Cisco Unified Intelligence Center
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
Feedback
Feedback-
- Unified Intelligence Center 12.0(1)
Status: Available | Release Date: 11-Jan-2019
- Unified Intelligence Center 12.5(1)
Status: Available | Release Date: 21-Jan-2020
- Unified Intelligence Center 12.6(1)
Status: Available | Release Date: 10-May-2021
- Unified Intelligence Center 12.6(2)
Status: Available | Release Date: 27-Apr-2023
- Unified Intelligence Center 15.0(1)
Status: Available | Release Date: 29-Apr-2025
-
Top Search Results
Key Information
Customers Also Viewed
Saved Content
-
You can now save documents for easier access and future use. Saved documents for this product will be listed here, or visit the My Saved Content page to view and manage all saved content from across Cisco.com.
Log in to see your Saved Content.
Recent Security Notices
- 16-Jul-2025
- 16-Jul-2025
- 04-Jun-2025
- 21-May-2025
- 21-May-2025
Document Categories
-
Data Sheets and Product Information
-
Security Notices
- Field Notice: FN - 72215 - Live Data 12.5 ES07 and Later Requires Additional RAM - Software Upgrade Recommended
- Field Notice: FN - 72088 - Specific Releases of Cisco Unified Intelligence Center Affected by Adobe Flash End-of-Life - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
- Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
Field Notices
- Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
- Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Intelligence Center Insufficient Access Control Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
Security Advisories, Responses and Notices
-
Release and Compatibility
-
Cisco Unified Intelligence Center 15.0(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
Release Notes
-
-
Reference
-
Cisco Unified Intelligence Center 15.0(1)
-
Cisco Unified Intelligence Center 12.6(2)
-
Cisco Unified Intelligence Center 12.6(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
Documentation Roadmaps
-
Cisco Unified Intelligence Center
- Open Source Licensing Information for Cisco Unified Intelligence Center after Release 12.0(1)
- Open Source Used In Cisco Unified Intelligence Center Release 12.0(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 10.0(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 8.0(3) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 8.0(2) (PDF)
Licensing Information
-
Cisco Unified Intelligence Center 12.6(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
- Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator (Prior to 11.0) (XLSX - 82 KB)
Technical References
-
-
Design
-
Cisco Unified Intelligence Center 12.0(1)
Design Guides
-
-
Install and Upgrade
-
Cisco Unified Intelligence Center 15.0(1)
-
Cisco Unified Intelligence Center 12.6(2)
-
Cisco Unified Intelligence Center 12.6(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
Install and Upgrade Guides
-
-
Configuration
- Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
- Implement CA Signed Certificates in a CCE 12.6 Solution
- Configure CUIC Report Default View and Thresholds
- Configuring of Standalone CUIC with UCCX 12.5
- How to Configure Basic Reporting Permissions for an LDAP user in CUIC
- Upgrade CUIC from a Standalone to CUIC/LD/IdS Co-resident Deployment
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Citrix NetScaler Load Balancer Configuration for Cisco Unified Intelligence Center (CUIC)
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
Configuration Examples and TechNotes
-
Cisco Unified Intelligence Center 15.0(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
Configuration Guides
-
Maintain and Operate
-
Cisco Unified Intelligence Center 15.0(1)
-
Cisco Unified Intelligence Center 12.6(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
End-User Guides
-
Cisco Unified Intelligence Center 15.0(1)
-
Cisco Unified Intelligence Center 12.6(2)
-
Cisco Unified Intelligence Center 12.6(1)
-
Cisco Unified Intelligence Center 12.5(1)
-
Cisco Unified Intelligence Center 12.0(1)
Maintain and Operate Guides
- Removal of Retired Datasource from Cisco Unified Intelligence Center (CUIC)
Maintain and Operate TechNotes
-
-
Troubleshooting
-
Applicable to Multiple Releases
- CUIC Administration Display "Unknown" Status for All Nodes in the Control Center Page
Support FAQ
- Download Logs from VOS Servers in a CCE Solution
- How to Verify Version of Stock CUIC Reports
- Troubleshoot CUIC User Integration Failure Error
- Troubleshoot CUIC Schedulers Stuck in IN-PROGRESS State
- Troubleshoot CUIC Error "Invalid sub-protocol Invalid sub-protocol: sqlserver"
- CUIC Troubleshooting: When Calls Offered Is Less Then Calls Answered
- Troubleshoot CUIC Dashboard Widget Unexpected Changes After an Upgrade to Version 11.6
- Validate CUIC Dashboard Widgets Before an Upgrade
- Troubleshoot Collections "None Available" Displayed for Non-Default Administrator in CUIC Server
- How to Determine Number of Reporting Users Currently Logged-In in CUIC
- Troubleshoot CUIC User Collection Permissions
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- SHA-256 Support for UCCX
- Collecting the Logs for CUIC Performance Issues
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Cisco Live Data deployment for lab environment
- CUIC Webpage Does Not Load on IE 11 After the Installation of Microsoft KB3161608/KB3161639
Troubleshooting TechNotes
-
-
Log in to see available downloads.
-
