Download Logs from VOS Servers in a CCE Solution

Introduction

This document describes the commands used to download logs from various Voice Operating Systems (VOS) in a Contact Center Enterprise (CCE) environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Contact Center Enterprise (UCCE)
• Cisco Packaged Contact Center Enterprise (PCCE)

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Finesse
• Cisco Unified Intelligence Center (CUIC)
• Cisco Live Data
• Cisco Identity Server (IdS)
• Cisco Virtualized Voice Browser (VVB)
• Cisco Cloud Connect
• Cisco Customer Collaboration Platform (CCP) - Formerly SocialMiner

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Finesse Server

Finesse logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands
• Web Browser

Using RTMT

RTMT download link for Finesse

• https://<Finesse_IP>:8443/plugins/CcmServRtmtPlugin.exe

Using CLI

Cisco Finesse Client Logs
file get activelog /desktop/logs/clientlogs

Cisco Finesse Database
file get activelog /desktop/logs/db

Cisco Finesse Desktop Webservices
file get activelog /desktop/logs/webservices

Cisco Finesse IPPA
file get activelog /desktop/logs/fippa

Cisco Finesse Notification Service
file get activelog /desktop/logs/openfire

Cisco Finesse Realm
file get activelog /desktop/logs/realm

Cisco Finesse Tomcat
file get activelog /desktop/logs/tomcat

Using a Web Browser

Cisco Finesse Client Logs

• https://<Finesse_IP>:8445/finesse/logs/clientlogs

Cisco Finesse Database

• https://<Finesse_IP>:8445/finesse/logs/db

Cisco Finesse Desktop Webservices

• https://<Finesse_IP>:8445/finesse/logs/webservices/

Cisco Finesse IPPA

• https://<Finesse_IP>:8445/finesse/logs/fippa

Cisco Finesse Notification Service

• https://<Finesse_IP>:8445/finesse/logs/openfire/

Cisco Finesse Realm

• https://<Finesse_IP>:8445/finesse/logs/realm

Cisco Finesse Tomcat

• https://<Finesse_IP>:8445/finesse/logs/tomcat

CUIC Server

CUIC logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands

Using RTMT

RTMT download link for CUIC

• Log into the CUIC OAMP page (https://<cuic-IP>/oamp/Main.jsp) and navigate to: Tools >> Download RTMT Plugin

Using CLI

Intelligence Center OAMP Service
file get activelog cuic/logs/oamp/ recurs compress

Intelligence Center Perfmon Service
file get activelog cuic/logs/perfmon/ recurs compress

Intelligence Center Reporting Service (Combined - Reporting Service & CUIC Tomcat)
file get activelog cuic/logs/ recurs compress

// Just the 'Intelligence Center Reporting Service' logs
file get activelog cuic/logs/cuic/ recurs compress

// Just the 'CUIC Tomcat' logs
file get activelog cuic/logs/cuicsrvr/ recurs compress

Intelligence Center Serviceability Service
file get activelog cuic/logs/jmx/ recurs compress

Live Data Server

Live Data logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands

Using RTMT

RTMT download link for Live Data:

• https://<LiveData_IP>:8443/plugins/CcmServRtmtPlugin.exe

Using CLI

CCE Live Data ActiveMQ
file get activelog livedata/logs/livedata-activemq

CCE Live Data Cassandra Service
file get activelog livedata/logs/livedata-cassandra

CCE Live Data NGINX Service
file get activelog livedata/logs/livedata-nginx

CCE Live Data Socket.IO Service
file get activelog livedata/logs/socketio-service

CCE Live Data Storm Services
file get activelog livedata/logs/livedata-storm

CCE Live Data Web Service
file get activelog livedata/logs/livedata-web

CCE Live Data Zookeeper Service
file get activelog livedata/logs/livedata-zookeeper

LiveData (All of the above combined)
file get activelog livedata/logs/ recurs compress

IdS Server

IdS logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands

Using RTMT

RTMT download link for IdS

• https://<IdS_IP>:8443/plugins/CcmServRtmtPlugin.exe

Using CLI

Cisco Identity Service
file get activelog ids/log/ recurs compress

VVB Server

VVB logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands

Using RTMT

RTMT download link for VVB

• Log in to the VVB Administration page (https://<vvb-IP>/appadmin/) and navigate to Tools >> Plug-ins >> Cisco Unified Real-Time Monitoring Tool for Windows

Using CLI

Administration
file get activelog /uccx/log/MADM recurs compress

Cluster View Daemon
file get activelog /uccx/log/MCVD recurs compress

Engine
file get activelog /uccx/log/MIVR recurs compress

Database
file get activelog /uccx/log/db recurs compress
file get activelog /uccx/log/out_UccxDB*

DB Perfmon Counter Service
file get activelog /uccx/log/perfmon recurs compress

SNMP Java Adapter
file get activelog /uccx/log/out_jsadkagt*

Voice Subagent
file get activelog /uccx/log/SNMP recurs compress
file get activelog /uccx/log/out_uccxagt*

SpeechServer
file get activelog speechserver/logs/SpeechServer

Cloud Connect Server

Cloud Connect logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands

Using RTMT

RTMT download link for Cloud Connect:

• https://<Cloud-Connect_IP>:8443/plugins/CcmServRtmtPlugin.exe

Using CLI

Refer the following document - Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/222318-manage-container-services-and-collect-cl.html

CCP Server - Formerly SocialMiner

CCP logs can be collected using:

• Real Time Monitoring Tool (RTMT)
• CLI commands

Using RTMT

RTMT download link for CCP

• Log in to the CCP Administration page (https://<ccp-IP>/administration.jsp) and navigate to Administration >> RTMT Download

Using CLI

CCP Chat Gateway Service
file get activelog mmca/logs/ccp-chat-gateway/*

CCP Datastore Service
file get activelog mmca/logs/ccp-ds-storage/*

CCP Indexer Service
file get activelog mmca/logs/ccp-ds-indexer/*

CCP ORM Service
file get activelog mmca/logs/orm/*

CCP Public REST API
file get activelog mmca/logs/ccppublicapps/*

CCP REST API
file get activelog mmca/logs/ccpapi/*

CCP Runtime Service
file get activelog mmca/logs/runtime/*

CCP XMPP Server Service
file get activelog mmca/logs/ccp-xmpp-server/*

CCP Tomcat
file get activelog mmca/logs/tomcat/*

Webproxy Logs

• file get activelog /webproxy/webproxy_cli.log
• file get activelog /webproxy/error.log
• file get activelog /webproxy/webproxy_launcher.log

file list activelog /webproxy/*

• error.log
• webproxy_cli.log
• webproxy_launcher.log

Platform Logs

Platform Tomcat

• file get activelog tomcat/logs recurs compress

Installation

• file get install system-history.log
• file get install install_log*
• file list install /*

• file list install /* date detail (this command lists the files under the install directory along with the date and time details)

Replication

• file get activelog cm/trace/dbl/*dbl_repl_cdr*
• file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

VOS Packet Capture 

Initiate the packet capture
utils network capture eth0 file vos-pcap count 10000000 size all
OR
utils network capture-rotate eth0 file vos-pcap count 1000000 size all [for log-rotate]

List packet captures
file list activelog platform/cli/*.cap*

Download the packet capture
file get activelog /platform/cli/vos-pcap.cap

Cisco Unified Call Manager (CUCM) and other platform logs

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211351-Collect-Communication-Manager-Logs-via-t.html

Related Information

CCE Solution Design Guide

PCCE 12.6(2) - Features Guide

UCCE 12.6(2) - Features Guide

Technical Support & Documentation - Cisco Systems