Cisco Collaboration Solutions Design Guidance

NOTE: Works with document’s Advanced Properties “First Published” property. Click File | Properties | Advanced Properties | Custom.

 

NOTE: Available paragraph styles are listed in the Quick Styles Gallery in the Styles group on the Home tab. Alternatively, they can be accessed via the Styles window (press Alt + Ctrl + Shift + S).

Table of Contents

 

Cisco Collaboration Solutions Design Guidance. 1

Cisco Collaboration and Unified Communications SRNDs. 1

Current Design Guides. 1

Archived Design Guides. 2

Related Documents. 2

Partner Resources. 2

Cisco Unified Contact Center SRNDs. 3

Design Guides. 3

Related Documents. 3

Partner Resources. 3

 

Cisco Collaboration Solutions Design Guidance

The documents and other resources listed here provide design guidance, recommendations, and assistance for deploying Cisco Collaboration solutions. Collaboration solutions can include technologies for: voice and video communications, voice messaging, conferencing, instant messaging and presence, customer contact centers, business-to-business communications, PSTN access, and mobile and remote Internet access.

The Solution Reference Network Design (SRND) guides provide detailed design guidelines, recommendations, and deployment models to help sales teams and customers design and implement Cisco Collaboration, Unified Communications, and Contact Center solutions.

Cisco Collaboration and Unified Communications SRNDs

The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions.

   Current Design Guides

Latest version of the design guides:

■        Cisco Collaboration Sizing Guide for Collaboration System Release (CSR) 14 SU1+

  Archived Design Guides

These documents are no longer being updated:

■        Cisco Collaboration Sizing Guide for Collaboration System Release (CSR) 14

■        Cisco Collaboration System 12.x Solution Reference Network Designs (SRND)

■        Cisco Collaboration System 11.x Solution Reference Network Designs (SRND)

■        Cisco Collaboration System 10.x Solution Reference Network Designs (SRND)

   Related Documents

The following documentation provides additional technical information about deploying Cisco Collaboration and Unified Communications solutions.

■        Cisco Collaboration Preferred Architecture (PA) documentation

■        Other Cisco Collaboration Systems Release documentation

■        Cisco Unified Communications Manager product documentation

■        Cisco Business Edition 7000 product documentation

■        Cisco Business Edition 6000 product documentation

■        Cisco Unified Communications Manager Express product documentation

■        Design Zone

■        Collaboration Transitions

Partner Resources

The following resources help simplify and automate the solution design and deployment process. They are available to Cisco employees and partners only, and a valid login account is required to access them.

■        Cisco QuoteCollab

The Cisco QuoteCollab tool assists system engineers with sizing, configuration, and quoting of on-premises and hybrid deployments with between 500 and 10,000 users or endpoints. It helps determine application and hardware sizing as well as how to place the virtual machines together on the Cisco Unified Computing System (UCS) servers ultimately determining how many UCS servers are required for the solution.

■        Cisco Collaboration Sizing Tools

The Cisco Collaboration Sizing Tools assist system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tools estimate resource utilization and hardware requirements for the solution.

Cisco Unified Contact Center SRNDs

The following documents and resources provide design guidance for deploying Cisco Unified Contact Center solutions.

   Design Guides

■        Cisco Unified Contact Center Enterprise Solution Design (SRND) Guides

■        Cisco Unified Contact Center Express Solution Design (SRND) Guides

■        Cisco Unified Intelligence Center Solution Design (SRND) Guides

   Related Documents

The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions.

■        Cisco Unified Contact Center Enterprise product documentation

■        Cisco Unified Contact Center Express product documentation

■        Cisco Unified Customer Voice Portal product documentation

■        Cisco Unified Intelligence Center and Intelligence Suite product documentation

Partner Resources

The following resources are available to Cisco employees and partners only. A valid login account is required to access them.

■        Cisco Collaboration Sizing Tools

The Cisco Collaboration Sizing Tools assist system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tools estimate resource utilization and hardware requirements for the solution.

■        Cisco Customer Care Solutions Ordering Guide

This document describes the pricing, licensing structure, and ordering processes for Cisco Customer Care Solutions, including Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), and various other customer care applications. It also provides links to a number of ordering and quoting tools.