Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC): logrotation not happening when number of JMX logs reaches 1670 - Software Upgrade Recommended

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Updated:June 14, 2017
Document ID:FN64176

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
23-Feb-17
Initial Release
10.0
13-Oct-17
Migration to new field notice system

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
10
10.5(1),10.0(1)
NON-IOS
9
9.1(1)

Defect Information

Defect ID Headline
CSCuu97701 logrotation not happening when number of JMX logs reaches 1670

Problem Description

Unable to run reports due to slow/poor performance.

Background

Logrotation in the system fails when there is a large number of log files in the /opt/cisco/cuic/logs/jmx folder.

Cisco has observed that when the number of log files in /opt/cisco/cuic/logs/jmx crosses 1670, this error is received when you apply the permissions on the log files as part of the log rotation.

line 3: /bin/chown: Argument list too long
line 2: /bin/chmod: Argument list too long

Problem Symptom

The symptom listed in the Problem Description section is an indication of file corruption. This can happen when there any issues with the NTP server, which corrupts the logrotate.status file with wrong dates. When this happens, logrotation fails.

Workaround/Solution

 

This issue is fixed in Version 11.0(1), as well as in Version 10.5(1)ES3 and later Engineering Special (ES) versions.

Contact the Cisco Technical Assistance Center (TAC) in order to cleanup logs (workaround), and then apply the ES.

Visit the Cisco Download Software page in order to download an updated software version.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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