This document describes how to upgrade the Cisco Unified Intelligence Center (CUIC) standalone server to CUIC/Live Data (LD)/Identity Service (IdS) co-resident server in 11.6(x) for 2000 Agent Rogger type.
Cisco recommends that you have knowledge of these topics:
Unified Contact Center Enterpris (UCCE)
The information in this document is based on these software and hardware versions:
Administration and Real-Time Data Server (AW) 11.6(x)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
As the upgrade steps from 11.0(x) to 11.6(1) are different that the ones from 10.5(x) to 11.6(1), this document explains them in different sections.
Release 11.5(1) and above introduced the 2000 Agents Rogger reference model which incorporates CUIC, Live Data (LD), and Cisco Identity Service (IdS) to run on the same virtual machine.
Upgrade from 11.0(x) to 11.6(1)
This section describes the steps needed to upgrade CUIC from version 11.0(x) to a co-resident server with version 11.6(1).
Step 1. Set Deployment Type in Unified CCE Administration > System > Deployment to UCCE: 2000 Agents Rogger in the AW.
Step 2. Install ciscocuic.cce2k-cores-deployment.cop on the CUIC 11.0(x) servers.
Step 3. Restart the CUIC Servers in the Command Line Interface (CLI).