose the drop-down list box in the From Date/Time and To Date/Time fields.

2. Relative Range: Specify the time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect traces.

   Note

   Unified RTMT returns logs of a different time stamp, than that configured through the wizard. This occurs specifically, when the specified time stamp is lesser than that of the existing log files. Log files exist on the node for a specific service from 11/24/09, and you have given the time range from 11/23/09 5:50 to 11/23/09 7:50; Unified RTMT still returns the existing log files.

Cisco Unified Serviceability stores the logs for the version of application that you are logged in to in the active partition and stores the logs for the other version (if installed) in the inactive directory.

This means that when you upgrade from one version of Unified Communications Manager, Cisco Business Edition 5000, or Cisco Unity Connection that is running on an appliance node to another version, and you restart the node with the new version, Cisco Unified Serviceability moves the logs of the previous version to the inactive partition and stores logs for the newer version in the active partition. If you log back in to the older version, Cisco Unified Serviceability moves the logs for the newer version to the inactive partition and stores the logs for the older version in the active directory.

If you clicked Finish, the window shows the progress of the trace collection.

When the trace collection process is complete, the message "Completed downloading for node <Server name or IP address>" appears at the bottom of the window.

The Schedule Collection wizard appears.

• To collect traces for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
• To collect traces for all services and applications on a particular node, check the check box next to the node and click Next.
• To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for services or applications, click Next.

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for system logs, click Next.

The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

• Download Files and go to Step 14.
• Run Another Query and go to Step 15.
• Generate Syslog. If you chose Generate Syslog, go to Step 16.

The Download Directory Path field specifies the directory in which the trace and log central feature stores collected files. By default, the trace collection stores the files in the home directory of the user whose user ID you specify in the SFTP or FTP parameters fields: /home/<user>/Trace.

You can choose Localhost download option when downloading traces. This option is available only for Cisco Intercompany Media Engine servers.

If you download trace files to the local host directories on the Cisco Intercompany Media Engine server, you can offload the files to a remote SFTP server by using the file get CLI command.

A message indicates that the system added the scheduled trace successfully.

The Schedule Collection wizard appears.

• To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To collect traces for particular system logs on the node, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for system logs, click Next.

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the schedule collection wizard without collecting traces for system logs, click Next.

The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

• Download Files. If you chose Download Files or Run Another Query, continue with Step 15.
• Run Another Query.
• Generate Syslog. If you chose Generate Syslog, go to Step 17.

The Download Directory Path field specifies the directory in which the trace and log central feature stores collected files. By default, the trace collection stores the files in the home directory of the user whose user ID you specify in the SFTP or FTP parameters fields: /home/<user>/Trace.

You can choose Localhost download option when downloading traces. This option is available only for Cisco Intercompany Media Engine servers.

If you download trace files to the local host directories on the Cisco Intercompany Media Engine server, you can offload the files to a remote SFTP server by using the file get CLI command.

A message indicates that the system added the scheduled trace successfully.

1. Select the down arrow button next to the Schedule Start Date/Time field.
2. From the Date tab, select the appropriate date.
3. From the Time tab, select the appropriate time.

1. Select the down arrow button next to the Schedule End Date/Time field.
2. From the Date tab, select the appropriate date.
3. From the Time tab, select the appropriate time.

   Troubleshooting Tips

   • The time zone of the client computer provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, display in the Select Time Zone drop-down list box.

   • Trace collection completes, even if the collection goes beyond the configured end time; however, the Trace and Log Central feature deletes this collection from the schedule.

• To download files:

  1. Select Download Files.

  2. In the SFTP Server Parameters group box, enter the node credentials for the node where the trace and log central feature downloads the results.

  3. Select Test Connection.

  4. After the trace and log central feature verifies the connection to the SFTP server, select OK.

• To run another query:

  1. Select Run Another Query.

  2. Select Browse to locate the query that you want to run.

  3. Select OK.

• To generate a Syslog, select Generate Syslog.

Troubleshooting Tips

• If any node in the cluster is not available, a dialog box appears with a message that indicates which node is not available. The unavailable node does not appear in the Trace & Log Central windows.

• If Unified RTMT cannot access the SFTP server, a message appears. Verify that you entered the correct IP address, username, and password.

• You can install some of the listed services/applications only on a particular node in the cluster. To collect traces for those services/applications, make sure that you collect traces from the node on which you have activated the service/application.

• The services that you have not activated also appear, so you can collect traces for those services.

• The trace collection completes, even if the collection goes beyond the configured end time; however, the trace and log central feature deletes this collection from the schedule.

• The Download Directory Path field specifies the directory in which the trace and log central feature stores collected files. By default, the trace collection stores the files in the home directory of the user whose user ID you specify in the SFTP parameters fields: /home/<user>/Trace.

• The trace and log central feature only executes the specified query if the first query generates results.

The Job Status window appears.

This list of scheduled trace collections appears.

The Collect Crash Dump wizard appears.

• To collect traces for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
• To collect traces for all services and applications on a particular node, check the check box next to the node and click Next.
• To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for services or applications, click Next.

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for system logs, click Next.

• Absolute Range: Specify the node time zone and the time range (start and end date and time) for which you want to collect traces.

  The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

  Trace Log Central downloads the files with a time range that is based on your Selected Reference Server Time Zone field. If you have nodes in a cluster in a different time zone, TLC adjusts for the time change and gets files for the same period of time. For example, if you specify files from 9:00 a.m. to 10:00 a.m and you have a second node (node x) that is in a time zone that is one hour ahead, TLC downloads files from 10:00 a.m. to 11:00 a.m. from node x.

  To set the date range for which you want to collect crash files, choose the drop-down list box in the From Date/Time and To Date/Time fields.

• Relative Range: Specify the length of time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect crash files.

Cisco Unified Serviceability stores the logs for the version of application that you are logged in to in the active partition and stores the logs for the other version (if installed) in the inactive directory.

When you upgrade from one version of your product that is running on the Linux platform to another version, and you restart the node with the new version, Cisco Unified Serviceability moves the logs of the previous version to the inactive partition and stores logs for the newer version in the active partition. If you log in to the older version, Cisco Unified Serviceability moves the logs for the newer version to the inactive partition and stores the logs for the older version in the active directory.

A message appears that states that you want to collect core dumps. To continue, click Yes.

The Collect Crash Dump wizard appears.

• To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To collect traces for particular system logs on the nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for system logs, click Next.

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the collect crash dump wizard without collecting traces for system logs, click Next.

• Absolute Range: Specify the node time zone and the time range (start and end date and time) for which you want to collect traces.

  The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

  Trace Log Central downloads the files with a time range that is based on your Selected Reference Server Time Zone field. If you have nodes in a cluster in a different time zone, TLC adjusts for the time change and gets files for the same period of time. For example, if you specify files from 9:00 a.m. to 10:00 a.m and you have a second node (node x) that is in a time zone that is one hour ahead, TLC downloads files from 10:00 a.m. to 11:00 a.m. from node x.

  To set the date range for which you want to collect crash files, choose the drop-down list box in the From Date/Time and To Date/Time fields.

• Relative Range: Specify the length of time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect crash files.

Cisco Unified Serviceability stores the logs for the version of application that you are logged in to in the active partition and stores the logs for the other version (if installed) in the inactive directory.

When you upgrade from one version of your product that is running on the Linux platform to another version, and you restart the node with the new version, Cisco Unified Serviceability moves the logs of the previous version to the inactive partition and stores logs for the newer version in the active partition. If you log in to the older version, Cisco Unified Serviceability moves the logs for the newer version to the inactive partition and stores the logs for the older version in the active directory.

A message appears that states that you want to collect core dumps. To continue, click Yes.

The Trace & Log Central window appears.

The Collect Install Logs wizard appears.

• To collect the install logs for a particular server, check the check box next to the server.
• To collect the install logs for all servers, check the Select All Servers check box.

The Collect Audit Logs Action Options wizard appears.

The Nodes Selection Options wizard appears.

1. To browse audit logs for all servers, check the Select All Servers check box.
2. To browse audit logs on a particular server, check the check box next to the server.

The Nodes pane appears.

• To create a zip file of the audit log files that you collect, click the Zip File radio button.

  Note	You cannot download a zipped audit log file that exceeds 2 gigabytes.

• To delete collected audit log files from the server, check the Delete Files on Server check box.
• To delete the selected audit log file, click Delete.
• To refresh the selected audit log file, click Refresh.
• To refresh all of the audit log files, click Refresh All.

You have completed the steps for Browse Audit Logs.

The Collect Audit Logs Action Options wizard appears.

The Nodes Selection Options wizard appears.

1. To download audit logs for all servers, check the Select All Servers check box.
2. To download audit logs on a particular server, check the check box next to the server.

The Download Audit Logs window appears.

• Check the Select All Servers check box.
• Check a specific node check box.

• Absolute Range: Specify the server time zone and the time range (start and end date and time) for which you want to audit logs.

  The time zone of the client machine provides the default setting for the Select Reference Server Time Zone field. All the standard time zones, along with a separate set of entries for all time zones that have Daylight Saving settings, appear in the Select Time Zone drop-down list box.

  Trace Log Central downloads the files with a time range that is based on your Selected Reference Server Time Zone field. If you have servers in a cluster in a different time zone, TLC adjusts for the time change and retrieves files for the same period of time. For example, if you specify files from 9:00 a.m. to 10:00 a.m. and you have a second server (server x) that is in a time zone that is one hour ahead, TLC downloads files from 10:00 a.m. to 11:00 a.m. from server x.

• Relative Range: Specify the length of time (in minutes, hours, days, weeks, or months) prior to the current time for which you want to collect audit logs based on the values from the following table:

  Period of Time	Range
  Minutes	5 - 60
  Hours	2 - 24
  Days	1 - 31
  Weeks	1 - 4
  Months	1 -12

1. To specify the directory in which you want to download the audit log file, click the Browse button next to the Download File Directory field, navigate to the directory, and click Open. The default specifies <\Program Files\Cisco\Unified RTMT\JRtmt>.
2. To create a zip file of the audit log files that you collect, choose the Zip File radio button.

   Note	You cannot download a zipped audit log file that exceeds 2 gigabytes.

3. To delete collected audit log files from the server, check the Delete Collected Log Files from Server check box.

You have completed the steps for the download of audit logs.

The Collect Audit Logs Action Options wizard appears.

The Nodes Selection Options wizard appears.

1. To schedule a download of audit logs for all nodes, check the Select All Servers check box.
2. To schedule a download of audit logs on a particular node, check the check box next to the node.

The Schedule Download of Audit Logs window appears.

• Check the Select All Servers check box.
• Check a specific node check box.

1. Highlight the Select Reference Server Time Zone.
2. Use the calendar and highlight a Start Date/Time.
3. Use the calendar and highlight an End Date/Time.
4. Select the Scheduler Frequency. You may choose Hourly, Daily, Weekly, or Monthly.
5. Check the Zip All Files check box to zip the audit log files.
6. Check the Delete Collected Log Files From Server check box to delete the collected audit log files from the node.

• Protocol: Select FTP (default) or SFTP.

• Host IP Address: Enter the IP address of the host node.

• User Name: Enter your username.

• Password: Enter your password.

• Port: Enter the FTP or SFTP port information.

• Download Directory Path: Enter the complete directory path where the files get downloaded.

• Click Test Connection. When the connection has been tested, the files are downloaded.

You have completed the steps to schedule the download of audit logs.

If the file type has a viewer that is already associated with it, the file opens in that viewer. Otherwise, the Open With dialog box appears.

If you want to use this program as your default viewer, check the Always use this program to open these files check box.

Unified RTMT displays the file in the appropriate viewer for the file type. If no other appropriate viewer applies, Unified RTMT opens files in the Generic Log Viewer.

• If you choose Trace Files, go to Step 4.
• If you choose Crash Dump, go to Step 7.

• To collect traces for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
• To collect traces for all services and applications on a particular node, check the check box next to the node and click Next.
• To collect traces for particular services or applications on particular nodes, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting traces for services or applications, click Next.

1. To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
2. To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
3. To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
4. To continue the Remote Browse wizard without collecting traces for system logs, click Next.
5. Go to Step 10.

1. To choose crash dump files for all services and applications for all nodes, check the Select All Services on All Servers check box and click Next.
2. To choose crash dump files for all services and applications on a particular node, check the check box next to the node and click Next.
3. To choose crash dump files for particular services or applications on particular nodes, check the check boxes that apply and click Next.
4. To continue the Remote Browse wizard without collecting crash dump files, click Next.

   Go to Step 8 for Cisco Business Edition or go to Step 9 for Unified Communications Manager.

1. To choose crash dump files for all nodes, check the Select All Services on all Servers check box.
2. To choose crash dump files for all system logs on a particular node, check the check box next to the node.
3. To choose crash dump files for particular system logs on particular nodes, check the check boxes that apply.
4. To continue the Remote Browse wizard without collecting crash dump files, go to the next step.

• To display the results, navigate to the file through the tree hierarchy. After the log filename appears in the pane on the right side of the window, you can either right-click the mouse to select the type of program that you would like to use to view the file or double-click the file to display the file in the default viewer.

  Tip	To sort the files that appear in the pane, click a column header; for example, to sort the files by name, click the Name column header.

  The real-time monitoring tool displays the file in the appropriate viewer for the file type. If no other appropriate viewer applies, the real-time monitoring tool opens files in the Generic Log Viewer.

• To download the trace files, choose the files that you want to download, click Download, specify the criteria for the download, and click Finish.

  • To specify the directory in which you want to download the trace files, click Browse next to the Download all files field, navigate to the directory, and click Open. The default specifies <rtmt_users_directory>\<server name or server IP address>\<download time>.

  • To create a zip file of the trace files that you collect, check the Zip File check box.

  • To delete collected log files from the node, check the Delete Files on server check box.

• To delete trace files from the node, click the file that appears in the pane on the right side of the window; then, click Delete.
• To refresh a specific service or a specific node in a cluster, click the service or node name; then, click Refresh. After a message states that the remote browse is ready, click Close.
• To refresh all services or all nodes in a cluster that appear in the tree hierarchy, click Refresh All. After a message states that the remote browse is ready, click Close.

  Tip	After you download the trace files, you can view them in Local Browse.

• To collect all system logs for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To collect traces for particular system logs on the node, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting traces for system logs, click Next.

• To collect all system logs for all nodes, check the Select All Services on all Servers check box and click Next.
• To collect traces for all system logs on a particular node, check the check box next to the node and click Next.
• To collect traces for particular system logs on particular nodes, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting traces for system logs, click Next.

• To choose crash dump files for the node, check the Select All Services on all Servers check box or check the check box next to the node and click Next.
• To choose crash dump files for particular system logs on the node, check the check boxes that apply and click Next.
• To continue the Remote Browse wizard without collecting crash dump files, click Next.

• To choose crash dump files for all nodes, check the Select All Services on all Servers check box.
• To choose crash dump files for all system logs on a particular node, check the check box next to the node.
• To choose crash dump files for particular system logs on particular nodes, check the check boxes that apply.
• To continue the Remote Browse wizard without collecting crash dump files, go to the next step.

• To display the results, navigate to the file through the tree hierarchy. After the log filename appears in the pane on the right side of the window, you can either right-click the mouse to select the type of program that you would like to use to view the file or double-click the file to display the file in the default viewer.

  Tip	To sort the files that appear in the pane, click a column header; for example, to sort the files by name, click the Name column header.

  The real-time monitoring tool displays the file in the appropriate viewer for the file type. If no other appropriate viewer applies, the real-time monitoring tool opens files in the Generic Log Viewer.

• To download the trace files, choose the files that you want to download, click Download, specify the criteria for the download, and click Finish.

  • To specify the directory in which you want to download the trace files, click Browse next to the Download all files field, navigate to the directory, and click Open. The default specifies <rtmt_user_directory>\<server name or server IP address>\<download time> where <rtmt_user_directory> specifies the directory where Unified RTMT is installed.

  • To create a zip file of the trace files that you collect, check the Zip File check box.

  • To delete collected log files from the node, check the Delete Files on server check box.

• To delete trace files from the node, click the file that appears in the pane on the right side of the window; then, click Delete.
• To refresh a specific service or a specific node in a cluster, click the service or node name; then, click Refresh. After a message states that the remote browse is ready, click Close.
• To refresh all services or all nodes in a cluster that appear in the tree hierarchy, click Refresh All. After a message states that the remote browse is ready, click Close.

  Tip	After you download the trace files, you can view them in Local Browse.

1. If you select Trace Files, go to step 6.
2. If you select Crash Dump, go to step 8.

The QRT Viewer window appears.

The system stores the rtmt.log file in the Documents and Settings directory for the user; for example, on a Windows machine, the log is stored in C:\Documents and Settings\<userid>\.jrtmt\log.

To view the complete syslog message, double-click the syslog message. You can also use the buttons described in the SysLog Viewer Buttons table to view the syslog messages.

The Login Prompt appears.