This document describes the supported deployment of Unified Contact Centre Enterprise (UCCE) software for Cisco Live Data in lab environment
Cisco recommends that you have knowledge of these topics:
Unified Contact Centre Enterprise (UCCE) Solution
Cisco Live Data feature
The information in this document is based on the Cisco live data version 11.0(2).
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Before you implement any new changes in production, customers\partners tend to first test the feature in the lab. Cisco live data being new in UCCE 11.X code falls in this category and to implement it successfully in the lab environment specific deployment of UCCE solution and version is needed. This shows the different deployment types for the lab and the one tested and supported by this feature.
SPRAWLER deployment type:
In this type of set-up system administration and Data Server are loaded onto the same server running Call Router, Logger and System peripheral gateway (PG) applications. This design is not tested or supported for live data feature.
Note: SPRAWLER support and testing has been deprecated from UCCE 10.x version onwards.
PROGGER deployment type:
In this type of set-up administration and data server run on a different virtual host allowing call router, logger and system PG applications to run on one server. Live data in this environment works as long as these conditions are met
UCCE is on version 11.0(2) or above
Note: UCCE version 11.0(1) does not support live data with 450 Agents Progger deployment.
Unified CCE 450 Agents Progger deployment type is selected
Live Data primary and secondary (optional) servers reside on there respective virtual machines
Cisco Unified Intelligence Centre (CUIC) Primary and secondary (optional) servers reside on there respective virtual machines