This document describes the steps to configure Precision Queue Live Data Gadget in Finesse for Packaged Contact Center Enterprise (PCCE) 10.5. In PCCE 10.5, Finesse default Layout lists specific gadgets for Cisco Unified Intelligence Center (CUIC) reports. However, Finesse does not include the configuration for Live data precision queue report which exists on CUIC.
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The information in this document is based on these software and hardware versions:
PCCE Version 10.5
Finesse version 10.5
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Problem: CUIC is not Included in the Live Data Precision Queue Report
These four gadgets for two CUIC reports, Agent and Agent SkillGroup exist on Finesse, but the Live data precision queue report of CUIC is not included.
These steps show how to identify view ID and configure Precision Queue Live Data report:
Step 1. Identify the ViewID for Precision Queue report.
There are a couple of ways to identify the ViewID. The most common way to find ViewID is as follow: