Field Notice: FN - 64176 - Cisco Unified Intelligence Center (CUIC)-Logrotation Does Not Happen When Number of JMX Logs Reaches 1670

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Updated:June 14, 2017
Document ID:FN64176

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Revision History

Revision Date Comment
1.0
14-JUN-2017
Initial Public Release

Products Affected

Products Affected
CUIC - 9.1(1),10.0(1), 10.5(1)

Problem Description

Unable to run reports due to slow/poor performance.

Background

Logrotation in the system fails when there is a large number of log files in the /opt/cisco/cuic/logs/jmx folder.

Cisco has observed that when the number of log files in /opt/cisco/cuic/logs/jmx crosses 1670, this error is received when you apply the permissions on the log files as part of the log rotation.

line 3: /bin/chown: Argument list too long 
line 2: /bin/chmod: Argument list too long

Problem Symptoms

The symptom listed in the Problem Description section is an indication of file corruption. This can happen when there any issues with the NTP server, which corrupts the logrotate.status file with wrong dates. When this happens, logrotation fails.

Workaround/Solution

This issue is fixed in Version 11.0(1), as well as in Version 10.5(1)ES3 and later Engineering Special (ES) versions.

Contact the Cisco Technical Assistance Center (TAC) in order to cleanup logs (workaround), and then apply the ES.

Visit the Cisco Download Software page in order to download an updated software version.

CDETS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.

CDETS Description
CSCuu97701 (registered customers only) logrotation not happening when number of JMX logs reaches 1670

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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