Summary

• Multiple vulnerabilities in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to perform privilege escalation attacks on an affected system.

  For more information about these vulnerabilities, see the Details section of this advisory.

  Cisco has released software updates that address these vulnerabilities. There are no workarounds that address these vulnerabilities.

  This advisory is available at the following link:
  https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cuis-priv-esc-3Pk96SU4

Affected Products

• Vulnerable Products

  These vulnerabilities affect Cisco Unified Intelligence Center, regardless of device configuration, including if it is being used as part of the following Cisco solutions:

  • Packaged Contact Center Enterprise (Packaged CCE)
  • Unified Contact Center Enterprise (Unified CCE)

  These vulnerabilities also affect Cisco Unified Contact Center Express (Unified CCX) because Cisco Unified CCX includes Cisco Unified Intelligence Center as part of its software bundle. 

  For information about which Cisco software releases are vulnerable, see the Fixed Software section of this advisory.

  Products Confirmed Not Vulnerable

  Only products listed in the Vulnerable Products section of this advisory are known to be affected by these vulnerabilities.

  Cisco has confirmed that these vulnerabilities do not affect Cisco Finesse.

Details

• The vulnerabilities are not dependent on one another. Exploitation of one of the vulnerabilities is not required to exploit the other vulnerability. In addition, a software release that is affected by one of the vulnerabilities may not be affected by the other vulnerability.

  Details about the vulnerabilities are as follows:

  CVE-2025-20113: Cisco Unified Intelligence Center Privilege Escalation Vulnerability
  

  A vulnerability in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to elevate privileges to Administrator for a limited set of functions on an affected system.

  This vulnerability is due to insufficient server-side validation of user-supplied parameters in API or HTTP requests. An attacker could exploit this vulnerability by submitting a crafted API or HTTP request to an affected system. A successful exploit could allow the attacker to access, modify, or delete data beyond the sphere of their intended access level, including obtaining potentially sensitive information stored in the system.

  Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.

  Bug IDs: CSCwk34893 and CSCwk63233
  CVE ID: CVE-2025-20113
  Security Impact Rating (SIR): High
  CVSS Base Score: 7.1
  CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

  CVE-2025-20114: Cisco Unified Intelligence Center Horizontal Privilege Escalation Vulnerability
  

  A vulnerability in the API of Cisco Unified Intelligence Center could allow an authenticated, remote attacker to perform a horizontal privilege escalation attack on an affected system.

  This vulnerability is due to insufficient validation of user-supplied parameters in API requests. An attacker could exploit this vulnerability by submitting crafted API requests to an affected system to execute an insecure direct object reference attack. A successful exploit could allow the attacker to access specific data that is associated with different users on the affected system.

  Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.

  Bug IDs: CSCwk34894 and CSCwk63223
  CVE ID: CVE-2025-20114
  Security Impact Rating (SIR): Medium
  CVSS Base Score: 4.3
  CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Workarounds

• There are no workarounds that address these vulnerabilities.

Fixed Software

• Cisco has released free software updates that address the vulnerabilities described in this advisory. Customers with service contracts that entitle them to regular software updates should obtain security fixes through their usual update channels.

  Customers may only install and expect support for software versions and feature sets for which they have purchased a license. By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license:
  https://www.cisco.com/c/en/us/products/end-user-license-agreement.html

  Additionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. In most cases this will be a maintenance upgrade to software that was previously purchased. Free security software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades.

  The Cisco Support and Downloads page on Cisco.com provides information about licensing and downloads. This page can also display customer device support coverage for customers who use the My Devices tool.

  When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories page, to determine exposure and a complete upgrade solution.

  In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.

  Customers Without Service Contracts

  Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

  Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.

  Fixed Releases

  In the following tables, the left column lists Cisco software releases. The right column indicates whether a release is affected by the vulnerabilities that are described in this advisory and the first release that includes the fix for these vulnerabilities. Customers are advised to upgrade to an appropriate fixed software release as indicated in this section.

  Cisco Unified Intelligence Center Release	First Fixed Release
  12.5	12.5(1)SU ES04
  12.6	12.6(2)ES04
  15	Not vulnerable.

   

  Cisco Unified CCX Release	First Fixed Release
  12.5(1)SU3 and earlier	Migrate to a fixed release.
  15	Not vulnerable.

  The Cisco Product Security Incident Response Team (PSIRT) validates only the affected and fixed release information that is documented in this advisory.

Exploitation and Public Announcements

• The Cisco PSIRT is not aware of any public announcements or malicious use of the vulnerabilities that are described in this advisory.

Source

• Cisco would like to thank Noha Kany of Spark Engineering Consultants for reporting these vulnerabilities.

URL

• https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cuis-priv-esc-3Pk96SU4

Revision History

• Version	Description	Section	Status	Date
  1.0	Initial public release.	—	Final	2025-MAY-21

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