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Initial Public Release
CUIC for UCCX - 11.5(X)
When you go into the Cisco Unified Intelligence Center (CUIC) datasources, the Unified Contact Center Express (UCCX) db_cra has a red X next to the Primary and Secondary servers. The connection fails and you receive the uccxhruser@hostname does not exist on the server message.
You are not able to run reports from CUIC.
When you go into AppAdmin and set the Historical Reporting User password (uccxhruser) for 3rd party reporting on both nodes, it gives you an error on the node that was configured second that says "Password update failed as the password could not be saved for CUIC CORES".
Once you do this, the CUIC datasource for the UCCX db_cra breaks. When you try to set the password manually again on the datasource to the one you set in AppAdmin, it tells you the uccxhruser does not exist on the server.
After you change the Historical Reporting User from AppAdmin and get an error on the second node, you receive the message "Password update failed as the password could not be saved for CUIC CORES".
Complete these steps:
- Modify HR user password on node 2 > Save.
- Modify HR user password on node 1 > Save.
- Navigate to node 1 CUIC legacy UI > Synchronize Cluster.
The UCCX Data Source shows online and Historical Reports will run.
If the steps via the GUI do not work, the other option is to reset the uccxhruser password via root. Run this command from the second node first and then from the first node:
Note: Replace with the actual password you want to give for uccxhruser.
Then, proceed with Synchronize Cluster from CUIC.
Change the password from the CUIC UCCX datasource and enter the same password that you entered with the resetpasswd command on root.
Now the UCCX Data Source is green and you can run the reports.
Apply the 11.5(1) ES1/COP1 or later ES/COP version.
If the steps via the GUI do not work, the other option is to reset the uccxhruser password via root. Contact the Technical Assistance Center (TAC) in order to execute this password reset.
To follow the bug ID link below and see detailed bug information, you must be
a registered customer and you must be logged in.
|CSCvb72142 (registered customers only)
||Changing Historical Reporting User Password Breaks CUIC
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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