Cisco SocialMiner
| Status | Available Order |
|---|---|
| Series Release Date | 29-OCT-2010 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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- SocialMiner 9.0(1)
Status: End of Support EOL Details | End-of-Support Date: 28-Feb-2019
- SocialMiner 10.0(1)
Status: End of Support EOL Details | End-of-Support Date: 30-Nov-2019
- SocialMiner 10.5(1)
Status: Not Orderable EOL Details | End-of-Support Date: 31-Jul-2021
- SocialMiner 10.6(1)
Status: Available | Release Date: 25-Nov-2014
- SocialMiner 11.0(1)
Status: Not Orderable EOL Details | End-of-Support Date: 30-Apr-2021
- SocialMiner 11.5(1)
Status: Not Orderable EOL Details | End-of-Support Date: 31-Oct-2021
- SocialMiner 11.6(1)
Status: Not Orderable EOL Details | End-of-Support Date: 30-Sep-2023
- SocialMiner 11.6(2)
Status: Available | Release Date: 23-Aug-2018
- SocialMiner 12.0(1)
Status: Available | Release Date: 11-Jan-2019
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My Recently Viewed
- Recently viewed documents for this product will appear here.
Latest Security Notices
- 30-Jun-2020
- 04-Feb-2020
- 23-Jan-2019
- 17-Oct-2018
- 16-May-2018
- 06-Sep-2017
- 21-Jun-2017
- 10-Mar-2017
- 31-Jan-2017
- 11-Jan-2017
Document Categories
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Data Sheets and Product Information
- Cisco SocialMiner 11.6 Data Sheet
- Cisco SocialMiner 11.5 Data Sheet
- Cisco SocialMiner 9.0 Data Sheet
- Cisco SocialMiner 11.0 Data Sheet
- Cisco SocialMiner 10.0 Data Sheet
- Cisco SocialMiner 10.5 Data Sheet
- Cisco SocialMiner 8.5
Data Sheets
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English
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French - Canadian
End-of-Life and End-of-Sale Notices
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Security Notices
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Cisco SocialMiner 10.5(1)
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Cisco SocialMiner 10.0(1)
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Cisco SocialMiner 8.5(5)
- Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
Field Notices
- Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities
- Cisco SocialMiner Cross-Site Scripting Vulnerability
- Cisco SocialMiner Notification System Denial of Service Vulnerability
- Cisco SocialMiner XML External Entity Injection Vulnerability
- Cisco SocialMiner Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
Security Advisories, Responses and Notices
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Release and Compatibility
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
- Release Notes for Cisco SocialMiner Release 10.6(2)
- Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1
- Release Notes for Cisco Packaged Contact Center Enterprise Solutions
- Release Notes for Cisco Unified Contact Center Enterprise Solutions
- Release Notes for Cisco SocialMiner Release 10.6(1)
- Release Notes for Cisco Unified Contact Center Express Solutions
- Cisco SocialMiner Release Notes, Release 10.5(1)
- Cisco SocialMiner Release Notes, Release 10.0(1)
- ReadMe for COP 901040
- Read Me file for COP 901030
- ReadMe file for COP 901020
- Release Notes for Cisco Social Miner, Release 9.0(1)
Release Notes
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Reference
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(1)
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Cisco SocialMiner 11.5(1)
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Cisco SocialMiner 11.0(1)
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Cisco SocialMiner 10.6(1)
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Cisco SocialMiner 10.5(1)
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Cisco SocialMiner 9.0(1)
Documentation Roadmaps
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Cisco SocialMiner 11.6(1)
- Open Source Used In Cisco SocialMiner 11.6(1) (PDF - 11 MB)
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Cisco SocialMiner 11.5(1)
- Open Source Used in Cisco SocialMiner 11.5(1) (PDF - 8 MB)
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Cisco SocialMiner 11.0(1)
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Cisco SocialMiner 10.6(1)
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Cisco SocialMiner 10.5(1)
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Cisco SocialMiner 10.0(1)
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Cisco SocialMiner 9.0(1)
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Cisco SocialMiner 8.5(x)
- Open Source Software used in Cisco SocialMiner, Release 8.5(5)
- Open Source Software used in Cisco SocialMiner, Release 8.5(4)
- Open Source Software used in Cisco SocialMiner, Release 8.5(3)
- Open Source Software used in Cisco SocialMiner, Release 8.5(2)
- Open Source Software used in Cisco SocialMiner, Release 8.5(1)
Licensing Information
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Design
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(1)
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Cisco SocialMiner 11.5(1)
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Contact Center Solution Design Guides (from 11.5 forward)
Design Guides
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Install and Upgrade
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(2)
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Cisco SocialMiner 11.6(1)
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Cisco SocialMiner 11.5(1)
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Cisco SocialMiner 11.0(1)
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Cisco SocialMiner 10.6(1)
Install and Upgrade Guides
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Configuration
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Cisco SocialMiner 11.6(1)
- Configure CCP (Formerly SocialMiner) with Active Directory
- Understand ECDSA certificates in an UCCX Solution
- Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat
Configuration Examples and TechNotes
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(2)
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Cisco SocialMiner 11.6(1)
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Cisco SocialMiner 11.5(1)
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Cisco SocialMiner 11.0(1)
Configuration Guides
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Maintain and Operate
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Cisco SocialMiner 11.6(2)
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Cisco SocialMiner 11.6(1)
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Cisco SocialMiner 11.5(1)
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Cisco SocialMiner 11.0(1)
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Cisco SocialMiner 10.6(1)
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Cisco SocialMiner 10.5(1)
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Cisco SocialMiner 10.0(1)
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Cisco SocialMiner 9.0(1)
End-User Guides
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Troubleshooting
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Cisco SocialMiner 11.5(1)
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Cisco SocialMiner 11.0(1)
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Cisco SocialMiner 10.6(1)
- Troubleshoot SocialMiner Agent Request (Call back) Feature With UCCE
- UCCX & SocialMiner: Bubble Chat and Post Chat Rating Log Analysis
- Unable to Authorize New Facebook Feed with Error: "Can't Load URL: The domain of this URL isn't included in the app's domains"
- Facebook Graph API changes (Spring 2018) and its Implications on Cisco SocialMiner
- Integrate UCCX with SocialMiner for Agent Email - Exchange Best Practices
- Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features
Troubleshooting TechNotes
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Translated Documents
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Cisco SocialMiner 11.6(2)
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Cisco SocialMiner 11.0(1)
Translated End-User Guides
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