End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5
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Updated:August 16, 2013
Cisco announces the end-of-sale and end-of-life dates for the Cisco SocialMiner 8.5. The last day to order the affected product(s) is February 14, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Customers are encouraged to migrate to Cisco SocialMiner 9.0, which provides a number of new features, including:
Chat integration with Cisco Unified Contact Center Express. Cisco Unified CCX premium now uses the chat feed in SocialMiner for click-to-chat functionality, which is automatically routed and distributed to CCX agents to handle.
2. Chat transcript UI, which provides searchable full-length chat transcripts with summary details.
3. "Save draft" functionality, which provides the capability to save replies to Facebook and Twitter posts within SocialMiner and have it reviewed before posting it to the social Web.
4. Search, which offers the ability to search for specific strings associated with posts that have been captured
For more information on Cisco SocialMiner, please visit these websites:
Table 1. End-of-Life Milestones and Dates for the Cisco SocialMiner 8.5
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
August 16, 2013
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
February 14, 2014
Last Ship Date: App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
May 15, 2014
End of SW Maintenance Releases Date: App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
February 14, 2015
End of New Service Attachment Date: App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
February 14, 2015
End of Service Contract Renewal Date: App. SW
The last date to extend or renew a service contract for the product.
May 12, 2016
Last Date of Support: App. SW
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
February 28, 2017
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Replacement Product Part Number
Replacement Product Description
Media Kit for CCP 8.5
See the Product Migration Options section below for detailed information on replacing this product.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
Customers may be able to continue to purchase the Cisco SocialMiner 8.5 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
Service prices for Cisco products are subject to change after the product End-of-Sale date.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.